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W New York

541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
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Close 
  • Park Avenue
    0.2 mi
  • 4 star hotel
  • Free Wifi
Reviewed yesterday
Better than the Waldorf
I joined my daughter who was up in NY for work. Usually they... more
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4,022 Reviews from our TripAdvisor Community

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Showing 3,634: English reviews
Philadelphia, Pennsylvania
Reviewed yesterday NEW

I joined my daughter who was up in NY for work. Usually they stay at the Waldorf but the service there has been so bad in the last few years that we stayed at the W. The interior is modern and clean. We got a cot and they didn't charge us!!! Everyone was friendly. I'd stay here again.

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Helpful?
Thank Susan E
Ashburn, Virginia, United States
Reviewed 3 days ago NEW

This W was not up to date. We were upgraded which was nice and the location was great but, it just needs some updating. It needs more power plugs in the room for one thing. We went to the lounge for a drink, waited a while and then went up to the bar as no one came to wait on...

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Helpful?
Thank Melissa M
Management_Team_365, General Manager at W New York, responded to this review

Hello Melissa M, Warm greetings from W New York! We thank you for providing feedback on your recent time with us, as it allows us to ensure we are meeting expectation. We are thrilled that you enjoyed our enviable location, right in the heart of Midtown, but apologize for any inconvenience in The Living Room. Your comments will be reviewed...

Los Angeles, California
Reviewed 4 days ago NEW

I gave it a 5, even though the hotel itself is showing a little bit of wear. The staff, Myriam in particular, were really great. I arrived early, after a red eye flight. My room wasn't ready yet, but she was able to give me a different one and then move me later, so that I could take a short...

Review collected in partnership with this hotel
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Helpful?
Thank marytm
Management_Team_365, General Manager at W New York, responded to this review

Hello marytm, Greetings from New York! We thank you for providing such a warm review, it was our pleasure to welcome you during your recent stay. We are thrilled that our exceptional Talent made such an impression on you, as it is they who truly set us apart by defining a W experience, and Myriam, in particular, was tickled by...

Atlanta, Georgia
Reviewed 4 days ago NEW

There are many poor reviews of this hotel which made me contact the hotel before booking. They gave the the reassurance I needed to book the room, and I am very glad I did. They went above and beyond to make my girlfriend's first trip to NYC a special one. Thank you W NY!

Review collected in partnership with this hotel
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Helpful?
Thank GunnTucker
Management_Team_365, General Manager at W New York, responded to this review

Hello GunnTucker, It was a joy to host you and yours during your recent time in NYC, and we thank you for providing your review. It is an honor to share this amazing city with visitors and we are thrilled to learn that your time with us was such a pleasure. Our W Insider is always available to help guests...

Miami Beach, Florida
Reviewed 4 days ago NEW

When I visit NYC. I want a clean room, a comfy bed, and people who care about making my stay a great one - and the W on Lexington delivers all these perfectly. From the moment I booked, and reached out for advise - PAMELA and DAVID offered great advise and were very responsive. It's staff like this, as well...

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Helpful?
1Thank solotraveladdict
Management_Team_365, General Manager at W New York, responded to this review

Hello solotraveladdict, It was an absolute joy to read your magnificent review, it was our pleasure to host you and we thank you for taking the time to provide such wonderful feedback. There are many reasons why our guests return again and again, but we know it is our amazing Talent who truly set us apart. Pamela and David are...

Littlehampton
Reviewed 5 days ago NEW

The hotel itself was nice, in a great location for walking, getting the sunbway etc. The lounge area was lovely and had a great atmosphere. Our room faced onto Lexington Avenue which was great and the bed was really comfey. Check in and Check out was fine (although charged for calling local number). However, a week or so after we...

