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The Westin Boston Waterfront

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#38 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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The Westin Boston Waterfront
The Westin Boston Waterfront
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2,519 Reviews from our TripAdvisor Community

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Showing 2,369: English reviews
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Grantham, New Hampshire
Reviewed yesterday NEW

The hotel is very convenient, staff is very professional and helpful but the King Bedroom accommodations need extreme improvement. Our room accommodation was horrible. No sleep for two nights. The bathroom is very small, toilet seat needed repair, the tub/shower area would not drain (4 inches of water accumulated when taking a shower), the night stand light did not work...

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Helpful?
Thank ANNSWER
Great Neck, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 6 January 2017

I check in to Western waterfront hotel in downtown, Boston, ma on Sat Dec 24,2016 to Mon Dec 26, 2016 2nigts@2 days there the front desk was good the room was good I got king-size bed on high floor on 16th good one problem in the room something room make noise when watch TV that weekend on sun night and...

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Helpful?
Thank Chuck D
About Hotel's Favourite Review
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to review your stay. I'm happy you found your guestroom to be comfortable, and that you were able to take advantage of some of our on-property amenities. I'm sorry to hear about the noisy refrigerator in your guestroom, but I'm glad that our Front Desk and Engineering departments were able to assist you. I...

Franklin, Tennessee
Reviewed 2 days ago NEW

This is your typical hotel. CLose your eyes and you wouldn't know if it was any different than other chains. The Starbucks in the lobby is nice alogn with the gym. The rooms were a little small but overall fair place.

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Helpful?
Thank Anthony C
Toronto, Canada
Reviewed 6 days ago NEW

The communication (emails) with the hotel is great, always a prompt and kind reply. We were very tired after a 7 hour drive and waited over 15 minutes for check-in. Lots of people and only 2 counters open. When it was our turn, service was perfect. Room was nice but nothing special. As expected clean, quiet heat/ac, good shower pressure,...

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Helpful?
Thank Karamelle25Quebec
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for sharing a review of your stay at The Westin Boston Waterfront. I’m happy to hear that you found your guestroom comfortable, but I must say that I’m surprised and disappointed to hear about your interaction with one of our room attendants. Our associates strive to provide the highest level of customer service to all of our guests...

Reviewed 6 days ago NEW

I intended to stay at the Hilton but whenI arrived the Hilton sold my room!!! So I was left with our a room 4 am. The Westin was able to accommodate me and their service was superb. Room had an amazing view and the breakfast buffet was good.

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Thank Erika P
Dayton, Ohio
Reviewed 6 days ago NEW

I stayed at the Westin for when I ran the 2017 Boston Marathon. It was a truly great experience. There was a shuttle the morning of the race to take me to the bus pickup location. This was very convenient and lessened race day stress. Additionally, there's a Starbucks in the lobby, which is open early enough in the morning...

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Thank meldieb75
Reviewed 1 week ago NEW

The Westin hotel is very nice and exciting to stay in, it's huge and you can stay there for many nights without getting tired of it. It's in the center of Boston, so you're around everything, walking wise. Very expensive hotel, rooms, and food. Only flaw.

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Thank Angis K
Ada
Reviewed 1 week ago NEWvia mobile

Spent a week here for a conference. Very convenient location next to convention center connected to hotel. Beautiful facility. Clean and comfortable rooms. Food and bar options available. Would stay here again.

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Thank Jimmy T
Mahtomedi, Minnesota
Reviewed 1 week ago via mobile

This is a nice location if having a conference at the attached conference center! It is very, very convenient and walking to the many great restaurants in the North End is easily doable! Our first room was next to a boisterous group of women. When they checked in around 1 am they were very loud! At 2 am they were...

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Helpful?
Thank Chiefyn1
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share a review of your stay. I’m happy to hear that you found our Seaport District location to be convenient for experiencing Boston’s waterfront and the nearby North End. I appreciate the importance of a getting a good night's sleep, especially after an energizing day of exploring the City, so I apologize for...

Franschhoek, South Africa
Reviewed 1 week ago

We only had 1 day in Boston - 2 nights at the hotel. I booked our tours online and went down to print off tickets and get help with transport. Harkeem Steed couldn't have been more helpful; not only did he take us to the business centre to print off the tickets he paid for our taxi from Fenway Park...

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Helpful?
Thank Sifsaf

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Staying in Seaport District / South Boston Waterfront

Neighbourhood Profile
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and more popular, for good reason. Not surprisingly, the seaport district of South Boston is located beautifully along the water. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. The Institute of Contemporary Art is located in this area in a contemporary building with an absolutely stunning deck overlooking the water. In the summer time there are Friday music concerts on the deck of the museum. Nearby, there are many green spaces to enjoy.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Boston Waterfront staff and other travellers.
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Questions? Get answers from The Westin Boston Waterfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a higher level, corner room that is sunny and overlooks the water. Check out the room before you unpack your luggage.”
ANNSWER, 25 Apr 2017 | Read review
“16th floor views are fantastic”
Sifsaf, 16 Apr 2017 | Read review
“All rooms were quiet”
jaym326, 30 Mar 2017 | Read review
“Rooms on the higher floors has more privacy”
kiddf2017, 24 Mar 2017 | Read review
“Gokdroom to excellent”
chuckdeutsch12, 9 Mar 2017 | Read review
5 of 5