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Serrano Hotel

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2,000 Reviews from our TripAdvisor Community

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Showing 1,726: English reviews
Upland, California
2 reviews
Reviewed 3 days ago NEW

Old wall paper and old carpets affected my allergies a lot. Room was small but it was expected. Lots of drinks and snacks that were convinient in the room for an extra cost. Nice location! Can decline room service to get $5 to use at the restaurant down stairs!

Review collected in partnership with this hotel

Helpful?
Thank jackier637
Newport, Kentucky
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 days ago NEW

I stayed here 3 years ago and didn't realized it had changed ownership since my last stay. The front desk was only run by one person. I got minimal information at check in about service in the hotel, and there is no information in the room. I had to go back to the desk to ask for minibar key. The... More 

Helpful?
Thank Luanne C
Los Angeles, California
2 reviews
Reviewed 3 days ago NEW

Thank you very much! We were extremely thankful for the outstanding courtesy and service. We loved the suite on the 17th floor and all the beautiful views. The kids as well us, enjoyed the gym. All were clean and classy.

Review collected in partnership with this hotel

Helpful?
Thank Sarah E
Seattle, Washington
1 review
Reviewed 4 days ago NEW

So many places just don't care these days. There's still a level of personality and care here that I appreciate. Looking forward to coming again, for business or personal travel. The one low-point was the restaurant attached to the hotel. Very sports-bar that for one doesn't match the hotel and two, has absolutely pedestrian food. But, there are SO many... More 

Review collected in partnership with this hotel

Helpful?
Thank 950pai
Aurora, Ohio
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 days ago NEW via mobile

The Sorreno has seen better days, but it was comfortable, the room was quiet (old thick walls) and the service was top notch! Yes, there are no coffee machines in the rooms, but when we asked for one, we were supplied with one without charge. The shower (room #1505) was great and the mattress excellent. Jasper's for lunch was also... More 

Helpful?
Thank Chandler E
Atlanta, Georgia
1 review
Reviewed 5 days ago NEW

Excellent location for the price and atmosphere. Helpful staff. Excellent customer service. Amenities fee needs work, though. Overall we had a wonderful experience. Beyond our expectations for a local hotel.

Review collected in partnership with this hotel

Helpful?
Thank efaytheford
Los Angeles, California
1 review
Reviewed 6 days ago NEW

The staff was great, location was excellent...walking distance to pretty much everything...including shopping, union square, nightlife, etc. However, the rooms are very dated...the initial room we got was so dated, we had to asked to be moved to another....which the helpful staff immediately looked into. The second room was much better and cleaner.

Review collected in partnership with this hotel

Helpful?
Thank 258ranjithp
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello 258ranjithp, You're in good company with guests who choose our location as one of their Serrano favorites. It's hard to beat having the best of San Francisco within walking distance. We're very happy to hear our team was able to get you into a newer room and apologize for the inconvenience. We want all of our rooms to offer... More 

Helendale, California
1 review
Reviewed 6 days ago NEW

Wanted to spend a nice vacation with girlfriend but ending up paying more for staying here. 100$ for parking. My room was not clean and dirty, I didn't get upgraded instead I got a room with not that great of a view then my previous room had.

Review collected in partnership with this hotel

Helpful?
Thank Jakerz91
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Jake, We're very sorry to hear your experience disappointed and are taking your feedback seriously. Would you consider reaching out to us personally so we can help? You can reach our general manager at Benjamin.Malmquist@serranohotel.com. We take pride in our housekeeping service and are passing your comments on to our team. You're right; a clean, inviting room should always... More 

Los Angeles, California
1 review
Reviewed 6 days ago NEW

It was very crowded in downtown on Friday night and we couldn't park. Had to find street parking and move car at 5:30 am or spend 75 on parking for the night. Hotel was very nice and Carlos was great and he upgraded our room when someone cancelled. very nice room. great view. some rude staff in the early AM.... More 

Review collected in partnership with this hotel

Helpful?
Thank michaelap259
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello michaelap259, We're very sorry to hear you weren't given friendly service from our team-- at all hours of your stay. Please know we are taking this seriously and bringing it to the attention of our team. We're also sharing your praise with Carlos. (He's one of our best!) Extras-- like upgrades can make a stay truly special, and we're... More 

Redway
1 review
Reviewed 6 days ago NEW

Great hotel within walking distance to Union Square, China Town, North Beach, and Market Street shopping. Great value, super friendly and helpful staff. We've been staying here for 15 year's and even though it's changed ownership the staffs friendliness and helpfulness has remained the same. We do however miss the "Raid The Mini Bar" the "Park & Stay Package" and... More 

Review collected in partnership with this hotel

Helpful?
Thank K747YIyvonneh
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello K747YIyvonneh, When you're looking for a 'walkable' vacation, you've come to the right location. We love offering guests a front row seat to the city and love knowing you found some of the best SF spots. Thanks for your feedback about the Serrano Packages. We'll definitely keep it in mind as we plan for the coming year! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor Street, San Francisco, CA 94102
Region: United States > California > San Francisco
Price Range: £115 - £293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
16 questions
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Questions? Get answers from Serrano Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Compare prices of hotels and use the $22 "Urban Fee" in your comparison.”
 of 5 bubbles Pete_Coach, 12 Oct 2016 | Read review
“Avoid room 304”
 of 5 bubbles thomasbZ9348QH, 11 Oct 2016 | Read review
“Just ask for a good view. The higher the better.”
 of 5 bubbles H9954ZIandrea, 8 Oct 2016 | Read review
“The Hilton is across the road and cheaper”
 of 5 bubbles walshfamily2, 28 Sep 2016 | Read review
“We were on the 17th floor, fab views”
 of 5 bubbles FionaS612, 15 Sep 2016 | Read review
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