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Hilton Boston Downtown / Faneuil Hall

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#57 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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Hilton Boston Downtown \/ Faneuil Hall
Hilton Boston Downtown / Faneuil Hall
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1,659 Reviews from our TripAdvisor Community

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Showing 1,558: English reviews
Las Vegas, Nevada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 days ago NEW

The doormen and bellman are the only good thing about this hotel. RUDE management, no hot water in room. I asked for a kettle to boil some water to take a bath and was given a 500ml jug of hot water. Engineer came to my room about 10pm to fix and ended up filling the tub with hot water from... More 

Helpful?
Thank bighearted
Dundee, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 days ago NEW

I'm torn about this Hilton. Apart from the receptionist who checked us in (she seemed quite off about something and didn't even attempt to smile and greet us) all were very friendly and helpful and helped with many things including giving me some band aids for a sore toe. Concierge helped with many things including booking a restaurant for us... More 

Helpful?
1 Thank Helen C
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Average room a little shabby with a chunk out of the bathroom door and dirty marks on carpet. I have stayed in better. Staff were very nice which compensated somewhat. Pity that the consumables were not re-stocked every day and the bed linen was not changed every 3 days as advertised

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank dianemargaretm
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear dianemargaretm, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure that every guest feels cared for, valued and respected. We apologize for the condition of your guestroom and we will certainly bring this to the attention of our housekeeping team, as this is very unlike our team... More 

Mukilteo, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Very nice and clean hotel located close to Quincy Market and other historical sites....an easy walk to everything on the Freedom Trail....very clean and well kept....great hotel staff...overall a very nice hotel.....we'll definitely be back!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank MikenTien
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear MikenTien, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for giving us a wonderful five-star review! We are thrilled that you enjoyed the nearby downtown attractions as we are centrally located to many Boston favorites. We are so happy that our hotel was perfect for you and we can't wait to have you back again on... More 

Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

We arrived an hour early and were not able to check in. Not a big deal. In most other hotels, once the room is ready, they bring the luggage to your room. Not here. In fact, it took over an hour and one trip to the concierge after checking in before our luggage made it's way to our room. We... More 

Helpful?
Thank Bai_Xing_Xing
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Bai_Xing_Xing, We appreciate the review of your recent experience at our hotel and we thank you for taking the time to share your feedback. We are truly sorry that you had a disappointing experience with us and we will certainly address these issues with our team. We do apologize for the situation with your luggage as this is very... More 

Denver, United States
1 review
Reviewed 1 week ago

Hotel was very clean. Everyone was very helpful and friendly. It is in walking distance of all the major attraction in Downtown Boston. Fitness room is awesome and business center has everything you need. My family had a very pleasant stay.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 745maryy
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear 745maryy, Thank you for staying with us at the Hilton Boston Downtown/ Faneuil Hall and for giving us a great five-star review! We are so happy to hear that you enjoyed our downtown location, our amenities, and our helpful team members. We hope to have you back on your next stay in the city! Sincerely, Kerry Pierce kpierce@hiltonbostondowntown.com More 

Mansfield, Ohio
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

The hotel itself was a perfect location for access to everything. Staff was professional and courteous. Our only complaint is no fault of the hotel's at all. We were in the 4th floor corner of Batterymarch/Franklin. When the bar down the street let out the patrons were very loud over the weekend. Again no fault of the hotel.

Helpful?
Thank Mary H
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Mary H, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for commenting on your stay with us. We are happy to hear that you enjoyed your stay and we appreciate the compliments to our team. We do apologize for the issues that you experienced with noise. We will look into this to see if there's anything... More 

Poland, Maine
Level Contributor
77 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 week ago

We were able to check in at 10 am instead of walking around the city with our luggage. The room was spotless and a nice size. The king size bed was so comfortable, as were the many pillows on the bed. The shower was huge and beautiful. Staff were really kind and attentive. The location was perfect for walking to... More 

Helpful?
Thank Jodi B
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Jodi B, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for giving us a wonderful five-star review! We are thrilled that you took advantage of the nearby downtown attractions and were able to experience some of the Boston favorites in the immediate area. We are also happy to hear that you enjoyed your guestroom and your... More 

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

A good hotel in a good area in Boston. Peace and quite area. Rooms are small as usual in the US, but beds are good with the normal Hilton standard. Great breakfast with great service. Service minded staff.

