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HGU New York

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78 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Greater London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Near everything. Definately recommend this hotel to anyone looking to stay in New York. centrally located. Great resturants nearby. 1 block from empire state. 10mins walk from times square. 25mins from central park. Or you can get a taxi no problem (we used uber) Service great. most comfortable beds ever slept in. newly renovated. would definitely return.

Review collected in partnership with this hotel

Helpful?
1 Thank joannediboll
Sarah K, Guest Relations Manager at HGU New York, responded to this review

Dear Joannediboll, Thank you so much for your amazing review. We are so thrilled that you were able to enjoy everything HGU has to offer. We hope your positive review means that we will be seeing you again in the near future! Best, Sarah More 

Oslo, Norway
1 review
Reviewed 1 week ago

Good value for money, good location, friendly staff, but availability of bar/lounge due to several private events and smell in bath room pulls down the score from 5 to 4. Except the smell in bathroom, the room was excelent, but light could be better. We stayed in room 1005. Would stay here again.

Review collected in partnership with this hotel

Helpful?
Thank mortenfredrik2016
Sarah K, Guest Relations Manager at HGU New York, responded to this review

Dear Mortenfredrik2016, Thank you so much for taking the time to write about your recent stay with us. We are so happy to hear that overall you enjoyed your stay with us. We are so sorry about the private events that inconvenienced you. In addition, we are totally aware of the smell you experienced during your stay and have had... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

Had several issues during our stay - with room (paid 1 night which we didn't spend there because flight was delayed, but we were told we must pay it to keep booking), double book money at 2 credit cards after we asked to take a diifferent card instead of the first and money were unfrozen only when i was at... More 

Review collected in partnership with this hotel

Helpful?
Thank July J
Sarah K, Guest Relations Manager at HGU New York, responded to this review

Dear July J, We truly appreciate your comments and sincerely apologize about the issues you faced during your stay. We can assure you this is not the norm for us here at HGU New York. I would love to speak more about the issues you faced during your time with us. Please email me at sarah@hgunyc.com I look forward to... More 

Nottingham
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 weeks ago

This was pretty trendy - really nice rooms and bathrooms. Good bar at night too - with good beer. Service at breakfast wasn't great and needs attention, but all other service was brilliant, at the bar, at the door, and in the bar. Would go again.

Helpful?
Thank Matt595
Sarah K, Guest Relations Manager at HGU New York, responded to this review

Dear Matt595, What a great review - thank you for sharing this with us. We are so glad to hear that your stay with us. Furthermore, thank you for commenting on our staff and trendy rooms. I am sorry you faced some issues with the service at breakfast. I can assure you these will be addressed for the future. Once... More 

London, United Kingdom
1 review
Reviewed 2 weeks ago

I had a great experience at the HGU Hotel from the arrival with very professional and helpful staff to the end. Everybody was friendly attentive and helpful. I chose to stay in a one bedroom suite which was by far the best choice cause it was spacious enough clean quiet and the bed was one of the most comfortable bed... More 

Review collected in partnership with this hotel

Helpful?
Thank danieleH9078ZF
Sarah K, Guest Relations Manager at HGU New York, responded to this review

Dear DanieleH9078ZF, Thank you so much for the wonderful review, we really appreciate you sharing this with us. We are so glad that you had such a great experience with us. It is great that you were able to experience one of our spacious suites during your time here. It is also so nice that you commented on our professional... More 

London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We stayed at HGU for our honeymoon recently. It was a nice hotel, very clean and staff were all really nice. The room was tiny, but that's what I expected from NYC anyway. It was fine to deal with as we were hardly there but gets a bit annoying with 2 large suitcases. It'd be fine if you were alone... More 

Helpful?
1 Thank Kate B
Sarah K, Guest Relations Manager at HGU New York, responded to this review

Dear Kate B, Thank you so much for taking the time to review our hotel. I would love a chance to discuss the issues you faced further so we can rectify them. Please email me at sarah@hgunyc.com. I look forward to hearing from you! Best Wishes, Sarah More 

