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Sheraton Fisherman's Wharf Hotel

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3,780 Reviews from our TripAdvisor Community

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Showing 3,139: English reviews
Rome, Georgia
Reviewed yesterday NEW

I first want to commend the hotel on everything they are doing well. The location is excellent. The room was clean. The staff was courteous. The bed was comfortable. All good, right? Now let's talk about the downside. With mid-level hotels today offering free Wi-Fi, free breakfast, microwaves and refrigerators, this hotel is going in exactly the opposite direction. There...

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Helpful?
Thank CollinsRome
Miami, Florida
Reviewed 2 days ago NEW

Great location! Staff was friendly, knowledgeable and gave good recommendations for local spots. Staff heard that we got engaged and hotel sent us a complimentary wine bottle with a basket of cheese, cured meats and crackers. Highly recommend.

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Helpful?
Thank tatopr
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Tatopr, We appreciate the time you took to review your stay with us at Sheraton Fisherman's Wharf. Thanks for the four star rating and all the nice comments about our location and, especially, our staff members. It is great to know that they took such good care of you for your engagement. It was a pleasure to serve you....

Reviewed 4 days ago NEWvia mobile

I haven't got a photo of the hotel but I have this which is <200m away. It's a great hotel with a wifi connection and a close proximity to fisherman's wharf. Room good and only dissapointment was I had to leave so soon!

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Helpful?
Thank daysholiday123
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Daysholiday, Thanks for the five star rating of your recent stay with us at Sheraton Fisherman's Wharf. We were delighted that your experience here was exceptional. Thanks for pointing out our convenient location and strong wifi signal. We were disappointed to see you go, too, but happy that you left happy. We look forward to your next trip to...

Bloomington, Minnesota
Reviewed 5 days ago NEW

When we checked in we were told that they gave us an upgrade. We thought it was a nice gesture. They sent us to the building across the driveway from the hotel check in desk. We found the room had 2 full size beds, and we could hear the family very clearly in the room above us. We also found...

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Helpful?
1Thank nelslyn
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Nelslyn, Thanks for the feedback. We are sorry that the room assigned did not meet your expectations and hope that you reported this to one of our staff during your stay. We hope that we will have the opportunity to see you in the future. Sincerely, Michael Hirsch

Washington, DC
Reviewed 1 week ago via mobile

Stayed here on a quick 2 night business trip and surprised to find it fell short of even Sheraton standards. Hotel is older with an odd layout and very loud. I was in a first floor room and exposed to a lot of sidewalk chatter where it sounded like people were actually talking in my room. Between noise and an...

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Helpful?
1Thank pepperdc
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Pepper, We are sorry that your experience fell short of expectations. Your comments were shared with our team and actions underway to address any shortfall. We hope that you will consider a return stay with us. We will work hard to regain your trust. Sincerely, Michael Hirsch

Denver, Colorado
Reviewed 1 week ago

We were very disappointed when we visited recently. We were there about 1 1/2 years ago and the hotel has definately gone downhill. Noise level from the next room was insane and just overall maintenance was sloddy.

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Helpful?
1Thank Letsgonow65
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Let's Go, We are sorry that this stay was not as good as the past and regret that other Guests made for an unpleasant experience. We work hard to ensure that every Guest leaves satisfied and will redouble our efforts with your input. Thanks for letting us know. Sincerely, Michael Hirsch

Reviewed 1 week ago

Our room is a good size and overlooked the pool. I found the hotel a bit "corporate", it is large and was busy with families. It is a fantastic location for the Fisherman Wharf area, which is a short walk.

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Helpful?
1Thank Jill Y
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Jill, We are glad that you enjoyed our convenient location and found your room spacious and comfortable. The view of the pool is one of my favorites, especially if you look up and can see Nob Hill in the distance. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch

Reviewed 1 week ago via mobile

There is nothing bad about the Sheraton: My room was decent sized and clean, and while the location was not great for business, it is a good spot for tourists. The staff was friendly and good. My room service order, while expensive, arrived on time and was good. My overarching view is that this is a solid, average hotel.

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Helpful?
1Thank Mark P
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Mark, Thanks for the nice comments about your stay with us. We are pleased that you found our rooms spacious and clean, our location good for tourism and, especially, our staff friendly and helpful. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch

Reviewed 1 week ago

I had a great experience during my stay at the Sheraton Fisherman's Wharf. The room was immaculate and fully stocked with all the toiletries one would expect along with Starbucks coffee. I made a mistake when booking the room and while the front desk staff were quite busy the General Manager took time from his duties to help expedite my...

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Helpful?
Thank Blaine G
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Blaine, Thank so much for this five star rating of your recent stay at Sheraton Fisherman's Wharf. We are thrilled that you had an outstanding experience with us. It was my pleasure to assist you with the reservation issue and happy to know that it all worked out. We were particularly pleased to know that we will be seeing...

Melbourne, Australia
Reviewed 1 week ago via mobile

Stayed 2 nights and everyone enjoyed the great location. Very close to Alcatraz Tours and Wharf areas... easy walk to cable cars. Awesome staff- very helpful to tourists. No fridge or microwave, but rooms clean. Would stay there again.

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Helpful?
Thank cbsgwobal
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Cbsgwobal, We are pleased that your stay at Sheraton Fisherman's Wharf merited a four star rating. Thanks for pointing out our great location, clean rooms and helpful, knowledgeable staff members. Please note that both refrigerators and microwaves are available upon request. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch

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Staying in Fisherman’s Wharf

Neighbourhood Profile
Fisherman’s Wharf
Packed with family-friendly entertainment, quality hotels, and good food, there’s something for everyone at Fisherman’s Wharf. From street performers and historic cable cars to art galleries and museums, a postcard-worthy photo is available on every corner. Bring your appetite: seafood lovers will be rewarded with Dungeness crab and sourdough bread bowls, while Ghirardelli Square will satiate anyone’s sweet tooth after a day at Alcatraz and the Golden Gate Bridge. Don't forget to say hello to the adorable sea lions that make this neighbourhood a true San Francisco treat.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 

Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133-1450
Region: United States > California > San Francisco > Fisherman’s Wharf
Price Range: £161 - £376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Reservation Options:
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf
Hotel Style:
#43 Green Hotel in San Francisco
#49 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Fisherman's Wharf Hotel staff and other travellers.
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Questions? Get answers from Sheraton Fisherman's Wharf Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a quiet location. Request a fan to drown out noise from other rooms.”
 of 5 bubbles CollinsRome, 18 Jan 2017 | Read review
“Ask for inside room, facing the pool.”
 of 5 bubbles Letsgonow65, 11 Jan 2017 | Read review
“Overlooking the pool was lovely but it can be noisy during the evening”
 of 5 bubbles jill_yelling, 11 Jan 2017 | Read review
“Our room was very loud, courtyard facing. Street facing rooms slightly better.”
 of 5 bubbles JSMCT, 7 Jan 2017 | Read review
“For a quieter room, choose one facing the roof.”
  • Gap allowing light to come in
 of 5 bubbles DeniseVoyager, 6 Jan 2017 | Read review
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