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Best Western Plus Hacienda Hotel Old Town

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Traveller (537)
Room & Suite (204)
Dining (50)
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Overview
  • Excellent44%
  • Very good34%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“tequila factory”(139 reviews)
“whaley house”(25 reviews)
“plaza level”(23 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
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Offers from Best Western Plus Hacienda Hotel Old Town
Special Offer: BWR Bonus Offer
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,147)
There are newer reviews for Best Western Plus Hacienda Hotel Old Town
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2,033 results
Traveller rating
882
692
263
125
71
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LanguageEnglish
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Travelers talk about these amenities: Free Wifi, Parking, Restaurant, Bar/Lounge, Room Service
882
692
263
125
71
Show reviews that mention
All reviewstequila factorywhaley houseplaza levelspanish stylemexican fooddifferent buildingswithin walking distanceon site restaurantbeautiful hotelrestaurants and shopsparking garagesitting areatrolley stationfree breakfastrooms are largebit datedper night
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21 - 25 of 2,033 reviews
Reviewed 4 weeks ago

A nice, less expensive place to stay. Located right in Old Town makes a great location and easy freeway access. Room was very nice and clean - no issues. The double queen room also has a fold out sofa.More

Thank DELAINE333
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 4 weeks ago

Greetings, and thank you for the glowing review! Indeed - our location is exceptionally convenient to everything San Diego being just off the I-5 and I-8! Sounds like your stay was all you hoped for an excellent value. We look forward to welcoming you back...More

Reviewed 4 weeks ago

We stayed here 3 nights with our 3 children. While the room was nice, the decor IS a bit dated. The grounds are clean and our room was always clean. It was very nice to stay right in "Old Town" steps away from the shops...More

Thank Vanessa L
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 4 weeks ago

Spring greetings! Thank for choosing our Best Western for your family’s home away from home in San Diego for three days. We’re happy that your impressions were mostly positive. If you book directly on our hotel’s website we do offer breakfast options. Sometime to keep...More

Reviewed 4 weeks ago

The staf was very accomodating. The location is perfect when traveling to San Diego. Parking is never an issue. Ive been staying here since 2009 and havent had a bad expierence. They have however recently switched to a non smoking policy.

Review collected in partnership with Best Western
Thank X6635TXsteven
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 4 weeks ago

Thanks! We appreciate your loyalty to our Best Western. Please know that I am available if there is ever anything you need. Looking forward to next time! Regards, Ryan Aguinaldo General Manager

Reviewed 4 weeks ago

I've rated this hotel "average," although--particularly given that one of us is 88 years old--our experience was decidedly unsatisfactory. Let's get to the few positives first. Access to the airport is convenient, and the airport shuttle worked as advertised. And when it wasn't available after...More

Thank X4795RMjohnc
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 4 weeks ago

With a little closer personalization of your stay, I believe these concerns could have been avoided. Had we know of your frustrations, the team would have used our considerable resources to seek a remedy. While unsure of the source of your booking, I can tell...More

Reviewed 21 March 2018

We were in San Diego for a conference and booked this hotel because of the proximity of my conference. WOW - what an experience. Every aspect of this stay was excellent. We HIGHLY RECOMMEND this hotel.More

Thank Dan W
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 4 weeks ago

Sounds like your expectations were exceeded! Thanks for taking time to share your experience while recommending us highly. We sincerely enjoy hosting visitors whether for business or leisure. We designed our amenities to cross over to both so that after the work day is done,...More

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About
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Room Service
Concierge
Banquet Room
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$159 - US$412 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 Romantic Hotel in San Diego
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$159 - US$412 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 Romantic Hotel in San Diego
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (537)
Room & Suite (204)
Dining (50)
Pool & Beach (35)
Amenities (5)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
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cdcampione
12 April 2018|
AnswerShow all 2 answers
Response from Ryanaguinaldo | Property representative |
Yes there are, thanks for asking! Feel free to call the front desk directly for the best reservations service and rates. Think of us as your personal Old Town concierge! We look forward to welcoming you!
0
Votes
Room Tips
"Over the garage."
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"Try to avoid the adjoining rooms unless it's your family members beside you"
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"When booking, select city view rooms"
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"We had to take 3 elevators to reach our room...If you don't want to walk, ask for a room on lower level."
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