Washington DC, District of Columbia
2 reviews
Reviewed 2 weeks ago

Our family absolutely loved our stay at HGU. We had the king suite room with the pull out sleeper sofa. Everything in the hotel is brand new and the rooms are gorgeous. We appreciated that there were 2 flat screen TV's in the suite room and that there was a door separating the sofa area from the king bedroom. The... More 

Helpful?
Thank bzolf
Sarah K, Guest Relations Manager at HGU New York, responded to this review

Dear Bzolf, Thank you so much for taking the time out of your day to write such an extensive review about your recent stay with us. It is always great to hear that our team was able to exceed our guests expectations. It really seems that you were able to experience all that HGU New York has to offer. I... More 

New York City, New York
1 review
Reviewed 3 weeks ago via mobile

The staff gave my boyfriend and I great suggestions for dinner and activities around the area. They were thorough, friendly, and so accommodating. I'm looking forward to the next time I can drink Toby's Estate coffee in the beautiful 1905 Lounge. Overall great stay!

Helpful?
Thank rhmodica12345
Sarah K, Guest Relations Manager at HGU New York, responded to this review

Dear Rhmodica12345, Thank you so very much for the amazing review. I am so thrilled to hear that our concierge team was able to help you with recommendations during your stay. I will definitely be relaying your positive comments back to them. We hope to see you again soon, we will have the Tobys Estate Coffee waiting for you! Best... More 

Level Contributor
5 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

Love this hotel! Super cool artwork and decor in a beautifully renovated building. Rooms are super comfy... definitely get the king suite for the extra space. Good breakfast choices, very friendly staff and fun lobby and bar spaces plus you can walk everywhere! We highly recommend!

Helpful?
Thank Dana W
Sarah K, Guest Relations Manager at HGU New York, responded to this review

Dear Dana W, Thank you so much for taking the time to write a review for us. I am so glad to hear that you loved our hotel, its artwork and public spaces. It is also great that you found your room comfy and spacious. I hope your positive review means that we will be seeing you again in the... More 

A TripAdvisor Member
Reviewed 3 weeks ago via mobile

My boyfriend and I were planning a staycation and heard about HGU New York and thought it would be perfect, and it was!! Our room was upgraded to the King Deluxe Suite and made our stay even more special. We ordered room service multiple times for dinner and we even had breakfast in bed! Our stay at HGU was everything... More 

Helpful?
Thank A TripAdvisor Member
Sarah K, Guest Relations Manager at HGU New York, responded to this review

Thank you so much for your amazing review. I am so glad to hear that you loved HGU New York and had a great staycation with us. We hope you think of us next time a special occasion arises, we'll be sure to make it extra special for you guys! Best Wishes, Sarah More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The striking Beaux-Arts structure that is HGU New York has welcomed countless guests since 1905. Ornate plaster ceilings tell of legendary parties and infamous patrons of old, while 89 rooms and suites offer luxury and modern convenience. Restful sleep is paired perfectly with an intoxicating art collection throughout the rooms, corridors, and living spaces; each corner a destination of possible repose or reverie. Derived from the style coveted by the leisure and business set, HGU New York awakens all senses and consistently impresses. This is not Midtown; this is NoMad. ... more   less 

Additional Information about HGU New York

Address: 34 East 32nd Street, New York City, NY 10016 (Formerly Hotel Grand Union)
Region: United States > New York > New York City > Midtown
Price Range: £139 - £541 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HGU New York 4*
Number of rooms: 89
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, TravelClick, Odigeo, Travelocity and Jetsetter so you can book your HGU New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Union Hotel New York
Grand Union New York City
Hotel Style:
#199 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from HGU New York staff and other travellers.
9 questions
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Questions? Get answers from HGU New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms tad on small size. we had standard king but plenty enough room fro 2 with big wardrobe space nice showers!”
 of 5 bubbles joannediboll, 23 Nov 2016 | Read review
“queen deluxe for size and window”
 of 5 bubbles susanhW2184VM, 28 Oct 2016 | Read review
“The King Suite is amazing”
 of 5 bubbles SFPeeps, 16 Oct 2016 | Read review
“Room away from the road for peace and quiet”
 of 5 bubbles theproclaimers, 16 Oct 2016 | Read review
“check the invoice for any extra charges”
 of 5 bubbles pepeto, 12 Oct 2016 | Read review
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