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JW Marriott San Francisco Union Square

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JW Marriott San Francisco Union Square
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1,712 Reviews from our TripAdvisor Community

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Showing 1,571: English reviews
los angeles, CA
Reviewed yesterday NEW

This is a beautiful modern hotel in the heart of Union Square. Perfect location to walk to stores, restaurants and a few blocks to BART. The rooms and bath are luxurious and large. Price was in the mid-range, not in the higher end. I did have a little trouble with card keys. Almost every time I re-entered the room, the...

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Helpful?
Thank samsonandriley
Sydney, Australia
Reviewed 3 days ago NEW

We checked in to the JW Mariott late on a Friday night after a very disappointing start with a different motel chain- we had come from NY, hadn't even had a chance to use the bathroom or shower due to issues at the previous motel and the staff at the front desk that night were amazing. I can't remember the...

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Thank sarahfirman
Vancouver, Canada
Reviewed 1 week ago

I stayed in room 1111, it was clean and roomy. The bathroom was grand, had both a bathtub and a small stand up shower. Lots of great toiletries, including Q tips and little bottles of water. Didn't really enjoy using their coffee pods machine, I think there are better ones out there. It was a comfortable place to stay, overall....

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Thank luwesa
Melbourne, Australia
Reviewed 1 week ago

You feel good about the JW Marriot before you get to the desk. In the heart of the city and welcoming staff and ambience. The rooms here far surpass what is offered in many big establishments re spaciouness and amenity. There's no dodging around the bed here. It feels like it's been built with hospitality rather than economy in mind....

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Thank jaymay42
Reviewed 1 week ago via mobile

This is a very nice, modern hotel in a fine location near Union Square. I was upgraded to a large suite, which was a clear plus. Service was quite good too. I had a meeting room as well. The room was fine, and the service, again, was very strong. I would happily return.

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Thank Mark P
New Jersey
Reviewed 1 week ago

As others have said, you will hear the street noise no matter where. They were gracious enough to move us from the 13th to the highest floor corner room 20 or 21?), but we could still hear the ambulances and cars down below - windows are just way too thin. That being said, the concierge lounge is spacious and has...

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Helpful?
Thank ADT-NJ
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Good Evening ADT-NJ, Thank you for taking the time to submit your feedback in regards to your recent stay with us. Please accept our apologies for any inconveniences you experienced throughout your stay. We have forwarded your comments to our improvement teams to be considered during our property renovation process taking place this summer. It's always wonderful to hear positive...

San Francisco, California
Reviewed 2 weeks ago

We had a great suite in the JW and loved just kicking around the room. We watched movies, relaxed and enjoyed the comfortable beds and quiet! The lobby is nice and the location is so convenient for shopping, dining and getting around. I love this place!

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Helpful?
Thank eve624
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear eve624, Thank you so much for taking the time to share your comments with us. We are delighted to hear that you had a fun and relaxing stay and that you enjoyed our comfortable rooms, amenities and incredible location. We hope that you are able to stay with us again soon! Kind regards, Nasser Mobarak Director of Operations

Mississauga, Canada
Reviewed 3 weeks ago

Stayed here on business and was very impressed with meeting space on 21st floor as well as the service. Staff is fantastic and very accommodating. Location is perfect- close to shopping, Chinatown and about a 25-30min walk to pier 29. All rooms are situated facing a indoor courtyard. Lobby is actually on 3rd floor--great breakfast buffet and fitness facility.There is...

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Thank nuyu2013
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear nuyu2013, We are very glad to hear that you had a comfortable stay while visiting our hotel on business and that you got the chance to enjoy our exciting location. We will be sure to pass your kind comments on to our staff. Thank you very much for taking the time to write about your stay. Kind regards, Nasser...

New Jersey
Reviewed 3 weeks ago

Considering that this is the flagship JW Marriott Hotel in San Francisco, I was very surprised that it was not a luxury property. The best thing you can say about the hotel is that the location, a few steps from everything on Union Square, is superb. As to the rooms, they are rather ordinary with very standard furniture and also...

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1Thank discerningNJ
Ann Arbor, Michigan
Reviewed 3 weeks ago

I can't say enough how warmly we were greeted by Cindy the Front desk manager. We were able to get our beautiful room ahead of time and we can't say enough how the staff bent over backward to make us feel welcome. I will be back!

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Helpful?
Thank Jan R
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear Jan R, Thank you very much for sharing about your wonderful greeting and check-in at the JW Marriott San Francisco Union Square. We will be sure to share your kind comment with Cindy and will look forward to having you stay with us again in the future! Thank you and kind regards, Nasser Mobarak Director of Operations

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: £204 - £558 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#36 Luxury Hotel in San Francisco
#37 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Francisco Union Square staff and other travellers.
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Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I asked for a room away from the elevators which was great; but I heard trucks and street noise in the early morning hours.”
 of 5 bubbles samsonandriley, 19 Feb 2017 | Read review
“high floor a must, corner room if lucky for extra windows/views.”
 of 5 bubbles ADT-NJ, 7 Feb 2017 | Read review
“Ask for a higher room as windows are not double glazed.”
  • View into Lobby from Lift Lobby on the 11th Floor
 of 5 bubbles Nickwaddick, 27 Jan 2017 | Read review
“High room for best views”
 of 5 bubbles YorkshireFrancesca, 24 Jan 2017 | Read review
“Twentieth floor rooms have great views, and are very quiet”
  • Room 2016 JW Marriott San Francisco view
  • Room 2016 JW Marriott San Francisco view
  • Room 2016 JW Marriott San Francisco view
  • Room 2016 JW Marriott San Francisco view
  • Room 2016 JW Marriott San Francisco view
  • Room 2016 JW Marriott San Francisco view
  • Room 2016 JW Marriott San Francisco view
 of 5 bubbles Bill_Hunt_AZ, 19 Jan 2017 | Read review
5 of 5