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Hilton San Francisco Union Square

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Hilton San Francisco Union Square
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1,604 Reviews from our TripAdvisor Community

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Showing 1,245: English reviews
nr london
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 days ago NEW via mobile

We had two rooms on the 18th floor of tower 3, overlooking the pool. The room was a good size, with a huge bed. It was recently decorated and had everything we needed. The hotel is only two blocks from union square, Westfield, cable cars etc so it is easy to walk anywhere. We did not try any of the... More 

Helpful?
Thank matt159
olympia, United States
Reviewed 2 days ago NEW

Service was super as well as the location. Hilton is always known as a quality product and this is not an exception. We loved the bar with the wonderful view of the city. The concierge really knew the city and although I have visited the city many times, it was 20 years ago so we relied on his recommendations and... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank glenng319
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

Hilton Union Sq is centrally located, so easy to get around. The property is too big, did a lot of walking from lobby to room. Comfy beds and great amenities. All the staff are helpful and friendly. Herb's & Spice offers a great selection of food & beverage. will definitely come back to visit.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank christophersk
Chagrin Falls, Ohio
1 review
Reviewed 3 days ago NEW

I have stayed at this location many times and love all there is to do around it. Great restaurants, bars and of course shopping. The staff is very helpful and is always willing to do what they can to make your stay a great one.

Helpful?
Thank evan352
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear evan352, We are so delighted to hear that you had an enjoyable experience with us at Hilton San Francisco Union Square. Our team truly enjoys sharing true Hilton hospitality and helping our guests to make long lasting memories. We appreciate your comments and will be sure to share them with our team, as well. We look forward to hosting... More 

San Diego, California
1 review
Reviewed 4 days ago NEW

The property was clean,safe n friendly ,all the staff super friendly n knowledgeable ,and most importantly cari g about my stay n experience !!!!!!room was clean ,smelled fresh ,not sanitized ,location location.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Frank S
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Frank S, We are so delighted to hear that you have had such wonderful experiences with us at Hilton San Francisco Union Square. Our team truly enjoys making our guests feel at home. We look forward to welcoming you back again for your next trip to San Francisco. More 

Chicago, Illinois, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

This is nowhere near 4 stars. More like two. The only thing that is impressive is the lobby. Rooms are small, bathrooms I don't even want to talk about. Two people can't fit inside. Carpet smelling like mold and dirty socks. Overall this hotel looks like it is from 1970s . Please stay somewhere else if you like nicer hotel.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Adnan K
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Thank you for your review, Adnan K. We are sorry to hear about your negative experience. Our team takes each disappointment seriously. We need your experiences whether good or bad to help shape our improvement plans. We are pleased that we were able to contact you to offer our personal apology and make it right. We hope that the next... More 

Travellers are raving about these San Francisco hotels

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW via mobile

Hotel is beautiful looking and right in Union Square. Parking is hard to find around the area, if you choose to park at the hotel it's $50 a night added to your reservation! Ridiculous. Surrounding area has plenty of bars and restaurants within walking distance, which is a huge plus. There are a TON of homeless people in the area... More 

Helpful?
Thank the_greg72
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear the_greg72, Thanks for taking the time to write us about your recent stay. We are glad that enjoyed our property but we are sorry to hear that you were not 100% satisfied with your stay. The parking rates are comparable to our local hotels and standard for the city of San Francisco according to our research. We appreciate your... More 

Level Contributor
3 reviews
Reviewed 5 days ago NEW

Stayed at this Hilton a couple weeks ago while in town for a Patriots game. We came in late Thursday night and the hotel lobby bar was busy. Check in was fast. Only complaint with check-in was I checked in via the app and was excited for the digital key but was still required to check-in at the desk which... More 

Helpful?
Thank ashgriffy4
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear ashgriffy4, It is always wonderful to receive such positive comments from our return guests. We're so delighted that you enjoyed your stay and truly appreciate your loyalty. Guest feedback is vital to us and helps us refine our services and offerings. We will research what the issue was on the day that you arrived to see if we can... More 

1 review
Reviewed 5 days ago NEW

Wonderful stay. First time at the Hilton on Union Square. So much to do in the area. Very friendly staff. wonderful room with great view, very clean and modern facilities. Very easy check in process even during the busy holiday season.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank marymC8614PR
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear marymC8614PR, Thanks for your kind words! We're thrilled you found our location convenient and that you enjoyed the view from your room. It sounds like a wonderful first visit to the San Francisco Hilton Union square and we can't wait to welcome you in the near future. More 

Brentwood, Tennessee
Level Contributor
13 reviews
7 hotel reviews
Reviewed 6 days ago NEW

Rented a junior suite on the 10th floor and was very pleased with both the room and the service at the hotel--front desk, concierge, bell desk--everyone was courteous and eager to help. I spend more than 100 nights/year out on business travel, but this was a leisurely Hilton Honors stay. The location is SO very convenient--I had a hard time... More 

Helpful?
Thank Charles D
Taylor L, Manager at Hilton San Francisco Union Square, responded to this review

Dear Charles D, Thank you so much for positive remarks pertaining to our service team. We have shared your comments with our entire staff. We are also happy to read that you enjoyed our location in the heart of Union Square. It is indeed a fantastic neighborhood with such a great selection of unique shopping and dining opportunities. Your loyalty... More 

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is within walking distance to all the excitement of the Bay Area. Whether you're on business or vacation, there's something for everyone in the heart of the city! Among downtown San Francisco hotels, no other destination matches our blend of style, service, and setting. Find yourself within walking distance to famous neighborhoods like Chinatown and Nob Hill, the iconic Cable Cars, fabulous shopping, and dining all located in the heart of the theater district. Our dynamic Hilton San Francisco Union Square hotel features splendid resort-style touches – a heated outdoor pool and whirlpool perched atop the lush 16th floor deck, and delicious dining at the stylish Urban Tavern Restaurant. For corporate guests, we offer over 134,000 square feet of state-of-the-art meeting facilities, where the Bay views are stunning and the service flawless. With its history and grandeur, the Hilton San Francisco Union Square hotel offers everything you need for extraordinary business trips or vacations. ... more   less 

Additional Information about Hilton San Francisco Union Square

Address: 333 O'Farrell Street, San Francisco, CA 94102
Region: United States > California > San Francisco > Union Square
Price Range: £90 - £379 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton San Francisco Union Square 4*
Number of rooms: 1919
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Orbitz, Priceline, Travelocity, Cheap Tickets, Hotels.com and Odigeo so you can book your Hilton San Francisco Union Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Francisco Union Square Hotel San Francisco
Hilton Hotel San Francisco
San Francisco Hilton
Hotel Style:
#19 Green Hotel in San Francisco
#47 Luxury Hotel in San Francisco
#72 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Francisco Union Square staff and other travellers.
93 questions
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United Kingdom
United Kingdom
Belfast, United Kingdom

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Questions? Get answers from Hilton San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a balcony and a view of the city are fantastic!”
 of 5 bubbles evan352, 1 Dec 2016 | Read review
“I gave up a higher floor with a better view to be on the 10th floor with a larger room. It was definitely the right choice for us.”
 of 5 bubbles CharlesD364, 28 Nov 2016 | Read review
“Become a hilton honors member if you want to be in the shorter check in line.”
 of 5 bubbles T5721EWdianah, 23 Nov 2016 | Read review
“Ask for a room with a view..”
 of 5 bubbles 30patricko, 21 Nov 2016 | Read review
“not facing the street”
 of 5 bubbles Krisztina_DBR, 21 Nov 2016 | Read review
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