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Marriott Vacation Club Pulse at Custom House, Boston

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#1 of 83 Hotels in Boston
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Marriott Vacation Club Pulse at Custom House, Boston
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793 Reviews from our TripAdvisor Community

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There are newer reviews for Marriott Vacation Club Pulse at Custom House, Boston
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Showing 773: English reviews
Birmingham, Alabama
Reviewed 10 September 2014

We were fortunate enough to secure reservations at the Custom House for our 25th wedding anniversary. From the moment we walked in the door we were treated like royalty. We have never stayed at this Marriott property before but we will definitely be back! When we checked in Barbara made sure our preferences for a high floor room with a...

Thank Cathy M
Reviewed 10 September 2014 via mobile

Top marks all round. World class hotel. Amazing views from observation deck. Really not much to say except everything is spot on. Really looked after us. Really liked the friendliness of the Manager on the day of our checkout. Also great fun in the games room killing time. Had some laughs around the pool table. Well done guys Thank you

Thank Robert C
vestal, ny
Reviewed 5 September 2014

We come here early fall each year for our anniversary. Miki at the front desk was warm, friendly and professional upon our arrival this visit. Our rooms were fresh, clean and on the floor we requested. There is not one negative comment we can make about the Custom House, from the doorman to the sweet cleaning staff. We would not...

Thank ValentineLungYen
Kansas City, Missouri
Reviewed 3 September 2014

My wife and I came here for our 45th wedding anniversary and it was just what we wanted. We requested a room with a harbor view and we had one in room 1003. The rooms are suites with a fridge and microwave. There is some street noise but that is typical in a big city hotel. Cannot say enough about...

1Thank NebraskaFan71
Key Biscayne, Florida
Reviewed 2 September 2014 via mobile

Great place to stay when traveling with family. Rooms have microwave, small fridge, plates, utensils etc. sitting area. Everything is very clean. Staff is very nice. This hotel made out traveling experience very comfortable since we were traveling with a baby.

Thank VMLP
Newport Beach, California
Reviewed 29 August 2014

We just got back from our stay at Marriott's Custom House and it was great. The location can't be beat and the staff was so accomodating and nice. We stayed 2 nights in a 1 bedroom suite and it was very nice-spacious and clean with stocked amenities. It was nice having a separate bedroom and a free laundry room. Walking...

Thank carrie m
Tampa, Florida
Reviewed 27 August 2014

I booked this place base don the reviews. I was surprised by the amazing location (near Faneuil Hall), the size of the unit (spacious) and the beautiful views of the harbor. The staff were friendly and the room was clean. I would definitely stay here again.

1Thank emotionalbutterfly
Toronto, Canada
Reviewed 22 August 2014

Great location. However very poor front desk employees and very poor front desk manager. We were not treated well as loyal Marriott guests. Very confrontational to me and my family. I was shocked. Do yourself a favor and book elsewhere. Trust me don't stay here.

4Thank Canuck7772014
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for your TripAdvisor review of Marriott's Custom House. We are sorry to hear about the service you received at the front desk and would like to learn more about your experience. At your earliest convenience, please email us at customer.care@vacationclub.com with your preferred method of contact and include your TripAdvisor Username. As an alternative, you may reach us...

Peabody, Massachusetts
Reviewed 20 August 2014

This Marriott property is one of my favorites in Boston, the beautiful craftsmanship and history of the building is breathtaking. You will be relieved to find that even though the building is dated, the rooms are very well kept, clean, and comfortable. The staff is very helpful and embraces the reason why I refuse to stay anywhere but Marriott.

1Thank Peggy J
Walnut Creek, CA
Reviewed 18 August 2014

Concierge and desk staff were knowledgeable, courteous, helpful and warm. Our room had a door between our room and the living room, so our kids could sleep on the fold out couch separately from us. They did not find the couch comfortable, so I thought about rating this very good instead of excellent, but it was such an amazing find....

1Thank DebbieZumba

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04/06/2017 05/06/2017
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Staying in Downtown

Neighbourhood Profile
The largest area of the city, Downtown is rich with historical and iconic sites in Boston. Stroll through one of Boston’s most famous green spaces, the Boston Public Gardens, check out and make way for duckling statues, picnic under a beautiful tree overlooking the pond, and walk over the iconic footbridge where, during summer time, you will catch a swan boat toting children and eager tourists through the pond. Have your camera ready to capture its peaceful beauty in the middle of a bustling city. Continue on through the Gardens and take in some open green space at the Boston Common, where you can spend time throwing a frisbee, sitting on a park bench, or, in the winter time, skating on the frog pond. Head north from the end of the Common to see the golden dome of the State House, and travel through government center to Quincy Market and Faneuil Hall, both a historic and popular destination worth a quick visit for a first time to Boston. Head to Long Wharf to visit the Aquarium, or catch a boat to Charlestown or even Cape Cod.
Explore this neighbourhood


  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Marriott's Custom House is located in the heart of historic downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with king sized beds with sofa beds. The resort offers modern day amenities, such as Free Wi-Fi internet access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more   less 

Additional Information about Marriott Vacation Club Pulse at Custom House, Boston

Address: 3 McKinley Square, Boston, MA 02109-2609
Region: United States > Massachusetts > Boston > Downtown
Price Range: £288 - £537 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott Vacation Club Pulse at Custom House, Boston 3.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott
Hotel Style:
#9 Family Hotel in Boston
#10 Romantic Hotel in Boston
#27 Business Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Marriott Vacation Club Pulse at Custom House, Boston staff and other travellers.
25 questions
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Questions? Get answers from Marriott Vacation Club Pulse at Custom House, Boston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get up as high as you can for great views”
bluto011, 15 May 2017 | Read review
“Request a high floor”
HomeatlastinFlorida, 13 May 2017 | Read review
“the higher the room the better the view!”
jillerjo, 5 May 2017 | Read review
“I am sure the higher rooms have better views, but everyone can walk to the observation deck for a fabulous view of the city!”
HaveKidsDoTravel, 27 Apr 2017 | Read review
“9th floor is the max height you should request. As the floors get higher the rooms get more narrow!”
DianeB784, 3 Apr 2017 | Read review
5 of 5
US$475* /night
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