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My friend and I stayed at the Ace Hotel for one night during my trip to New York. When we got there, our room wasn't ready but they took our bags and gave us free tickets to the Museum of Modern Art so we could...More
Amazing service from check-in to checkout. Big shout out to Chistina and her team! They made the stay enjoyable & stress-free from Sunday to Friday. I would recommend this hotel staff to any person traveling to NYC!
Business or leisure, the management and staff (housekeeping,...More
Cannot say enough about this fab hotel, the staff, the room, the location, the vibe, the amenities, Smeg full size fridge fully loaded, the coffee shop, the photo booth, the lovely neighbors in the adjacent room! Spent my birthday weekend in New York. I go...More
Thank Lisa E
Response from Alex P, Alex P. at Ace Hotel New YorkResponded 5 days ago
Thank you so much for the lovely review! I am happy to hear that you enjoyed the hotel as well as your stay. It's always glad to hear when special weekends such as yours are enhanced by our crack team of hospitality geniuses....More
another good experience on another ace hotel
the reception got our room wrong in the first day but than upgraded for a way better on the second: the amazing loft bedroom
area is ok but not clean (that ny alright)
prices are worth it.
Response from Alex P, Front Desk Agent at Ace Hotel New YorkResponded 1 week ago
Thank you so much for the lovely review! While I'm sorry to hear that your stay began on the wrong foot we were able to make amends. Hope to see you again soon!
Alex and the Staff of Ace Hotel New York
We arrived around 7pm and our assigned room had a bit of a damp, musty smell. We were tired and hungry after travelling all day so we went straight out to dinner but when we returned, the damp and mustiness was much worse. We requested...More
Response from Jason H, Manager at Ace Hotel New YorkResponded 2 weeks ago
Hi suzanne s,
Thank you so much for review, for staying with us and for your suggestions as well. We're always appreciative of hearing back from our guests about their time with us. First, we want to wish you a happy belated birthday. We're so...More