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Best Western Plus Hacienda Hotel Old Town

2,106 reviews
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Traveller (528)
Room & Suite (201)
Dining (45)
Overview
  • Excellent44%
  • Very good35%
  • Average12%
  • Poor6%
  • Terrible3%
Travellers talk about
“tequila factory”(136 reviews)
“whaley house”(25 reviews)
“plaza level”(23 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.0 Star Hotel
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Offers from Best Western Plus Hacienda Hotel Old Town
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Rooms
25 Feb26 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,106)Write a Review
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Show reviews that mention
All reviewstequila factorywhaley houseplaza levelspanish stylemexican fooddifferent buildingswithin walking distanceon site restaurantbeautiful hotelparking garagerestaurants and shopslove this hoteltrolley stationrooms are largefree breakfastper nightcoffee maker
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381 - 385 of 1,995 reviews
Reviewed 28 February 2017

I did not feel comfortable at this BW property as I could not access and manage my reservation on the Best Western website although I am a Diamond member. I booked on their hotel website a month before arrival (which did not give me a...More

2  Thank historyteacher50
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 1 March 2017

Thank you for alerting our leadership team to the disappointment you experienced in the reservation process. Our goal is to make the experience an easy one and we’re looking further into what may have happened. For the benefit of those planning travel to Old Town,...More

Reviewed 27 February 2017 via mobile

Had a weekend getaway with the kids ages 11,12,17. This hotel delivered! Check in was fast and front desk was very helpful and welcoming. Parking is $25, no big deal as everything is walking distance. Kids loved the heated pool. Room is spacious and clean,...More

Thank ERRN1
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 1 March 2017

Thank you for giving our Best Western a perfect five star rating! for For a family vacation, you've certainly picked the right place, with many attractions located right outside our door. It was our pleasure to provide you and your family with a comfortable place...More

Reviewed 25 February 2017

This is our go-to place when we stay in San Diego. The view of Old Town is spectacular especially if you are fortunate enough to get a balcony and request a view. The location is excellent too. You can take public transportation downtown. We came...More

Review collected in partnership with Best Western
Thank Allan C
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 1 March 2017

Greetings, and thank you for your review. It’s encouraging to hear praise from our loyal guests! We take it as a sign that we’re doing something right. The Old Town Tequila Factory will appreciate the compliments on their margaritas and helpful feedback. I’ll be sure...More

Reviewed 24 February 2017

We stayed at the Hacienda (Best Western) for one week - business and pleasure. The Tequilla Factory resturant is on site. A beautiful hotel, set up on the hillside with great views (depending on the room), very nicely furnished and comfortable, staff that go out...More

Thank KevinNoelle
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 1 March 2017

Thank you for sharing your Best Western PLUs Hacienda Hotel Old Town experience. We always love to read when our location to the nearby attractions works out so well for a guest's stay. The Old Town Tequila Factory, which sits at the top of the...More

Reviewed 24 February 2017

I have been coming and going from San Diego for over 20 years, and must say this is now the only place I will stay in the city. The location makes it a dream to explore the shops and dining Old Town offers. For the...More

Thank Mackat26
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 1 March 2017

Your loyalty is the great compliment we can receive. Thank you very much for taking the time to share your experience with those looking for excellent accommodations in Old Town. Our location is the best for those that want to see the city and then...More

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About
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Room Service
Concierge
Banquet Room
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$123 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 Romantic Hotel in San Diego
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$123 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 Romantic Hotel in San Diego
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (528)
Room & Suite (201)
Dining (45)
Pool & Beach (35)
Amenities (5)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
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Jen H
2 December 2017|
Answer
Response from 1000PalmsCarol | Reviewed this property |
Yes, Pets are accepted at the Best Western Hacienda Old Town if there are pet-friendly rooms available upon check-in. Two (80 pound limit) dogs per room. $20.00 pet fee per night. Refundable $50.00 cleaning/damage fee is... More
0
Votes
K J
6 October 2017|
AnswerShow all 3 answers
Response from Brian R | Reviewed this property |
Yes, they offer a shuttle to seaworld. The shuttle goes to the airport and other places to.
1
Vote
FriarsRamsDad
3 June 2017|
AnswerShow all 2 answers
Response from Dean F | Property representative |
Yes we have a shuttle to the airport, train station and cruise ship terminal. It is available 7:00 AM to 10:00 PM every day.
2
Votes
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Room Tips
"521 great view"
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"City view rooms are best."
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"ask for a room with a view, otherwise the rooms are quite dark facing the hill."
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"Stay on the 3rd floor. This is where the pool is located as well as space to stroll."
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