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Holiday Inn Express New York City Times Square

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Holiday Inn Express New York City Times Square
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1,970 Reviews from our TripAdvisor Community

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Showing 1,508: English reviews
Reviewed 3 days ago NEW

In the hotel just for a night, we'be robed. Out for a dinner coming back and found that a tablet we left on the bed was missing. Tried to contact the hotel, face a strange delay and no solutions. Promises and talks on "we this", "we that"and no sign of the missing tablet. The day after was also terrible. The...

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2Thank Mablinga S
Edmond, Oklahoma
Reviewed 5 days ago NEW

We had 2 college students and 2 adults in the room, would have been okay for 2 total. Very small room, one of the beds had a couple of inches to the wall, and the other did not have much more than 8. Very small bathroom too. BUT we could walk to lots of places pretty easily. It is inexpensive...

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Thank Sharon F
Reviewed 6 days ago NEWvia mobile

The hotel is perfectly located as a base to get around. More importantly, the staff is terrific. They really try harder. Free hot chocolate and cookies travel packs for the day and a very nice breakfast included. This is a great place for your NYC visit

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1Thank Stanley M
Erika F, Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Stanley M, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Henry Lattarulo Asst. Front Office Manager Holiday Inn Express Times Square

Savannah, Georgia
Reviewed 1 week ago

This property is advertised as a new Holiday Inn Express. The only thing new was probably the name plate over the door. It is also advertised as om the heart of the theater district when in fact it is in the heart of the garment district. Basically a hole in the wall with 4 rooms to a floor. We reserved...

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Helpful?
Thank Nick P
Erika F, Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Nick P, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better...

London, United Kingdom
Reviewed 1 week ago

We have used Holiday Inn hotels over a number of years.Just lots of inexcusable issues that should have been avoided during this stay.1 or 2 is to be accepted, but not 8. The ones I can remember:- Stayed here for 7 nights. No gluten free breakfast provided for coeliac,but checked before booking,emailed a few days before arrival and no response.Reminded...

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Helpful?
Thank billy086
Erika F, Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Billy086, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Henry L. Asst, Front...

Reviewed 2 weeks ago

Different from the Holiday Inn in Milan, Paris and Los Angeles (which I've stayed and were great), this Express is very average, not to mention bad. Despite a great service from the reception staff, the hotel itself is very popular. Only two elevators that are literally impossible to use during the morning, because always crowded with guests who go down...

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Helpful?
Thank Silvinho D
Erika F, Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Silvinho D, Thank you for taking the time out and sending us your feedback. Your comments will be reviewed and addressed with our other departments. We thank you sincerely for bringing this to our attention as this is surely not the standards that we live by. Thank you again for choosing the Holiday Inn Express Times Square, We hope...

Burlington, Vermont
Reviewed 2 weeks ago

I stayed here for three nights during a pre-holiday visit that culminated with a Billy Joel concert at Madison Square Garden. The room was small, but very nicely appointed, with a nice king bed, desk and chair and a nice-sized bathroom. The location was super convenient to several very good restaurants in the area, not too far from Macy's and...

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Thank Jnachbur
Erika F, Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Jnachbur, Thank you for you positive review, We appreciate you taking the time out and giving us your feedback. Our hotel is conveniently placed around all the major places in NYC and is one of the many things our guest enjoy about our property. The Front Desk team and I really take pride in giving nothing but the best...

Reviewed 2 weeks ago via mobile

My family of six recently stayed four nights. We had two rooms side by side and had a wonderful time! The rooms were NYC small but the layout made it seem bigger. Nice big showers and comfortable beds. The staff was courteous and eager to please. Would stay again in a New York minute!

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Thank Kristin P
Ocean City, New Jersey
Reviewed 2 weeks ago

Recently stayed here as a family of 4. Rooms were small but they all are in the heart of NYC. Room was clean and bathroom was large. Front desk staff was very nice and helpful. This hotel is located right in Times Square so the location is perfect!

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Thank Denise O
Hong Kong, China
Reviewed 2 weeks ago

Title says it all. Rooms are small (but hey this is New York), and the place for breakfast so small that most folks just grab the food and took them to their rooms. Service acceptable. Overall a good base if you want an inexpensive base for New York for a couple of days.

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Thank ECWorld
Erika F, Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello ECworld, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Henry L. Asst. Front Office Manger Holiday Inn Express Times Square.

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 

Additional Information about Holiday Inn Express New York City Times Square

Address: 343 West 39th Street, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Price Range: £104 - £386 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City
Hotel Style:
#169 Romantic Hotel in New York City
#207 Business Hotel in New York City
#234 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express New York City Times Square staff and other travellers.
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Questions? Get answers from Holiday Inn Express New York City Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“keep your belongings with you or in the safe”
 of 5 bubbles mablingas, 20 Jan 2017 | Read review
“Higher floors eg 20 to 36 have good views of e city,however the downside is a wait for one of the two very busy lifts.”
 of 5 bubbles billy086, 11 Jan 2017 | Read review
“The lower, the better, so it is not dependent on the elevator.”
 of 5 bubbles silvinh0d, 9 Jan 2017 | Read review
“Choose a high floor and king-size bed”
 of 5 bubbles Jnachbur, 7 Jan 2017 | Read review
“avoid the rooms in level LL”
 of 5 bubbles 260zhens, 3 Jan 2017 | Read review
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