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Helpful?
Thank OrlandoAgain
Management_Team_365, General Manager at W New York, responded to this review

Hello OrlandoAgain, It was our pleasure to host you and yours during your recent stay in NYC and we thank you for your feedback. We are overjoyed that you were so comfortable during your time with us, that your room provided you with a comfortable haven and that you enjoyed the view of the city on our doorstep. We do...

Redmond, Washington
Reviewed 6 days ago NEWvia mobile

I've always hated the tiny, noisy rooms in this hotel but the last of my 6+ stays was the absolute worst. I was put in an accessible room next to the gym on the 4th floor and had to deal with extra noise from when the gym opened (5am maybe?). On top of that, I saw a fully grown cockroach...

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Helpful?
Thank VTetali
Management_Team_365, General Manager at W New York, responded to this review

Hello VTetali, Greetings again from New York. We value the feedback that you have shared here and we apologize again that your experience fell short of meeting your expectations. We trust that the gesture that was offered helps in bringing some comfort and we hope that you will consider joining us again so that we can restore your confidence in...

Franklin, Michigan
Reviewed 1 week ago NEW

The W is conveniently located and near many wonderful places to shop and eat, including Bloomingdales, 5th Ave, Rockefeller Centre and not too far from the new destination visitor spot, Trump Tower. The lobby is very nice, with an active bar crowd and comfortable seating in the lounge area. But like many hotels in NYC, the standard hotel rooms are...

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Helpful?
Thank BigStew44
Management_Team_365, General Manager at W New York, responded to this review

Hello BigStew44, It was a pleasure to host you on your recent visit to New York and we thank you for investing the time to share your review. Our vibrant location offers something for everyone, and our Living Room Lounge provides the perfect escape to relax with a savory cocktail, or catch up with friends. We appreciate your comments regarding...

Morton, Pennsylvania, United States
Reviewed 1 week ago NEW

The hotel has a great location close to 5th, Times Square, and Central Park. Beautiful and well maintained. But the service was far beyond expectations. Staff is very friendly, and should you request anything from extra toiletries to coffee - zap it is there in a bippity boppity doo moment. Highly RECOMMEND.

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Helpful?
Thank WRVin
Management_Team_365, General Manager at W New York, responded to this review

Hello WRVin, Greetings from New York and thank you for sharing your marvelous review. As you discovered, our location is unrivaled with so many wonderful restaurants and attractions within just a short walk from the hotel, but what really makes our hotel stand apart is the welcoming spirit of our W Talent. We thank you for highlighting their gracious hospitality...

Reviewed 1 week ago NEWvia mobile

Once in New York you will want to come back again! City has it all! Looks just like in the movies :) amazing views, good walking distance to all attractions. Weather in December was pretty nice, no snow, no rain only a bit windy. You have to visit!

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Helpful?
Thank Natalia K
Management_Team_365, General Manager at W New York, responded to this review

Hello Natalia K, We are thrilled that your visit was so enchanting and we thank you for taking the time to share your wonderful review. It was a joy to welcome you to the Big Apple and we hope that it won’t be long before you visit us again. If we can offer any assistance in planning your next visit...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 

Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: £135 - £373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Booking.com, Travelocity and Starwood so you can book your W New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#37 Spa Hotel in New York City
#66 Green Hotel in New York City
#189 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York staff and other travellers.
44 questions
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Questions? Get answers from W New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room away from the construction zone next door!”
 of 5 bubbles marytm, 20 Jan 2017 | Read review
“Definitely go with an upgraded room. It is worth it. Otherwise the rooms can be too small. ”
 of 5 bubbles GunnTucker, 20 Jan 2017 | Read review
“request whst you like & they sure try to accomodate”
 of 5 bubbles WRVin, 17 Jan 2017 | Read review
“Google map the hotel and book at any one of the 6 near it.”
  • that is a fresh towel hanging on the rack.
 of 5 bubbles 280sanjayp, 17 Jan 2017 | Read review
“Away from elevator”
 of 5 bubbles Tony_Klad, 16 Jan 2017 | Read review
5 of 5