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JW Marriott San Francisco Union Square

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1,673 Reviews from our TripAdvisor Community

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Showing 1,535: English reviews
Phoenix, Arizona
Reviewed yesterday NEWvia mobile

No wonder this place ranks 64 in San Francisco behind the Marriott and Courtyard. 3 of us stayed here, all platinum members,for 6 nights. I left between the 4th to the 6th for other business. As I was checking out on the 8th and looking over the bill I see $150 in food added on the 4th. Since I was...

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Helpful?
Thank jetlee9
Ketchum, Idaho
Reviewed 1 week ago

Stayed here for 7 nights.Large hotel that is ok. Staff is lovely and easy check in on the 3rd floor.The rooms are ok but get a room on a high floor to get a view of the city and natural light.Hotel is very convenient to all the city sites. Taxies and Uber work great picking you up or dropping you...

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Helpful?
Thank Bross24
az
Reviewed 1 week ago

We decided to travel to San Francisco for the Thanksgiving weekend and chose to stay at the JW Marriott. The location of this property is excellent. We flew into SFO and took the BART to the Powell Street station, It was a pretty easy walk from the station to the hotel. Every staff member we came into contact with over...

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Helpful?
Thank kmjg
Dallas, Texas
Reviewed 1 week ago

BREAK IN OF ROOM!!! SHOCKED AND APPALLED at the lack of customer service that has been shown to us regarding the break in of our room. There was no key card evidence of someone using a key? Really? Sounds like an inside job to me........ A hotel of this caliber and no one can provide me with video footage and...

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Helpful?
3Thank bfarha76
Palm Springs, California
Reviewed 1 week ago

This hotel was perfection from the minute we walked in! Upon check-in, we were greeted with two glasses of sangria, which was exactly what we needed! The lobby of this hotel is magnificent! You can stand in the middle and look up and see all the way to the top floor. There is a lovely, welcoming fireplace to sit in...

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Helpful?
1Thank Sarah R
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear Sarah R, Thank you so much for sharing your delightful comments! We are so glad to hear that you enjoyed your stay with us in so many ways. We are thrilled to pass these kind comments on to our Staff. We hope you enjoy the holiday season and that you will have the chance to stay with us again...

Denver, Colorado
Reviewed 1 week ago

The last time I stayed at this property was in 2012; thus 4 years has passed. I recall this hotel fondly as at the time it met every level of my expectations! I returned with that warm glow awaiting the same experience. It seems that time has led to additional wear and tear on this property; and it may be...

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Helpful?
Thank leoclab
Boston, Massachusetts
Reviewed 1 week ago

I'm being somewhat generous with a very good rating. Staying for a week thru the Thanksgiving holiday and the same length this past June gave me a good comparison with the past stays at the JW. I've made it our choice of hotels in San Francisco for the last 7 to 10 years; I now will consider other alternatives. For...

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Helpful?
Thank fcarr
San Francisco, United States
Reviewed 1 week ago

Room is just okay, but I was expecting more out of a 4 star hotel. It does the trick - clean, comfortable bed - but this JW is outdated and feels older with the set up. Showers are really small. View from the 10th floor is poor considering I'm a Gold member. The concierge lounge is okay and has some...

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Helpful?
Thank Jeanne N
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Jeanne N., Thank you for taking the time to submit your feedback in regards to your recent stay with us. As we are always striving to exceed guest expectations to provide memorable hotel experiences, it is so disappointing to hear we have fallen short of our goal during your stay. If you have any further comments or feedback, please do...

California
Reviewed 1 week ago

This hotel may look drab from the outside, but is nice on the inside. The room was clean and comfortable. We were pleased by an unexpected early check-in and a very easy mobile check-in process. All the staff we encountered were friendly and helpful. My wife and I were there to shop and see a concert, so the location was...

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Helpful?
Thank CaliforniaNerdboy
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear CaliforniaNerdboy, We are delighted to hear that you had an excellent stay with us, beginning with an early check-in and that you were able to enjoy our great shopping location as well as your concert. We will be happy to pass your kind comments on to our staff. Thank you very much for taking the time to write about...

Lagos, Nigeria
Reviewed 2 weeks ago via mobile

Got moved to the JW after a mixup from Expedia at the other Marriott. The welcome was very good with Tiffany a the front desk being very helpful and generally excellent throughout our stay. The room was well appointed, not too much deluxe and certainly more than spartan. Had a so so view of the area from the room. The...

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Helpful?
Thank jollofmaster

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason St, San Francisco, CA 94102-1226 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: £146 - £411 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#38 Luxury Hotel in San Francisco
#39 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Francisco Union Square staff and other travellers.
12 questions
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Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very high floor”
 of 5 bubbles Bross24, 30 Nov 2016 | Read review
“Room 1821 has a nice city view.”
 of 5 bubbles GKimb, 21 Nov 2016 | Read review
“Request a Bay view.”
 of 5 bubbles PDEYES, 31 Oct 2016 | Read review
“Higher floors have less street noise.”
 of 5 bubbles kgracieg, 20 Oct 2016 | Read review
“The higher the floor, the better the view.”
 of 5 bubbles TravelGalBT, 19 Oct 2016 | Read review
5 of 5
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