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Serrano Hotel

2,988 reviews
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Traveller (436)
Room & Suite (298)
Dining (19)
Overview
  • Excellent27%
  • Very good43%
  • Average19%
  • Poor6%
  • Terrible5%
Travellers talk about
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Free Internet
Parking
Breakfast Available
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,988)Write a Review
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Traveller rating
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146
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All reviewsunion squaretenderloinkimpton hotelsnice hotelwine receptionmini barrooms are smallfree wineboutique hotelcorner roomfew blocksconvenient locationmarket streetvalet parkingcable carpublic transportationnob hill
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11 - 15 of 2,658 reviews
Reviewed 1 week ago

We stayed at the Serrano in early January for 2 days after spending 3 nights at the Hotel Zoe near the wharf. The hotel is currently under renovation as it's an older hotel. We had a renovated room and I would recommend getting only a...More

Thank canmom92
Reviewed 2 weeks ago

Overall nice room, clean, some remodeling marks on the floors and walls, which is not a huge deal. No real temperature control in the rooms and the tub is super weird, indented inward. The only reason we are giving this place a 3 is because...More

Review collected in partnership with this hotel
Thank Joe Neil Z
Reviewed 2 weeks ago

I've stayed in at least two dozen hotels around SF and this one was excellent. I got a newly renovated queen with a city view. Room was well-appointed and the hotel is super quiet and hardly heard street noise. The staff was professional and friendly....More

Review collected in partnership with this hotel
Thank BabsY D
Reviewed 2 weeks ago

Hotel staff, restaurant food/drinks, and room decor, quality of mattress/pillows were all amazing! Room size, smaller than any room we’ve ever stayed in; upper end hotels around the world. Hotel guests should be made aware of the massive renovation taking place and the inconvenience that...More

Review collected in partnership with this hotel
Thank joeyK2744ZC
Reviewed 2 weeks ago

No Information for renovation in lobby area and urban fees.Hotel staff has never mentioned at the time of check in and check out. Quite poor communication.... Convenient access to Powell St. it take a 5 minutes, location was very good.

Review collected in partnership with this hotel
Thank Ykoeikjkio
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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Business Centre with Internet Access
Meeting Rooms
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$186 - US$477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$186 - US$477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (436)
Room & Suite (298)
Dining (19)
Pool & Beach (1)
Amenities (9)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Theresa G
29 January 2018|
AnswerShow all 2 answers
Response from Pearl T | Property representative |
Hello Theresa, the urban fee is $26 plus tax. It is inclusive of the following: o Complimentary High Speed Wifi Internet access throughout hotel o Complimentary Fitness Center Access o Complimentary Coffee and Tea in The... More
1
Vote
Graeme P
24 January 2018|
Answer
Response from Pearl T | Property representative |
Hi Graeme, Congratulations on your special occasion! Although we are diligent to minimize possible effects on our guests, and most guests weren't aware of some of the work being done until we started working on renewing the... More
0
Votes
Theresa G
9 October 2017|
Answer
Response from Pearl T | Property representative |
Hello Theresa, we have discontinued our Wine Hours.
1
Vote
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Room Tips
"Get a renovated room."
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"Rooms from 10th floor up are newer."
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"Ask for a refurbished room"
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"Ask for floor 10 or higher with a view."
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