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W San Francisco

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W San Francisco
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2,046 Reviews from our TripAdvisor Community

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Showing 1,897: English reviews
Bulle, Switzerland
Reviewed 5 days ago NEW

I was really looking forward to stay at my first W hotels ever but this hotel ruined it for me and I don't think I want to give the W brand another chance. It looks great and sounds great but the hotel itself NEEDS a lot of work and with the money that we paid we could have stayed some...

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Helpful?
Thank Paris4Life
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Hello Paris4Life, Thank you for your candid feedback. From what I'm understanding we struggled with communicating our room upgrades correctly between our central reservation and our welcome desk on property, and I am so sorry for the inconvenience. Additionally, I am very surprised to hear that we lacked on the F&B front as well, that is definitely not what we...

Reviewed 1 week ago

I have been staying here for years and decided to branch out on my last 5 day trip to SF. I stayed at the Mark Hopkins Intercontinental, Park Central, Sheraton FW, etc. The W far surpasses them all. The service is incredible, the rooms, fun, the location central. I remember I had one issue in years past and they remedied...

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Helpful?
Thank Nibbler77
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Hello Nibbler77, Thank you so much for that candid note. It makes us truly happy that you and your spouse created fantastic memories at your most recent stay at W San Francisco. I will most definitely recognize our amazing W Insider, Sara Hamza. Please let us know when your travel plans brings you back, we will be expecting you with...

Reviewed 1 week ago via mobile

Words cannot describe how disappointing this stay was. As a SPG Platinum member I am usually treated like a valued guest. Not here. The staff was rude, the rooms need a refurbishing, the shower has no pressure but most of all, I hate being lied to. I was given the wrong bed type upon check in. I called to complain...

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Helpful?
2Thank thurston h
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Hello, Thank you so much for your candid response, we truly appreciate your detailed feedback. I am so sorry that we created a bitter memory in your most recent stay at W San Francisco, that is, of course, not our intent and definitely not what we are known for. Unfortunately, I am sensing a too big of a disappointment to...

Reviewed 1 week ago via mobile

Great little trendy hotel in the City. Only stated one night in corner suite. Very spacious room. Comfortable bed, well equipped bathroom. Staff was very friendly and accommodating (although again a very brief stay). Had drinks in the bar, very busy lots of happy hour business. Did not use fitness center or onsite restaurant. For San Francisco hotel and parking...

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Helpful?
Thank Joebuyer
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Hello, Thank you for your note! We truly appreciate all feedback. We are thrilled that you enjoyed your stay and that you were able to name so many great things about the hotel and the beautiful area around us. Don't be a stranger and swing by and say hi when your travel plans brings you back. All the best, Natalia...

Reviewed 1 week ago via mobile

Perfect location (SOMA, 2 blocks from Market st.), nice modern hotel (not one of the best W), good quality service and quite good value for money. But...: I've been assigned a room with a really poor view; the sink was stuck; only one bathrobe was there all the time we stayed; I was charged $500 at check in on top...

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Helpful?
Thank Al1271
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Hello, We want to cordially thank you for taking your time to write us this note. We truly appreciate your feedback. Our billing issue that you detail is definitely rare, therefore, will research closer. In regards to the additional in-room matters that we struggled with, I personally apologize. I am confident that our talents would have assisted you with every...

Austin, Texas
Reviewed 1 week ago via mobile

I travel regularly for business and have been underwhelmed sometimes by how average a stay can become when you don't have someone looking out for you. My W Insider "Sara" made all the difference in my last 2 trips. It is amazing how some of the smaller intangibles can make you feel special. Because of her, I will seek out...

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Helpful?
Thank Cmattwallace
wsanfrancisco94103, Manager at W San Francisco, responded to this review

WOW! This makes us very happy and proud. Thank you so very much for acknowledging Sara, she is truly an amazing asset to the team and I will personally make sure that she is recognized by the team. Please do reach out to us when you come visit us again. We love creating unforgettable memories! All the best, Natalia Silva...

