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Courtyard San Francisco Union Square

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Courtyard San Francisco Union Square
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95 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Toronto, Canada
Reviewed 3 weeks ago

This is by far the worst hotel I have ever stayed in. As a loyal platinum member I was hoping the general manager Anonio Demarco would be able to assist my husband and I with a huge dilemma we encountered, which was our camera (SLR) , stolen inside their lobby while we were checking out.we were instructed to file a...

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Helpful?
1Thank Sephoras_triplog
Reviewed 4 weeks ago

I booked this property really thinking its at Union Sq. Well....I'm here to tell you whilst its not too far they have taken creative license to marry this geo label to the property. As a Marriott Gold I had to fight to get a decent room location. Warning--If they put you on the "ground floor" get ready to look at...

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Helpful?
Thank 949Global
Antonio D, Assistant General Manager at Courtyard San Francisco Union Square, responded to this review

949Global - Thank you for taking the time to share your feedback on TripAdvisor. I realize that The Courtyard San Francisco Union Square is in somewhat of a unique location though we hope that our customer care was nothing short of your expectations when staying with Marriott and Courtyard hotels. If you do have travel plans back to San Francisco,...

San Francisco, California
Reviewed 29 October 2016

Stayed here over the weekend while my family was in town and it was fantastic! Easy location for exploring the city and friendly front desk staff. Wonderful option for anyone traveling in SF or looking for a city escape at a great boutique hotel.

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Helpful?
Thank snl722
SherrieCourtyardGM, General Manager at Courtyard San Francisco Union Square, responded to this review

Thank you so much for your kind feedback regarding our location and staff! We are very fortunate being close to so many of San Francisco's great attractions. I am so glad you enjoyed your stay with us, please come visit again soon!

Tampa, Florida
Reviewed 18 October 2016

Wonderful hotel! Very clean and in a great location. If you go right out of the hotel you will have no issues with bad neighborhoods. It's about a 5 minute walk to union square, perfect distance. . Yes, the bathroom is small as other reviews say but it is clean. I will definitely stay at this hotel the next time...

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Helpful?
Thank Cioff2011
SherrieCourtyardGM, General Manager at Courtyard San Francisco Union Square, responded to this review

Thank you so much for your excellent comments about the hotel! We do have some incredible dining and shopping options in the area. I will be sure to express your feedback to our housekeeping team, they will be glad to hear it. I am so excited to hear you plan on returning, we hope to see you soon!

Toronto, Canada
Reviewed 18 October 2016 via mobile

Travelled to SF not to long ago and my family stayed here and the Marriott in downtown SF. Not far from each other at all. Great for shopping and walking around to enjoy and appreciate the city for what is it. Place is modern clean and comfy to be in. Parking is a little bit funny but not a problem.

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Helpful?
Thank G E
SherrieCourtyardGM, General Manager at Courtyard San Francisco Union Square, responded to this review

Thank you so much for your feedback! I am glad you had a chance to enjoy some of the great districts near the hotel. It is great you felt comfortable during your stay, the hotel definitely has a local modern twist. We hope to welcome you back soon!

Toronto, Canada
Reviewed 9 October 2016 via mobile

Word to the wise: if coming from the airport, take a cab from a nearby Bart station, hills in this neighbourhood are very steep. I was pleased with my stay here, up to the standard I've come to expect from Marriott. Staff are welcoming and helpful, there is a restaurant on site that serves sit-down or takeout breakfasts (including Starbucks...

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Thank ExPatHabsFan
SherrieCourtyardGM, General Manager at Courtyard San Francisco Union Square, responded to this review

Thank you so much for your amazing review of our hotel! I am so glad to hear you settled in nicely to your room. Our staff works very hard to create a welcoming environment and it is great to hear you felt that. Hopefully you were able to enjoy the great dining and shopping options nearby. We are very fortunate...

Reviewed 8 October 2016

The room was very clean, and staff was very friendly. The hardest part would be carrying a suitcase uphill from the BART station but we took uber around which made everything a lot easier and more convenient since parking and traffic can be a little hectic in SF.

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Thank Ehau S
SherrieCourtyardGM, General Manager at Courtyard San Francisco Union Square, responded to this review

Thank you for your kind remarks regarding our rooms and staff! Our team will be very pleased to hear that you appreciated the friendly service. We hope to welcome you back soon!

New York
Reviewed 4 October 2016

Located two blocks from Union Square but close to the worst district of SF, Tenderloin with hundreds of homeless and scary faces... Avoid reaching this area that is located to the left when you leave the hotel and go down two blocks to O`Farrel St. Leaving the hotel always walk to the right, Union Square direction... Staff in the front...

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Helpful?
Thank carlosfidelis
SherrieCourtyardGM, General Manager at Courtyard San Francisco Union Square, responded to this review

Thank you for taking the time to leave us feedback, we appreciate your insight as we are always looking for ways to grow. We will certainly address your experience in the restaurant with our team. We hope you will give us another try in the future.

Westford, Massachusetts
Reviewed 3 October 2016

Leave it to Marriott to have 3 properties with nearly the same name in the Union Square neighborhood of SF; study the names carefully or you will end up at the wrong one as we did, schlepping our bags from the bottom of Powell St. The good news? The nice Desk Manager paid for our cab ride to the Courtyard...

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1Thank TominWestford
SherrieCourtyardGM, General Manager at Courtyard San Francisco Union Square, responded to this review

Thank you for taking the time to review us. I really appreciate your candid feedback which helps us to learn and grow. I am glad you found the room to be quiet and the bed comfortable. We hope you will return for a visit in the future!

Ames, IA
Reviewed 30 September 2016

We stayed in some wonderful Courtyard properties this summer and were disappointed by this one. Small room had two double beds crammed into it. There was only one chair in a room that could potentially sleep four people. Bathroom was very small. Someone apparently thought the gray-toned decor was trendy, but on foggy San Francisco days, it was kind of...

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Helpful?
Thank williedillo
Antonio D, Assistant General Manager at Courtyard San Francisco Union Square, responded to this review

Williedillo – Thank you for your review. Your detailed account of your recent summer visit will certainly be utilized as we want to ensure our guest service offerings and product is up to the expectations of our valued guests. We have noted your comments and will surely work exceptionally harder to elevate future guest experiences.

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Small boutique-style hotel in downtown location, 3 blocks west of Union Square & 15 miles from San Francisco Int'l Airport. ... more   less 

Additional Information about Courtyard San Francisco Union Square

Address: 761 Post St, San Francisco, CA 94109-6105 (Formerly Vantaggio Suites Cosmo)
Region: United States > California > San Francisco
Price Range: £127 - £348 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Francisco Union Square 3*
Number of rooms: 166
Reservation Options:
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Also Known As:
Vantaggio Suites Cosmo Hotel San Francisco
Cosmo Hotel San Francisco
Cosmo San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard San Francisco Union Square staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Courtyard San Francisco Union Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Important to get higher and not their basement/ground level rooms unless you love limited daylight.”
  • Walking into room
  • Bathroom---nice but very small
  • Small closet
 of 5 bubbles 949Global, 8 Nov 2016 | Read review
“Higher floors, not by elevator.”
 of 5 bubbles CrossCountry11, 7 Sep 2016 | Read review
“King room on the north side. OK size, nice and quiet.”
 of 5 bubbles EmceeToronto, 1 Sep 2016 | Read review
“Go somewhere else.”
 of 5 bubbles AndreSuissa, 25 Aug 2016 | Read review
“A/C was not noisy and quiet room.”
 of 5 bubbles nancymB6710FT, 15 Aug 2016 | Read review
5 of 5
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