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The Westin Boston Waterfront

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#38 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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2,444 Reviews from our TripAdvisor Community

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Showing 2,298: English reviews
Reviewed 2 days ago NEWvia mobile

I stopped at the Westin for a conference with work. It was a pre-booked group booking as part of the conference. The rooms are a good size and have plenty of nice amenities including an iron/ironing board, fridge, coffee machine and big TV. There is a good space to work, quick reliable wifi and plenty of room to spread out....

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Helpful?
Thank Somouk
Indianapolis, Indiana
Reviewed 3 days ago NEW

The staff was absolutely wonderful here. I'm SPG Gold and my room wasn't ready at 6pm, but the staff bent over backwards to grab me a drink or help me with my bags. I didn't get a high room, so I caught a lot of traffic and airport noise, and the views weren't lovely. The room was functional and the...

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1Thank azcbw
Emirate of Dubai, United Arab Emirates
Reviewed 4 days ago NEWvia mobile

The hotel itself is nice, new facilities, very busy whatever the time of the day or night it is! Perhaps because the convention center is just beside the hotel and people choose this hotel for that. Internet is complimentary which is good. It is about 5-10mins away from the nearest mall by taxi, depending on the traffic. The Concierge lady...

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Helpful?
Thank marilh3n
Reviewed 1 week ago via mobile

Everything in place.Good,spacious rooms,good gym and nice indoor pool.Free wifi,nice breakfast buffet.City centre 15walk away,convention centre just next to hotel.Staff helpfull and friendly.Maybe lack of restaurants and shops around but again very close to the city centre.Let it be your choice for stay in Boston.

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Helpful?
Thank Simeunovic A
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share a review of your stay at The Westin Boston Waterfront. I'm happy to hear that you found our location to be convenient and that you enjoyed some of the amenities we offer right on-property. I hope to welcome you back soon. Our Concierge team would be happy to recommend some of their...

Roanoke, Virginia
Reviewed 1 week ago

We were in Cambridge for an event, and thought we'd squeeze in a Bruins game as well that night. We couldn't find anything reasonable for a family of 4 in the Cambridge area that was also near a T stop. We wanted to check in, park our car, then take the subway to the game and back. This hotel worked...

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Helpful?
Thank youvegot2bkidding
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for sharing a review of your stay. I'm very happy to hear that you found our parking accommodations and location to be convenient for your night in Boston. While I'm glad that you enjoyed your stay overall, I'm disappointed to hear about the issues you experienced at check-in and check-out. I'll be sure to share your comments with...

Lincoln, New Hampshire, United States
Reviewed 2 weeks ago

Arranged a recent conference visit at Westin Waterfront for myself and three colleagues. I had to make a last minute adjustment on dates. Property was sold out, but the hotel went above and beyond to save the day for our three rooms. All happened via email and was fixed in a day. Only adjustment we had to make was checking...

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Helpful?
Thank Mike S
Cambridge, Massachusetts
Reviewed 2 weeks ago

My husband and I stayed here for one night and wish we could have extended our stay by many nights. The staff were very helpful, friendly, and attentive to our SPG membership. This is a beautiful property and the views of the city from the rooms are amazing. Additionally, the lobby and rooms are very clean and modern. I hope...

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Helpful?
Thank Heidi M
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share your experience at The Westin Boston Waterfront. I'm delighted to hear that you enjoyed your stay and felt well taken care of by our associates. I hope we have the opportunity to welcome you back the next time you visit Boston.

Ossining, New York
Reviewed 2 weeks ago

Terrific experience from the moment we arrived. Incredibly helpful staff, beautiful hotel. Great room-very clean, excellent view. Great service at the front desk and from the concierge. Highly recommend staying here.

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Helpful?
Thank billruns331
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your comments. I'm happy to hear that you enjoyed your stay and hope we have the opportunity to welcome you back soon.

Anchorage, Alaska
Reviewed 2 weeks ago via mobile

The survey the Westin sent me didn't address any of the comments I wanted to make. I really liked staying so near the conference, not needing to leave the building. That was very convenient. I was surprised that a lightbulb wasn't changed during our stay, that the number of towels did not match up with the number of people in...

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Helpful?
Thank mw13
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share your experience at The Westin Boston Waterfront. I'm happy to hear that you enjoyed your stay and found our location convenient for attending your conference. I'm sorry about the difficulties you encountered in your guestroom. I will pass your comments along to our Engineering and Housekeeping departments to ensure that we take...

Great Neck, New York, United States
Reviewed 2 weeks ago

During a recent conference, my colleagues and I ate 3 times at Sauciety, the restaurant in the lobby of the Westin Boston Waterfront. We were lucky enough to have MARIAN DOBREV as our server, who was warm, professional, caring, and patient. When one of our colleagues explained her gluten allergy, Marian brought the chef over to our table to talk...

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Helpful?
Thank LoriLdR
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your review. Our associates take pride in providing excellent customer service to all of our guests, so I'm delighted that Marian went the extra step to make you and your colleagues feel well taken care of at Sauciety. I'm looking forward to sharing your comments with our restaurant team- Marian will be thrilled to know that he...

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Staying in Seaport District / South Boston Waterfront

Neighbourhood Profile
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and more popular, for good reason. Not surprisingly, the seaport district of South Boston is located beautifully along the water. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. The Institute of Contemporary Art is located in this area in a contemporary building with an absolutely stunning deck overlooking the water. In the summer time there are Friday music concerts on the deck of the museum. Nearby, there are many green spaces to enjoy.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
M.J. O'Connor's Irish Pub
M.J. O'Connor's Irish Pub
Cuisines: American, Irish, Bar, Pub, Soups
Sauciety
Sauciety
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 

Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Region: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Price Range: £120 - £391 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#24 Family Hotel in Boston
#28 Business Hotel in Boston
#29 Luxury Hotel in Boston
#31 Green Hotel in Boston
#37 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Boston Waterfront staff and other travellers.
34 questions
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Questions? Get answers from The Westin Boston Waterfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Speak with the hotel and let them know your needs”
 of 5 bubbles 206MikeS, 22 Nov 2016 | Read review
“Higher floors get best view”
 of 5 bubbles 932katherineh, 12 Nov 2016 | Read review
“Ask for an upper floor to be able to see the city lit up at night”
 of 5 bubbles M64NGbarryb, 1 Nov 2016 | Read review
“all rooms seemed newly renovated - no real bad choices”
 of 5 bubbles LMSP2016, 1 Nov 2016 | Read review
“Room 1353 has wallpaper peeling from a corner, but the location is good and has a water view.”
 of 5 bubbles lindad633, 31 Oct 2016 | Read review
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