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Extended Stay America - San Diego - Fashion Valley

167 reviews
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Traveller (32)
Room & Suite (19)
Dining (1)
Overview
  • Excellent28%
  • Very good14%
  • Average9%
  • Poor16%
  • Terrible33%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair access
Self-Serve Laundry
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (167)Write a Review
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1 - 5 of 163 reviews
Reviewed 2 weeks ago

Safe, quiet, clean.Staff was always friendly and helpful. The office staff even showed me how to use my laptop and send / receive faxes and documents from the office. Our dog was welcomed and very comfortable here. We hope she will be as happy at...More

Thank mark e
Response from 00esa, Manager at Extended Stay America - San Diego - Fashion ValleyResponded 2 weeks ago

Thank you for being our guest at Extended Stay America and for bringing along your furry friend!. It’s good to know you both were comfortable here and were impressed with the attentive service provided by our staff. We work hard to provide high levels of...More

Hotel's Favourite
Reviewed 23 May 2017 via mobile

When I arrived at this hotel I was stressed and not in the best mood. Taylor was working the front desk and she greeted me with a smile and outstanding customer service. She turned my bad mood into a great mood. She was very accommodating...More

Thank Jordan E
Response from 00esa, General Manager at Extended Stay America - San Diego - Fashion ValleyResponded 25 May 2017

Jordan, thank you for sharing a wonderful review of your visit to Extended Stay America - San Diego - Fashion Valley. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know...More

Reviewed 17 January 2018

The staff at Extended Stay Fashion Valley really goes out of their way to make you feel comfortable and welcomed. Everything is convenient . Brianna at the front desk is a breath of fresh air anytime of day that you speak to her and she...More

Thank James C
Response from 00esa, Manager at Extended Stay America - San Diego - Fashion ValleyResponded 18 January 2018

James, thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. We...More

Reviewed 7 January 2018

Worst stay. Room had insects in tub, greasy blobs in kitchen sink, side and top of refrigerator was filthy. Toilet paper roll looked as if someone had just used it before we checked in. It was dangling with a corner torn. No garbage can in...More

Review collected in partnership with Extended Stay
Thank John M
Response from 00esa, Manager at Extended Stay America - San Diego - Fashion ValleyResponded 8 January 2018

John, please accept our apologies for the experience you shared your feedback. It was disappointed to see that you felt your accommodations were not clean. Your feedback is been shared with our Housekeeping team to ensure this does not occur in the future. Also being...More

Reviewed 27 November 2017

Thanksgiving night just wanted to relax and the smell of the outside should have been a sign. Felt like I was in a giant ashtray. Got to the room...smelled worse. Dirty floors, moldy bathroom stained sheets gross grimy kitchenette. Not a single kitchen item. Too...More

Thank Ellen B
Response from 00esa, Manager at Extended Stay America - San Diego - Fashion ValleyResponded 28 November 2017

Ellen, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$94 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$94 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (32)
Room & Suite (19)
Dining (1)
Questions & Answers
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Room Tips
"Stay somewhere else"
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"I've stayed here many, many times over the years and all the rooms seem fine."
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"The new manager Larry is great, I see him doing all kinds of work around here that most managers wouldn't..."
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"None that I am aware of"
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