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At check in, Leon Williams greeted us warmly and had an upbeat attitude, even at 11:00 pm. He was very friendly, helpful and even gave us an extra water upon our request. Thank you Leon for starting our trip off right!
As I waited to check out at the front desk, I witnessed a very difficult guest berate Terese. She politely tried to explain the facility fee charge and attempted to call for supervisor support. Despite her repeated and polite request, the difficult guest would not...More
4 Thank Sea50jp
Response from Alyssa T, General Manager at The Westin San DiegoResponded 30 January 2018
Mr. Sea50jp, I want to personally thank you for recognizing Terese for this encounter. Too often the Front Desk staff in many hotels endure guests like this and never get any validation or recognition for their professionalism in handling this guests. Your Trip Advisor review...More
Excellent location for a short trip in San Diego! nice rooms, with very clean and well maintained facilities! Business center perfect for printing you Boarding pass or any kind of tickets! very close to Pet-co field if you like baseball and to Gaslamp quarter and...More
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I left my car with valet to be parked in the hotel garage for $50 per night ... Only to find out that the valet parks the hotel cars across the street in the public parking garage if they're full. I paid the extra money...More
This was our first trip to San Diego and what a wonderful stay it was! Checked in by Daisy, who was incredibly professional and friendly. Two days later she remembered our name and room number (and NOT because we were one of "those" guests)! Concierge...More
Thank Joyce A
Response from Alyssa T, General Manager at The Westin San DiegoResponded 1 week ago
Thank you for the fantastic 5 star review Joyce A! I am so happy you enjoyed your entire experience. Cole and Daisy will both be very happy to see they made an impact and I appreciate your taking the time to recognize their efforts. I...More