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what a fabulous haven of tranquillity. service was impeccable, staff friendly and efficient. this is the only place to stay, right in times square and close for everything, but quiet and secluded. ricks café, wine and cheese and snacks available 24 /7 what more could...More
The Casablanca totally deserves it's top TA rating! My 13 year old daughter and I enjoyed a wonderful visit here for her first trip to NYC and my first visit in 19 years. As other reviewers have noted, the service is top notch and location...More
Close to Times Square. Great lounge for afternoon wine and cheese or tea and scones. People gathered and chatted. Nice breakfast included. Service was impeccable. Very helpful staff for getting us tickets and recommendations. Despite being close to lots of activity, the rooms were pleasantly...More
Stayed here for a few nights on our first trip to New York. What a superb hotel, unlike any of the big chain hotels. This was a home from home with first class service from all of the staff with some excellent touches, like the...More
The room was very clean, albeit small. We were told that unless it's a suite, the sizes don't differ much. Staff were very friendly and accommodating. Rick's Cafe, (the breakfast and wine and cheese place) is great that it's open 24 hours. It gets crowded...More
1 Thank Zenaida R
Response from JohnTaboadaNYC, Manager at Casablanca Hotel by Library Hotel CollectionResponded 14 July 2014
Dear Zenaida R,
Thank you for your kind words about our kind staff. Our housekeepers were delighted by your compliment.
Thank you for your feedback about the number of tables. We are always discussing how to improve the guest experience in Rick’s Café and looking...More
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the
affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Response from JohnTaboadaNYC | Property representative |
Dear Mr. Lancaster,
I am so sorry you have encountered issues contacting us! We would absolutely love to accommodate you and your wife this summer to celebrate this special occasion. Please feel free to contact our... More
Dear Mr. Lancaster,
I am so sorry you have encountered issues contacting us! We would absolutely love to accommodate you and your wife this summer to celebrate this special occasion. Please feel free to contact our reservations manager directly at 212-869-1212. and he will be more than happy to arrange your stay with us.
I understand you have made reservations elsewhere but, let us make up for this miscommunication while you are in New York City. If you are in the Times Square area, we welcome you to stop by the hotel to enjoy our nightly wine and cheese. I look forward to hearing from you and once again apologize for the delay in response.