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Hotel Union Square

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Hotel Union Square
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1,547 Reviews from our TripAdvisor Community

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Showing 1,288: English reviews
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New York
Reviewed yesterday NEW

It's not worth staying in this hotel if the only rooms available are the lower-level rooms that have windows onto the shaftway. My initial room was dark, cold, and not very well kept. I was moved to the 6tth floor with a window on Powell St and it was so much better.

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Helpful?
Thank firsttimereviewer71
London, United Kingdom
Reviewed 2 days ago NEW

Loved it as soon as we arrived, very welcoming desk staff. Great location, trolley stop and Powell Station a short walk away also bus stops and Union Square for picking up tour buses. All shopping you could want a short walk away. We were upgraded and had a quiet room looking out on the central courtyard. Large room with fridge...

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Helpful?
Thank Sandra S
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Wow! Thank you for taking the time to share your 5 star experience with us! We are delighted to hear you had a wonderful stay and were well taken care of by Rueben. We will praise him for a job well done. We greatly appreciate your feedback and look forward to seeing you next time you are in SF. Thanks...

Harrisburg, Pennsylvania
Reviewed 1 week ago

First off, this hotel's location is great. Right on Powell Street just a block off Union Square. Easy access to the BART Powell St. station. I stayed there for a conference at the Moscone Center and the daily walk was easy to navigate and for this old guy not too bad. The staff are great and super friendly. The hotel...

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Helpful?
Thank bmonkman
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for taking the time to share your stay with us. We are pleased to hear you were able to easily navigate the city from our central location and enjoyed our friendly staff. I apologize however for the complications with your room. Your feedback is important to us and we will review these comments with our team to help...

Orange, California
Reviewed 1 week ago

will never come back ,,, unfriendly desk clerks , very small room not even worth the price . I am a returning guest but i was so surprise how the service has gone from good to worst. You get what you pay for .

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Helpful?
Thank saly2017
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for taking the time to share this unfortunate experience with us. We are very sorry to hear your recent visit was less than excellent. We can assure you this is not what we strive to offer our guests and wish that your stay would have been more enjoyable. Thank you again for letting us know we will review...

Los Angeles, California
Reviewed 1 week ago

It was just ok. Great location if you want too stay in town for couple of days rooms are small and cozy need better drawers too put you things in bed was great bathroom needs more space too put your things

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Helpful?
Thank J9603BGalexm
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for taking the time to share your stay with us! I am pleased to hear you enjoyed our location and comfy beds! We appreciate your feedback and hope to impress you on a future stay.

Warwick, Bermuda
Reviewed 1 week ago via mobile

This hotel is located in the heart of the shopping area with plenty of restaurants close by and the 'ring ,ting' of the cable cars which go right past. The staff were extremely friendly and helpful - especially front desk, concierge and housekeeping. We had a junior suite which was spacious although other rooms looked small. Our bed was comfortable...

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Helpful?
Thank RosieD58
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for the feedback on your recent stay with us! We are happy to hear you enjoyed our location and friendly staff! We apologize if the rates fluctuated due to a convention in town and are sorry your son did not enjoy the sofa bed. We value your comments and will share them with our team to help us...

Beverley, United Kingdom
Reviewed 2 weeks ago

Well located with small but clean rooms. Staff were friendly but it was very much 'room only' and very expensive for what it was. We were in town for a trade show, so prices would be inflated but still, I would not class it as value for money.

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Helpful?
Thank lulabelle-75
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for taking the time to share your stay with us. We are happy to hear you enjoyed our location and staff. I apologize if you found the rates to be high during your visit. We hope to impress you next time you are in SF.

Sacramento
Reviewed 2 weeks ago

Had a great time in the comfort of the hotel. Great service. Friendly vibe. Helpful with getting information of the events going on in town. Helpful with the public transportations. Very attentive to the stay.

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1Thank V2276IZfrankr
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Wow! Thank you for taking the time to share your 5 star stay with us! We are happy to hear you had a great time and enjoyed our friendly staff and location. We appreciate your feedback and hope to see you again soon.

Denton
Reviewed 2 weeks ago

Nice hotel. Room was small for almost $300 a night. Fun location though and close to a lot of great places. Had an issue iwth them using the correct credit card on file that we booked with. Also, was a bit noisy at night. Overall, a good hotel and enjoyed being in that area.

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Helpful?
Thank ck2017179
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for the feedback, I am pleased to hear you enjoyed our location and hotel. We appreciate your comments and hope to impress you on a future visit.

La Mirada, California
Reviewed 2 weeks ago

It was so moise out of outside. and felt inconvenience. There is No restaurant. Also Parking lot. I thought the rooms are so small and bathroom was also too narrow. Therefore i could not use it to take shower .

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Helpful?
Thank jaeshiks
Tyler L, Director of Operations at Hotel Union Square, responded to this review

Thank you for sharing your recent stay with us. We apologize your visit was less than excellent. We value all guest feedback and will share this with our team to help us improve. Thanks again for letting us know.

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
•Complimentary morning coffee & tea in the lobby•Complimentary evening wine reception ... more   less 

Additional Information about Hotel Union Square

Address: 114 Powell Street, San Francisco, CA 94102-2204
Region: United States > California > San Francisco > Union Square
Price Range: £133 - £314 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Union Square 3.5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Union Square San Francisco
Union Square Hotel
Hotel Style:
#43 Family Hotel in San Francisco
#72 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Union Square staff and other travellers.
17 questions
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Liverpool, United Kingdom
4 months ago
Merced, California
4 months ago
Queen Creek, Arizona
9 months ago

See all questions (17)

Questions? Get answers from Hotel Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Courtyard view if quiet needed”
 of 5 bubbles sandrasH2248EX, 26 Feb 2017 | Read review
“quieter rooms request”
 of 5 bubbles naeuny, 23 Jan 2017 | Read review
“Ask for rooms not facing street, they're quiter”
 of 5 bubbles morn_c2017, 4 Jan 2017 | Read review
“If you're bothered by noise I'd suggest you bring your earplugs, most likely for all rooms.”
 of 5 bubbles Super593, 27 Dec 2016 | Read review
“Choose this hotel if you do not want to sleep”
 of 5 bubbles EadaYeoh, 21 Dec 2016 | Read review
5 of 5