Helpful?
Thank OveBove
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear OveBove, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for commenting on your stay with us. We are happy to hear that you enjoyed your stay and we appreciate the compliments to our team. We hope to welcome you back on your next trip to Boston! Sincerely, Kerry Pierce kpierce@hiltonbostondowntown.com More 

Boston, United States
1 review
Reviewed 1 week ago

Very nice hotel and is located right downtown. You can walk to everything. Staff is awesome. Barry and Jolene, the concierge, were wonderful to work with. They went above and beyond to help us get tickets and other things to do in the city. I would definitely stay here again.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank evelynk804
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear evelynk804, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for taking the time to comment on your stay with us. We are thrilled that our team members were so helpful with suggestions for the city and we will certainly pass along your compliments to our concierge team. It's great to hear that you enjoyed the nearby... More 

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Staying in Downtown

Neighbourhood Profile
Downtown
The largest area of the city, Downtown is rich with historical and iconic sites in Boston. Stroll through one of Boston’s most famous green spaces, the Boston Public Gardens, check out and make way for duckling statues, picnic under a beautiful tree overlooking the pond, and walk over the iconic footbridge where, during summer time, you will catch a swan boat toting children and eager tourists through the pond. Have your camera ready to capture its peaceful beauty in the middle of a bustling city. Continue on through the Gardens and take in some open green space at the Boston Common, where you can spend time throwing a frisbee, sitting on a park bench, or, in the winter time, skating on the frog pond. Head north from the end of the Common to see the golden dome of the State House, and travel through government center to Quincy Market and Faneuil Hall, both a historic and popular destination worth a quick visit for a first time to Boston. Head to Long Wharf to visit the Aquarium, or catch a boat to Charlestown or even Cape Cod.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the Hilton Boston Downtown/Faneuil Hall hotel is the ideal blend of historic charm and modern flair. The hotel is centrally located downtown just two blocks from the Harbor and near many attractions, dining and shopping options. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features a full-service restaurant serving subtly sophisticated regional cuisine, and a comfortable bar and lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. Ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one. ... more   less 

Additional Information about Hilton Boston Downtown / Faneuil Hall

Address: 89 Broad Street, Boston, MA 02110
Region: United States > Massachusetts > Boston > Downtown
Price Range: £110 - £321 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Boston Downtown / Faneuil Hall 4*
Number of rooms: 403
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Priceline, Cheap Tickets, Expedia, Odigeo, Travelocity and Jetsetter so you can book your Hilton Boston Downtown / Faneuil Hall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Boston Downtown / Financial District Hotel Boston
Hilton Hotel Boston
Hilton Boston Financial District
Hotel Style:
#35 Green Hotel in Boston
#37 Family Hotel in Boston
#38 Luxury Hotel in Boston
#48 Romantic Hotel in Boston
#52 Business Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Boston Downtown / Faneuil Hall staff and other travellers.
23 questions
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Questions? Get answers from Hilton Boston Downtown / Faneuil Hall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to Omni or Millennium”
 of 5 bubbles bighearted, 2 Dec 2016 | Read review
“High floor away from noise.”
 of 5 bubbles helencH8431OZ, 1 Dec 2016 | Read review
“Corner room”
 of 5 bubbles nononesense, 23 Nov 2016 | Read review
“Rooms facing the east”
 of 5 bubbles PriyankaALNN, 22 Nov 2016 | Read review
“get a higher floor, not close to air conditioners”
 of 5 bubbles Work_Travel_13, 20 Nov 2016 | Read review
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