Truckee, California
Reviewed 2 weeks ago

We stayed at the W to celebrate my birthday and be close to the MOMA. It is an expensive place to stay with lots of added costs such as parking and wifi. The room was nice, a bit small and there was some rusty pipes in the bathroom. The bed was comfortable and the breakfast was great. We paid to...

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Helpful?
Thank TruckeeMomma
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Hello there, Happy belated birthday! Thank you so for your candid feedback, we truly appreciate you. I am very sorry that you felt misinformed about our basic hotel information. Since I am highly involved in how we communicate information to our guests, if you don't mind, would you be able to suggest better ways for us to inform fees such...

New Jersey
Reviewed 2 weeks ago

I had to stay at the W San Francisco for a couple of weeks for business. It quickly became home away from home as I got to know the staff pretty well. Since it was a 10 minute walk from my office (and AT&T Park) I found it convenient. It was also walking distance from a Target, which was nice,...

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Helpful?
Thank dschultz1973
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Hello, Thank you for your feedback! We appreciate your note. We are glad that we were able to make your stay, a pleasant stay, despite it not being a choice. We see that you enjoyed the location a great deal! Thank you for the compliments and we hope to see you back soon. Best, Natalia Silva Marketing Manager @wsanfrancisco

Amsterdam, The Netherlands
Reviewed 2 weeks ago via mobile

Nice hotel and good location. Friendly and helpful people. But seriously, wifi should be complementary. Having to pay for your wifi in addition to USD 300+ rates is just wrong. It is the 21st century folks...

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Helpful?
Thank FjbAmsterdam
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Hello there, Thank you for taking your time in writing us a note! We truly appreciate you. I am so sorry that you felt overcharged by our WIFI fee but please be aware that all hotels in San Francisco, in our caliber, will charge for WIFI. However, don't forget to enroll in our rewards program to unlock perks such as...

New York City, New York
Reviewed 2 weeks ago

Its a W... perhaps one of the first of Starwoods W "boutique" Hotels concept and it shows. Very much time for a redo but over all not a bad place to stay. Very good staff from check in to cleaning staff to wait staff. Great location - very walkable. ROOM - had a "Wow Super Fab Corner Jr Suite" or...

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Helpful?
Thank MGDCNY
wsanfrancisco94103, Manager at W San Francisco, responded to this review

Hello there, Thank you so very much for your detailed note! We truly appreciate getting feedback on all of our areas. We can't agree with you enough on the aging of our rooms, and we are so thrilled to announce that we will undergo a makeover in late 2017! We hope we can welcome you back then. Swing by anytime!...

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Staying in SoMa

Neighbourhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighbourhood home. Most of its freeway-sized streets may not capture the same character as other neighbourhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
In the heart of the SoMa district, and neighbors with the San Francisco Museum of Modern Art, W San Francisco faces the beautiful Yerba Buena gardens and is a short walk to Union Square's shops. ... more   less 

Additional Information about W San Francisco

Address: 181 Third Street, San Francisco, CA 94103
Region: United States > California > San Francisco > SoMa , South Beach
Price Range: £184 - £728 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W San Francisco 4*
Number of rooms: 404
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, Travelocity, Priceline, HotelsforEveryone and Jetsetter so you can book your W San Francisco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w San Francisco Hotel San Francisco
w Hotels San Francisco
w Hotel San Francisco
Hotel Style:
#16 Green Hotel in San Francisco
#16 Spa Hotel in San Francisco
#36 Business Hotel in San Francisco
#41 Luxury Hotel in San Francisco
#61 Romantic Hotel in San Francisco
#70 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from W San Francisco staff and other travellers.
9 questions
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Questions? Get answers from W San Francisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor - good view. Get it?”
 of 5 bubbles MGDCNY, 7 Jan 2017 | Read review
“Try for the south side, away from SFMOMA, and with sunshine in the windows!”
 of 5 bubbles GGW135, 30 Dec 2016 | Read review
“really noisy bar on the first floor.”
 of 5 bubbles 706sarahc, 4 Dec 2016 | Read review
“Higher floors will be more quiet”
 of 5 bubbles busybiztravlr, 29 Nov 2016 | Read review
“the higher teh better!”
 of 5 bubbles W0rldTravl3r, 21 Nov 2016 | Read review
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