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Lotte New York Palace

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Traveller (1267)
Room & Suite (789)
Dining (76)
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Overview
  • Excellent65%
  • Very good22%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“pomme palais”(123 reviews)
“cathedral view”(73 reviews)
Wifi
Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
4 Star Hotel
All hotel details
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Hotel packages
Offers from Lotte New York Palace
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,880)
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3,322 results
Traveller rating
2,167
697
278
104
76
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LanguageEnglish
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2,167
697
278
104
76
Show reviews that mention
All reviewspatrick's cathedralpomme palaiscathedral viewnew yorkgossip girlrockefeller centerroom servicemadison avenuecentral parkrooms are largebeautiful roomfabulous hotelper daythe location is perfectcorner roommini bartimes square
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1 - 5 of 3,322 reviews
Reviewed today via mobile

We are back in New York and one of the nicest things to come back to is the friendly faces of the lovely staff at Lotte New York Palace. Clara Law for her wonderful hospitality. Kal Naim and Ani at the concierge who provide an...More

Thank Kaan Ü
Reviewed today via mobile

Just finished 80th Birthday Party. Palm Beach Flew in our plane here. Met Lady Clara. Best rep for any Hotel in Palm Beach or NYC. My wife & I have a new daughter. We've adopted her but she's not leaving. She loves position more than...More

Thank theoldjock
Reviewed yesterday via mobile

To be specific—front desk staff experience was not great. We arrived rushed for the Chamber Magic Show that takes place at the hotel (HIGHLY RECOMMEND) and we kindly asked if our suitcases can be stored while we quickly head over to the show. First, the...More

Thank MORAMARI
Response from nypalace, General Manager at Lotte New York PalaceResponded today

Dear MORAMARI, Thank you for taking the time to review your stay with us. We take this feedback very seriously. We will be discussing all items in this with our teams. I will also be reaching out to you in private message to discuss further....More

Reviewed yesterday

My wife and I had a wonderful weekend stay at the New York Palace recently, and everything was perfect. The room was very spacious (especially for New York City), well appointed, and comfortable. Every single staff person we met was friendly and helpful. Room service...More

Thank WahooHoward
Response from nypalace, General Manager at Lotte New York PalaceResponded today

Dear WahooHoward, Thank you for taking the time to share this great feedback with us. I am please to hear you were able to try the room service, we have such an amazing menu. I am looking forward to you returning with us. Regards, Becky...More

Reviewed yesterday via mobile

Very nice hotel, perfect location but very rude staff. They were waitting for tips and if you did not give them they were rude. You have to pay for wifi which is tragic considering that all over the world people communicate through internet plus the...More

Thank tonia p
Response from nypalace, General Manager at Lotte New York PalaceResponded today

Dear tonia p, Thank you for taking the time to review you stay with us. I am sorry we did not live up to your expectations. I will be reaching out to you in a private message to further discuss this disappointing feedback. Regards, Becky...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$309 - US$798 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Spa Hotel in New York City
#36 Family Hotel in New York City
#70 Business Hotel in New York City
#74 Luxury Hotel in New York City
#81 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$309 - US$798 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Spa Hotel in New York City
#36 Family Hotel in New York City
#70 Business Hotel in New York City
#74 Luxury Hotel in New York City
#81 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1267)
Room & Suite (789)
Dining (76)
Pool & Beach (2)
Amenities (17)
Business Centre & Event Rooms (16)
Family and Play Areas (5)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
madcatlady2018
14 April 2018|
AnswerShow all 8 answers
Response from MissS85 | Reviewed this property |
I’m not sure about a regular room there. We were in the towers and there isn’t an additional charge for Wi-Fi
1
Vote
donnellyz
20 March 2018|
AnswerShow all 5 answers
Response from 67Jennyc8 | Reviewed this property |
Yes there is a good hairdryer kept in a drawer in the bedroom.
0
Votes
Sargon B
4 March 2018|
AnswerShow all 6 answers
Response from Nicki H | Reviewed this property |
Yes, our room had an iron and ironing board.
0
Votes
Room Tips
"Cathedral View rooms are worth the extra cost!"
Read review
"Visit the cocktail bar and feel yourself slip back in time!"
Read review
"stay in the towers with a room overlooking St Patrick's Cathedral"
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"ask for a room with city / cathedral view."
Read review
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