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Lotte New York Palace

Expedia.comUS$267*
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Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
US$267*
US$310*
US$266*
US$310*
US$266*
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Lotte New York Palace
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3,021 Reviews from our TripAdvisor Community

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Showing 2,574: English reviews
Reviewed 21 November 2013

I have stayed at the NY Palace hotel at least 6 times and always feel welcomed and comfortable. The staff, especially the concierge are friendly and very helpful. The rooms are spacious and clean. The beds are ultra comfortable. And it is situated within walking distance of Central Park, shopping and Broadway shows. And with their new renovations they have...

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Helpful?
Thank Diane D
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Diane D, Thank you for making our hotel your home away from home. I am delighted to hear that you appreciate our renovations and we look forward to your next visit. All the best, David Chase General manager

Boynton Beach, Florida
Reviewed 20 November 2013

The renovated room was fabulous. My wife and I were on the 32nd floor. Very nice size room for a Manhattan hotel. This was near all the subway lines. Fifth Ave. and Madison Ave. shopping right around the corner. The concierge desk was very helpful.

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Helpful?
Thank davidc60
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear davidc60, Thank you for sharing your great experience with our future guests. I am glad to hear that your enjoyed your stay at the Palace as well as our location and the service provided to you by our Concierge. I hope to welcome you back in the future for another pleasant stay. All the best, David Chase General Manager

DURHAM
Reviewed 19 November 2013

Second year running at the New York Palace- great renovations, fabulous room which had been renovated and central view of cathedral. Friendly staff and comfortable room with loads of space. Just needs free WIFI and tea/coffee making facilities in room ...Looking forward to next year's trip already!

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Helpful?
Thank GARYNSUSAN
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear GARYNSUSAN, Thank you for your review. I am delighted that we, once again, had the pleasure to welcome you to our hotel for another great stay. I am happy to hear that you enjoyed our renovated rooms and our staff. We sincerely hope to welcome you back in the future. Kindly let us know when you will be staying...

Miami, Florida
Reviewed 18 November 2013

I loved the hotel and it's location. Here are some positives : -great great location walk everywhere - large updated room. Awesome bed, tv , and lighting -bar was excellent and waitress was very professional and accommodating Negatives : - be careful with rooms you may think you have some view BUT my view was of of a building not...

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Helpful?
Thank NattyMiami_Florida
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear NattyMiami_Florida, Thank you for your feedback. Please rest assured that we are taking each one of your comments in to consideration as we are constantly working to improve our services. I am happy that you enjoyed our location as well as our rooms and our staff and we hope to have the pleasure to welcome you back sometime in...

New York, New York, United States
Reviewed 18 November 2013

Stayed here for a girls weekend "staycation" with my mom and we had a fabulous time. The room was beautifully renovated, comfortable, and our service was wonderful! When reaching out to guest experience for restaurant advice we were greeted so nicely by Emily Talpalar. She made our stay so easy and enjoyable!!! I would recommend this hotel to anyone living...

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Helpful?
Thank Katie S
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Katie S, Thank you so much for sharing your wonderful experience with our future guests. I am very glad that you have chosen us for your "staycation" and even happier that you had a fabulous time. I will gladly pass your kind words on to Emily. She is certainly an important Palace family member and I am sure she...

Charleston, South Carolina
Reviewed 18 November 2013

During a recent stay I needed to arrange transportation for a group of 18. This last minute (same day) request was taken care of by Carolyn Innocenzi, Concierge for the hotel. She also followed up to ensure the company had all of the details for our destination and return trip. Carolyn's willingness to take responsibility and solve a potential problem...

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Helpful?
Thank Bob S
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Mr. Bob S, Thank you for sharing your experience. I am glad that you are please with Carolyn's service as she is a valuable member of the Palace family for years and we are happy to work with her as well. Thank you very much for staying with us and we truly hope to welcome you back in the...

Boston, Massachusetts
Reviewed 18 November 2013

I didn't want to leave the Palace after of weekend of being treated like a princess! From the friendly greeting upon arrival, to the bell captain's prompt attention with my bags, and valet with my car at departure, my stay couldn't have been more wonderful. The front desk clerk, Juan Carlos if I recall correctly, paid special attention to my...

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Helpful?
Thank Traveler1234524
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Traveler1234524 I am Incredibly happy to hear that you had such an amazing time while staying with us. Thank you so much for all your kind words and I will make sure to pass it along to our staff. I truly hope to have the pleasure to welcome you back to our hotel in the future and have you...

Los Gatos, CA
Reviewed 16 November 2013

I stayed at the palace before and I was blown away by how lavish the entrance was , the opulence of the rooms and the friendliness of the staff. My last trip I would have given the hotel 4.5 stars. Fast forward to today.. We arrived at the hotel to find out it was under extensive construction. The entire grand...

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1Thank Livewild
nypalace, General Manager at Lotte New York Palace, responded to this review

Thank you for your feedback. I sincerely apologize for the inconvenience you have experienced while the renovation was in place and I am very pleased to say that our renovations are now fully complete after a long journey. We truly hope we would have the pleasure to welcome you back so that you can experience our brand new hotel and...

West New York, New Jersey
Reviewed 16 November 2013

We stayed during the annual UN General Assembly. What a drag! Heavy security with metal detector every time getting back inside the hotel. The security staff are most likely contractors and we know making you feel welcome is not their focus. Anyway, my partner was about to get through the security and was asked to step aside to make way...

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Helpful?
Thank CliveNYC
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear CliveNYC, Thank you for your valuable feedback. I appreciate you taking the time to let us know on what we could improve as we are most certainly working to ensure all of our guests have a most comfortable stay. I am happy that your were able to enjoy you room and your stay as well as our grand Lobby....

London, United Kingdom
Reviewed 16 November 2013

We thoroughly enjoyed our stay at the New York Palace. Our room was very large, the bed very comfortable and the staff friendly. We did not eat or drink within the restaurant but the staff were very courteous in offering suggestions on where to go! The hotel was within walking distance of Central Park (about 15 mins) and other great...

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Helpful?
Thank Kristine_85
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Kristine_85 I am so glad to hear that you enjoyed your stay. We look forward to welcome you back in the future and hopefully you will have a chance to try our fantastic restaurant Villard by Michel Richard. Also, thank you for sharing your experience with our future guests. All the best, David Chase General Manager

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02/04/2017 03/04/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: £249 - £619 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#16 Spa Hotel in New York City
#55 Family Hotel in New York City
#65 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

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Cumbria, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher the floor better the view”
 of 5 bubbles AnthonyN639, 23 Mar 2017 | Read review
“Ask for view. Consider different room types. Higher floor had no city noise.”
 of 5 bubbles 6woods, 14 Mar 2017 | Read review
“When in doubt go to the towers!!!”
 of 5 bubbles O3125QBdebbiew, 14 Mar 2017 | Read review
“Upper level floors have great views. Ask for a corner if possible!”
 of 5 bubbles kswex, 13 Mar 2017 | Read review
“Take the view of Saint Peters, it's spectacular”
 of 5 bubbles P1528FNsteves, 6 Mar 2017 | Read review
5 of 5
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US$267* /night
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Prices are for 1 room, 2 adults
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