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Hilton Boston Back Bay

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Traveller (541)
Room & Suite (339)
Dining (30)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Hilton Boston Back Bay is an up-scale hotel in downtown Boston, across the street from the Hynes Convention Center in the neighborhood of Back Bay. This Boston hotel's downtown location is within walking distance to Fenway Park, world-class shopping and dining on Newbury Street and four miles from Boston Logan International Airport. This Boston hotel features 390 guest rooms, and indoor pool and whirlpool, fitness center and over 15,000 sq.ft. of flexible event space.
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Property amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Paid Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Centrally Located
Bay View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
149Restaurantswithin 0.3 miles
41Attractionswithin 0.3 miles
Neighbourhood
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
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3,262Reviews
773Photos
39Q+A
100Room tips
Traveller rating
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Popular mentions
The hotel was fine, the corner room was bigger than normal hotel rooms. Employees were very friendly and helpful. But there were some issues. One of the reasons we booked this hotel was the pool. When we got there there was a sign stating that due to the cold temperatures the
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Hotel's Favourite
This hotel wowed is from the start. The service was exceptional. We where greeted by two doormen and then by a bellhop who immediately took our bags and offered us a glass of water. The check in process was smooth and we where given a nice room with a stunning view of the Back
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Response from Doug K, General Manager at Hilton Boston Back Bay
Responded 7 Dec 2018
Thank you so much for your comments. We at Hilton Boston Back Bay pride ourselves with superior service and we appreciate the feedback of our valued guests. All comments are shared with the departments affected by the responses received. I am sure the team will be excited to hear how they have succeeded in making your stay a memorable one. The next time you visit Boston, please contact me and I will make sure to welcome you back with the same great service you are accustomed to. Thank you for your feedback and best wishes to you.
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No difference between this and a 3 star Hilton Garden Inn I'd stay for work... but worse! Four star room service all served in plastic containers with plastic utensils. While this of course made the food soggy, it was incredibly depressing to see this giant step backwards
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Had a great stay! Ben Walsh was amazing and led a great team at the front desk! Any thing I needed they were on top of!! Love being a Hilton Honors Member! I came here for business so LOVED the location. Right across the street from an amazing mall and all the fab shops and
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Traveling for business this time, I registered at this hotel since the conference was located in that hotel. The Hilton back bay is convenient to many shopping areas, great restaurants and easily accessible from highways once in Boston. The staff were very professional and
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Review collected in partnership with Hilton Hotels & Resorts
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Professional photo exclusively commissioned by TripAdvisorHilton Boston Back Bay
The Standard Room at the Hilton Boston Back Bay
Professional photo exclusively commissioned by TripAdvisorHilton Boston Back Bay
The Standard King at the Hilton Boston Back Bay
Professional photo exclusively commissioned by TripAdvisorHilton Boston Back Bay
The Standard Double at the Hilton Boston Back Bay
Professional photo exclusively commissioned by TripAdvisorHilton Boston Back Bay
The Corner King at the Hilton Boston Back Bay
Professional photo exclusively commissioned by TripAdvisorHilton Boston Back Bay
The Standard Room at the Hilton Boston Back Bay
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12345668
Libby is small; otherwise I would disagree that it is a boutique hotel. Most boutique hotels have very small, cozy rooms and only a handful; This property has full-size rooms and is a high-rise. Very nice property. But if you are looking for a true boutique experience this property does not fit the description.
0 votes
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I did see someone picking up a ups package at the front desk when we were there. I would definitely call the hotel to see if/how they did it, and get the exact mailing address if they do offer this service to patrons.
1 vote
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If the room you reserved is not available. They store your luggage and ask you to come back after a stroll in the mall, etc., or have a drink on the premises. This only happens if you ask for a specific room on a specific floor! They are very good about it. If you alert them about your early check in, they will have your room ready for you unless the person staying in the room has asked for a late check-out. I have been using this hotel since 2000...no problems..We always enjoyed our stay in this hotel and feel at home..
2 votes
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Call the hotel. However my son traveled extensively before age 21 and did not have issues.
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1234568
"king with panoramic view was very nice"
"Ask for a room with a view!"
"Ask for a room with a view of the Charles River"
"Our room was on 14th floor - good view over the city."
"Ask for a view north otward Charles River"
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PRICE RANGE
US$166 - US$561 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton boston back bay hotel bostonhilton hotel bostonboston hilton
LOCATION
United StatesMassachusettsBostonSymphonyBack Bay
NUMBER OF ROOMS
385
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