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Crowne Plaza Resort Asheville

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1,114 Reviews from our TripAdvisor Community

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Showing 1,103: English reviews
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Durham NC
Reviewed 2 weeks ago

Here for a meeting, day one of three days. Men's restroom is undergoing renovation so in the management's wisdom they designated the 14 stall women's restroom to men and the single room handicapped/family room to women; what are breaks for but to queue for the loo? So, by early afternoon of first day the single room designated for women is...

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Helpful?
Thank TravellingScotNC
IHGService, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review

Dear TravellingScotNC, We appreciate you taking the time to review our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It was unfortunate to see your stay was not as comfortable as it could have been due to the challenges you encountered with the restroom. Your feedback is extremely important and your...

Bluefield, Virginia
Reviewed 3 weeks ago

This hotel has a nice lobby but the rooms do not live up to a very high standard. Slow elevator, security doors that do not lock, dogs barking in room. Our rooms heater sounded like a 747 taking off. The restaurant is rated about 2.5. I would stay somewhere else when visiting Asheville. To be fair they are upgrading some...

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Helpful?
1Thank Patrick D
IHGService, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review

Dear Patrick D, Thank you for your recent stay with us, and for taking the time to write us a review. I appreciate to see your positive comments about our lobby area. On the other hand, we would like to apologize for the shortcomings, particularly with the elevator being slow, issues with the door locks, and noise disturbance from the...

Fairfax, Virginia
Reviewed 6 January 2017 via mobile

What a cool mix of contemporary and rustic decor throughout the resort, especially nice lobby, restaurant, bar and accommodations! See resort photos. We had a very nice suite with a separate bedroom and living room which we absolutely loved. Best of all, the bath area had a large jacuzzi tub! The LR area also had a bar with granite counters,...

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Helpful?
1Thank Gloria D
Reviewed 5 January 2017 via mobile

This was hands down the worst experience I've ever had with any hotel. They never once came and cleaned our room. When we called and asked for clean sheets and towels they brought them up a hour later and beat on the door when my wife opened it up they basically threw them at her and walked off like it...

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Helpful?
1Thank dylanharralston
IHGService, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review

Hi dylanharralston, Thanks for leaving feedback about our property based on your most recent stay. Comfortable and friendly accommodations has always been our goal and with that in mind, I'm sorry to hear that you did not find our hotel to be of good value as you were let down by both your room and hotel elevator's upkeep as well...

Bridgeville, Pennsylvania
Reviewed 29 December 2016

The clothes closet was too small to accommodate our clothing. The hangers supplied were longer than the width of the closet. Could not close the sliding doors. The toiletries must have been procured from Dollar General. the toilet paper was similar to tissue paper in texture. No courtesy coffee in the a.m. $1.90 a cup. Because of rampant road construction,...

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Helpful?
2Thank erniej100-retired
IHGService, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review

Dear erniej100-retired, Thanks for the time you invested in posting your review. We regret to hear that the clothes closet you had in the room does not have enough space and the hanger provided is not of the right size. We thank you for these observation and we want to assure you that it will be brought to the attention...

Baltimore, MD
Reviewed 28 December 2016 via mobile

I had a third party reservation and arrived late in the evening. I was not in the hotel which does seem to have rooms on the small side. My room was in the "Vacation Villas" out on the golf course and Adventures Course. The paper map provided at the desk was not adequate to identify my unit because the buildings...

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Helpful?
Thank MDPinkbird
Lilburn, Georgia
Reviewed 19 December 2016

My feeling is that this property once once the "belle-of-the-ball" but that time was years ago. Most of the public area (lounge, restaurant) were nicely decorated and attractive. However, the room was someone dated and needed some minor repairs - nothing extensive or glaring, just in need of renovation. The price was good, so you make some allowances. Staff were...

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Helpful?
2Thank John L
IHGService, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review

Dear John L, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. It is nice to note that you have acknowledged our friendly and helpful staff, and the room prices at par. However, it is regrettable that the...

Reviewed 18 December 2016 via mobile

My sister and I booked the last room here thru hotels.com. We walked into a gorgeous lobby full on decorated for the holidays. When we checked in, they offered to upgrade us to a villa free. This villa was the cutest cabin with a living room, front porch, kitchen, sauna, jacuzzi tub, 2 bedrooms, fireplace and on a very pretty...

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Thank I3049WXlisab
Winder, Georgia
Reviewed 15 December 2016

The initial problem with this resort is actually locating it. If you are driving in from a certain direction, you are literally routed through a Fresh Market parking lot to reach a rather scary "on-ramp" to access the resort drive. To be fair, their are signs, but you are at a loss for the direction when you reach the shopping...

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Helpful?
1Thank Marytravelsabout
IHGService, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review

Dear Marytravelsabout, Thank you for choosing to stay at the hotel and for posting your feedback online. I'm pleased to note that you liked the room features. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable and adequate accommodations. It sounds like you had been...

Lafayette, Louisiana
Reviewed 14 December 2016

Stayed at this location for a conference in early December. The hotel is under renovations, which is a little bothersome, but we managed just fine. After the renovations, I am sure it will be very nice. WE had a great rate for our two day stay, The restaurant was not busy, but very good. The workout facility is outside the...

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Helpful?
Thank JAreg2013

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Escape to the Crowne Plaza Resort Asheville, a sanctuary of elegance and a welcome retreat from the busy world. Nestled against the majestic backdrop of the Blue Ridge Mountains on 125 acres, this year-round resort provides all the comforts for the leisure and business traveler alike. ... more   less 

Additional Information about Crowne Plaza Resort Asheville

Address: 1 Resort Dr, Asheville, NC 28806-3815 (Formerly Holiday Inn Sunspree Resort)
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: £81 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Resort Asheville 3.5*
Number of rooms: 274
Reservation Options:
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Also Known As:
Crowne Plaza Resort Asheville Hotel Asheville
Crowne Plaza Asheville
Crowne Plaza Hotel Asheville
Hotel Style:
#7 Spa Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Resort Asheville staff and other travellers.
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Questions? Get answers from Crowne Plaza Resort Asheville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if renovations are complete before you make your reservation.”
 of 5 bubbles kevinjahearn, 8 Dec 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles J_Shawn, 8 Dec 2016 | Read review
“Stay somewhere else”
 of 5 bubbles ncstateva, 29 Nov 2016 | Read review
“None of the rooms seem to have any great views.”
 of 5 bubbles lchjr, 21 Nov 2016 | Read review
“Make sure you ask for a updated room.”
 of 5 bubbles MayberryTourism, 14 Nov 2016 | Read review
5 of 5