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W New York

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W New York
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4,018 Reviews from our TripAdvisor Community

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Showing 3,631: English reviews
Los Angeles, California
Reviewed 2 days ago NEW

I gave it a 5, even though the hotel itself is showing a little bit of wear. The staff, Myriam in particular, were really great. I arrived early, after a red eye flight. My room wasn't ready yet, but she was able to give me a different one and then move me later, so that I could take a short...

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Helpful?
Thank marytm
Miami Beach, Florida
Reviewed 2 days ago NEW

When I visit NYC. I want a clean room, a comfy bed, and people who care about making my stay a great one - and the W on Lexington delivers all these perfectly. From the moment I booked, and reached out for advise - PAMELA and DAVID offered great advise and were very responsive. It's staff like this, as well...

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1Thank solotraveladdict
Littlehampton
Reviewed 3 days ago NEW

The hotel itself was nice, in a great location for walking, getting the sunbway etc. The lounge area was lovely and had a great atmosphere. Our room faced onto Lexington Avenue which was great and the bed was really comfey. Check in and Check out was fine (although charged for calling local number). However, a week or so after we...

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Thank OrlandoAgain
Management_Team_365, General Manager at W New York, responded to this review

Hello OrlandoAgain, It was our pleasure to host you and yours during your recent stay in NYC and we thank you for your feedback. We are overjoyed that you were so comfortable during your time with us, that your room provided you with a comfortable haven and that you enjoyed the view of the city on our doorstep. We do...

Redmond, Washington
Reviewed 4 days ago NEWvia mobile

I've always hated the tiny, noisy rooms in this hotel but the last of my 6+ stays was the absolute worst. I was put in an accessible room next to the gym on the 4th floor and had to deal with extra noise from when the gym opened (5am maybe?). On top of that, I saw a fully grown cockroach...

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Helpful?
Thank VTetali
Management_Team_365, General Manager at W New York, responded to this review

Hello VTetali, Greetings again from New York. We value the feedback that you have shared here and we apologize again that your experience fell short of meeting your expectations. We trust that the gesture that was offered helps in bringing some comfort and we hope that you will consider joining us again so that we can restore your confidence in...

Franklin, Michigan
Reviewed 5 days ago NEW

The W is conveniently located and near many wonderful places to shop and eat, including Bloomingdales, 5th Ave, Rockefeller Centre and not too far from the new destination visitor spot, Trump Tower. The lobby is very nice, with an active bar crowd and comfortable seating in the lounge area. But like many hotels in NYC, the standard hotel rooms are...

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Thank BigStew44
Management_Team_365, General Manager at W New York, responded to this review

Hello BigStew44, It was a pleasure to host you on your recent visit to New York and we thank you for investing the time to share your review. Our vibrant location offers something for everyone, and our Living Room Lounge provides the perfect escape to relax with a savory cocktail, or catch up with friends. We appreciate your comments regarding...

Morton, Pennsylvania, United States
Reviewed 5 days ago NEW

The hotel has a great location close to 5th, Times Square, and Central Park. Beautiful and well maintained. But the service was far beyond expectations. Staff is very friendly, and should you request anything from extra toiletries to coffee - zap it is there in a bippity boppity doo moment. Highly RECOMMEND.

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Thank WRVin
Management_Team_365, General Manager at W New York, responded to this review

Hello WRVin, Greetings from New York and thank you for sharing your marvelous review. As you discovered, our location is unrivaled with so many wonderful restaurants and attractions within just a short walk from the hotel, but what really makes our hotel stand apart is the welcoming spirit of our W Talent. We thank you for highlighting their gracious hospitality...

Reviewed 5 days ago NEWvia mobile

Once in New York you will want to come back again! City has it all! Looks just like in the movies :) amazing views, good walking distance to all attractions. Weather in December was pretty nice, no snow, no rain only a bit windy. You have to visit!

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Thank Natalia K
Management_Team_365, General Manager at W New York, responded to this review

Hello Natalia K, We are thrilled that your visit was so enchanting and we thank you for taking the time to share your wonderful review. It was a joy to welcome you to the Big Apple and we hope that it won’t be long before you visit us again. If we can offer any assistance in planning your next visit...

Reviewed 5 days ago NEW

I am a SPG Platinum member and this must have been the worse experience I have every had in any hotel. I checked in to my room and realized the heating system was making a noise. Not a small noise but think of someone hitting a kettle with a hammer. This noise would randomly start and go on for 3-5...

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Thank Sanjay P
Management_Team_365, General Manager at W New York, responded to this review

Hello Sanjay P, We are very appreciative when loyal members join us and we thank you for providing your feedback. We apologize that there were issues with noise in your room, and deeply regret the snafu that failed to communicate the situation to the morning Talent at the Welcome Desk. Please accept my personal apologies for your inconvenience and my...

New York City, New York
Reviewed 6 days ago NEW

The room is tiny and old.. definitely the worst W I have stayed at by far.. Please note that this is a 3-star hotel.. Perhaps if you go with no expectation it won't be so bad. Actually location is good and it's close to Metro.

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Thank kshim86
Management_Team_365, General Manager at W New York, responded to this review

Hello kshim86 Greetings from NYC and thank you for sharing your comments. At W New York, we thrive on guest feedback as it allows us to know what travels enjoyed most once settled in with us, and how we can elevate the guest experience even further While we are thrilled that you found our central location so ideal, we regret...

Toronto, Canada
Reviewed 6 days ago NEW

We stayed at the W New York this past weekend for 2 nights. The hotel was conveniently located within walking distance to all the shops on 5th Avenue and Madison. We took an Uber for Laguardia airport and arrived at the hotel within 30 minutes. Check in was very fast and we were given our room keys within minutes. The...

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1Thank Tony_Klad
Management_Team_365, General Manager at W New York, responded to this review

Hello Tony_Klad, Our W Talent members are missing you already and we thank you for sharing your wonderful review. We are thrilled that our vibrant location served you so well and that our Talent at the Welcome Desk made you feel so welcome and quickly had you settled in the comforts of your room. We appreciate your added comments and...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 

Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: £130 - £372 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Priceline, Starwood and Hotels.com so you can book your W New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#38 Spa Hotel in New York City
#66 Green Hotel in New York City
#191 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York staff and other travellers.
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Questions? Get answers from W New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room away from the construction zone next door!”
 of 5 bubbles marytm, 20 Jan 2017 | Read review
“request whst you like & they sure try to accomodate”
 of 5 bubbles WRVin, 17 Jan 2017 | Read review
“Google map the hotel and book at any one of the 6 near it.”
  • that is a fresh towel hanging on the rack.
 of 5 bubbles 280sanjayp, 17 Jan 2017 | Read review
“Away from elevator”
 of 5 bubbles Tony_Klad, 16 Jan 2017 | Read review
“Spectacular (As a minimum)”
 of 5 bubbles JannaD687, 14 Jan 2017 | Read review
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