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Lotte New York Palace

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2,972 Reviews from our TripAdvisor Community

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Showing 2,530: English reviews
Lexington, Massachusetts
Reviewed yesterday NEW

I invited my three children to meet for a long weekend in NYC. My brother and his wife had recommended "the Palace" since they had gotten to know it during an annual business trip. They travel constantly and stay at 5-star hotels regularly, so I knew I could trust their recommendation. And this hotel did not dissapoint. I was thrilled...

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Helpful?
Thank Elizabeth C
West Chester, Pennsylvania
Reviewed yesterday NEW

Our room was sparkling clean and all staff were professional and courteous. We had a beautiful view of St. Patrick's Cathedral and downtown. The room was large and wonderfully quiet. Breakfast the next day was enjoyed in the restaurant at a very comfortable pace. The chef did an amazing job of creating spectacular out of ordinary - wow! I would...

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Thank maggie927409
Connecticut
Reviewed 2 days ago NEW

We are used to staying at luxury properties. And booked a room at the palace towers for one night for our daughter's bday through Amex. Were pleasantly surprised to say the least to be upgraded to an over the top 20,000$ a night 3 floor 2 bedroom suite with a roof deck. The most amazing views of the city! The...

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Thank Robyn D
Reviewed 3 days ago NEWvia mobile

Myself and my son visited New York for our birthdays (myself 50th my son 13th bday).With it being a very special holiday we saved up for a long time so we could stay somewhere top class,also somewhere safe for a mum and son,and we certainly picked the right hotel..beautiful room,view of cathedral,really quiet room,great beds,no waiting long for lifts,desk and...

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1Thank Fizzykay
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Fizzykay, Thank you so much for taking the time to share your review. I'm so glad to hear about your wonderful and memorable family trip to NYC during your stay with us! We love celebrating special occasions, especially birthdays, and it brings us great joy that your son had a great birthday spent with us. I can't wait to...

Edinburgh, United Kingdom
Reviewed 3 days ago NEW

I visited here with my mum in August. We had a lovely room that looked over the cathedral. The room was big for New York Standards!! The pressure in the shower was good, considering how high up we were. We didn't visit any of the bars or anything because I was not yet 21. Fantastic location. Very central! When I...

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Helpful?
Thank RMuir1
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear RMuir1, Thank you for your review! We're so happy to hear that you had a great experience during your recent stay with us! While our wi-fi does come at a cost, we want to ensure that our guests receive the best internet connection. We offer premium wi-fi connection that has rapid streaming abilities, which is scarce with complimentary wi-fi...

Sliema, Malta
Reviewed 4 days ago NEWvia mobile

My husband spoilt me and booked an out of this world trip to New York .. Couldn't have asked for a better hotel, it's central location walking distance to all the famous sights ( we like walking ) we were upgraded to a stunning view over looking the catherdral and on to Madison ave .. truly breath taking .. as...

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Helpful?
Thank leelee845
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear leelee845, Thank you so much for your review of your stay! The LOTTE New York Palace is such a fun and memorable place to come to especially for a birthday celebration and I'm so happy to hear you and your husband had a great time during your stay with us. I am glad we were able to acknowledge your...

Reviewed 5 days ago NEW

Great view. Rich in history and heritage. Proud to stay where dignitaries stayed. From the moment we got there, everyone was genuinely happy to see us.Great service too! Special shoutout at reception who was EXTREMELY helpful and accomodating.

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Helpful?
Thank Oat P
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Oat P, Thank you for the feedback of you stay and choosing to stay with us at the LOTTE New York Palace! I am so pleased to hear you enjoyed the history that took place here coupled with the genuine and accommodating service you experienced from our team. We cannot wait for you to return to stay with us...

Newcastle upon Tyne, England, United Kingdom
Reviewed 5 days ago NEWvia mobile

Title says it all, not an understatement either. Make sure you get a high level room with the cathedral view, absolutely amazing. On the right side of the lobby, there is a separate check in for those staying in the Towers section of the Hotel. There's the Jewel suite, 3 floors of luxury with your own internal lift, or the...

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Helpful?
Thank Varun M
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Varun M, Thank you for this great review and choosing to stay with us! I'm so delighted to hear about your great stay with us! You are 100% right, the views from the hotel are spectacular and amazing. During your next stay with us, I would like to welcome you to try out the Towers section of the hotel....

Dublin, Ireland
Reviewed 5 days ago NEW

Just spent 4 nights in the Palace. Can't recommend highly enough. We had a cathedral view which was spectacular. Staff, everyone is so friendly. Hotel is expensive for coffee, cocktails, breakfast etc. but plenty of places around if you dont want to spend a lot. Will definitely return - thank you to the Palace for making our trip.

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Helpful?
Thank Aislingod90
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Aislingod90, Thank you for sharing your review! I am happy that to hear that you had a great stay with us! I could not be happier that you will return to stay with us again in the future. We strive to make every guest’s experience a unique and memorable one in NYC and we deeply appreciate your loyalty. We...

españa
Reviewed 5 days ago NEW

I come here whenever in the city. Expensive and luxurious , is very well located. Great breakfast, beautiful venue. I came with family and for business, and always liked it . Concierges are very well informed and efficient.

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Helpful?
Thank Lorenzoespa
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Lorenzoespa, Thank you so much for your review of your stay! We are so glad that we can be your home in NYC. Whether you're travelling for business or leisure we offer everything for any style of trip. We are highly looking forward to welcoming you back and we can't wait to see you again soon! Warmest Regards, Jessica...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: £205 - £545 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#17 Spa Hotel in New York City
#55 Family Hotel in New York City
#62 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved the direct view of St Patrick's Cathedral”
 of 5 bubbles Y2243KLelizabethc, 20 Feb 2017 | Read review
“rooms are all nice with and big”
 of 5 bubbles Lorenzoespa, 16 Feb 2017 | Read review
“Try and get a corner room on a high floor!”
 of 5 bubbles pmf10007, 13 Feb 2017 | Read review
“Suites are always centered around business use (very luxurious considering these are all business visits).”
 of 5 bubbles christinalcastro, 13 Feb 2017 | Read review
“ask for the st pats view”
 of 5 bubbles LeeFromPhilly, 13 Feb 2017 | Read review
5 of 5