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Brookstone Lodge

880 reviews
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Traveller (122)
Room & Suite (95)
Dining (12)
Overview
  • Excellent39%
  • Very good35%
  • Average17%
  • Poor7%
  • Terrible2%
Travellers talk about
“waffles”(67 reviews)
“biltmore estate”(72 reviews)
“room was clean”(54 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
3.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (880)Write a Review
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All reviewswafflesbiltmore estateroom was cleanindoor poolhot tubking roomstay there againplace to sleepfree breakfastconvenient locationfront desk staffroad noisebreakfast barminute drivethe blue ridge parkwaycoffee makerclose to downtown
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31 - 35 of 877 reviews
Reviewed 3 June 2017 via mobile

To begin we were there with a tour of people in their 60's and 70's. The elevator was broken the three days we were there and 80% of us were on the fourth floor. That could happen anywhere but there was no real effort made...More

1  Thank James B
Response from 181omarra, Area Manager at Brookstone LodgeResponded 5 June 2017

Dear James, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about the elevator and lack of empathy is unacceptable, and I sincerely apologize for...More

Reviewed 29 May 2017

In a short notice to find a hotel in Asheville, I was able to find this one for the Memorial weekend. The price was lower than the others in the area so I did not expect much. But I was surprised when we checked in....More

1  Thank JYCaryNC
Response from 181omarra, Area Manager at Brookstone LodgeResponded 30 May 2017

Dear JY, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your...More

Reviewed 17 May 2017

Excellent location and high quality facility. It is just a short walk to the casino. Vic was "The Man." He helped us with everything, from dining to elk watching. The morning buffet was just average but everything else was superior.More

Thank JimbuckTootle
Response from 181omarra, Area Manager at Brookstone LodgeResponded 18 May 2017

Dear Jimbuck, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. I sincerely apologize for the breakfast not meeting your expectations. We continually work to improve our...More

Reviewed 17 May 2017

Upon arrival we were greeted by a friendly staff. Traveling with family for special activities in Asheville was easy with our accommodations being convenient and comfortable. Breakfast was adequate with hot and cold choices. Our two day stay was very nice.More

1  Thank Marjorie K
Response from 181omarra, Area Manager at Brookstone LodgeResponded 17 May 2017

Dear Marjorie, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us and the staff was friendly. We continually work to improve our hotel, so I really appreciate...More

Reviewed 16 May 2017

I was pleasantly surprised. Value was wonderful. Staff were pleasant and very helpful. Room was very comfortable. A special thanks to Chloe at the front desk for being very nice and very helpful with suggestions.More

Thank johnmcntsh
Response from 181omarra, Area Manager at Brookstone LodgeResponded 17 May 2017

Dear John, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Pool
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Pool
Details
Price range
US$83 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Asheville
#19 Business Hotel in Asheville
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$83 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Asheville
#19 Business Hotel in Asheville
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (122)
Room & Suite (95)
Dining (12)
Pool & Beach (9)
Amenities (5)
Questions & Answers
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Christyfaith
20 May 2017|
AnswerShow all 8 answers
Response from Marjorie K | Reviewed this property |
The hotel is about three miles from Biltmore Estate. I am not familiar with a casino in the Asheville area. The Biltmore is worth the money for a tour, for which you can purchase tickets at the hotel.
2
Votes
LisetteT
12 November 2016|
AnswerShow all 6 answers
Response from CDP_travels | Reviewed this property |
Can't walk to Asheville but the drive is very short. No dogs.
0
Votes
Terry311971
12 July 2016|
AnswerShow all 4 answers
Response from Denise E | Reviewed this property |
Only about 5 minutes to the Biltmore entrance. Very convenient!
0
Votes
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1234
Room Tips
"DO NOT accept any room on the I-40 end of the hotel - rooms that end with 01 or 02. Quieter on the parking..."
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"Here's a tip-don't book a room"
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"Any room should be fine."
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"Nothing specific to add, the rates were good but we went before the fall colors"
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