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Lotte New York Palace

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3,112 Reviews from our TripAdvisor Community

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Showing 2,651: English reviews
Reviewed 9 September 2016 via mobile

Stayed here while my son was working the US Open for 2 weeks on the 39th floor, corner room with an impressive view. Every request was answered and responded to immediately- room service, laundry service and the few times we called housekeeping for washcloths that were not left during daily cleaning. Rooms and all areas were very clean. The doormen...

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Helpful?
Thank Alex D
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Alex D, Thank you kindly for your review! We're so glad to hear about the impeccable service you've received during your stay with us! Our staff understands the importance of their sense of urgency in order to meet all guest requests in a timely manner. We are so terribly sorry to hear that you missed your train due to...

Reviewed 9 September 2016

Just returned from a fabulous 5 day stay. Staff were all very friendly and helpful. Special mention for Denzil in Room service who made our day! Although we couldn't get interconnecting rooms we did get adjacent. Beautiful, big and well equipped rooms. An issue with the hairdryer was quickly resolved. We had rooms on 26th floor which were very quiet....

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Helpful?
Thank Jeanne K
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Jeanne K, Thank you for your wonderful review! We are so happy that you had such a fabulous stay with us! We are so excited to hear that you will be back on your next trip to NYC. Your kind words will certainly be shared with our staff and Denzil, who consistently goes above and beyond to ensure that...

Fort Worth, Texas
Reviewed 8 September 2016

The room (Cathedral View) was quiet and very comfortable and room service was prompt and gracious. The only issue we had was breakfast in the restaurant when we couldn't seem to order our food or get any coffee despite five separate requests. To be fair, it seemed that no other table was having this problem and we were later told...

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1Thank aramsay
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear aramsay, Thank you for sharing your review! We're delighted to hear about your comfortable and pleasant experience during your stay with us. We appreciate your feedback regarding the service you've received in the restaurant and will share it with our team. We strive to continuously make improvements in our services and utilize comments like yours as retraining tools. We...

Lexington, Kentucky
Reviewed 7 September 2016 via mobile

We stayed over Labor Day weekend and was so impressed by the friendliness of the staff. They were very helpful from the bell hop to the front desk. The room was beautiful and very spacious! Great location!!! We will definitely stay there again!! Thanks for a fabulous weekend!!

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Helpful?
Thank Dale C
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Dale C, Thank you for your kind review! We are ecstatic that you had a wonderful stay with us! It's always a pleasure to hear that our staff was so friendly and helpful. We will be certain to share your kind remarks! We would love to welcome you back in the near future and we certainly hope to see...

Mexico City, Mexico
Reviewed 7 September 2016

It was a nice experience, we go with the family every november or december, nice hotel, and the staff is very nice , everything is clean and beautiful, the rooms are nice and perfect size , the food is excellent too, I will return this december for the pleasure of being in this hotel

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Helpful?
Thank Maria Teresa T
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Maria Teresa T, Thank you for your wonderful review! We're so glad to hear about your excellent stay during your trip to NYC. We strive to ensure that our guests feel welcomed and experience a level of luxury that is incomparable. We are excited to welcome you and your family back in December! We look forward to seeing you...

San Francisco
Reviewed 7 September 2016

Enjoyed our stay in NYC at the Palace. 1 block from Rockefeller Center and close to everything. Good restaurant on site would improve the overall experience. Booked a Cathedral Corner room and thought it was spacious and elegant. Would recommend this hotel and will return here.

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Helpful?
Thank crzy4travel
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear crzy4travel, Thank you for your kind review! We are so glad to hear that you enjoyed your stay with us! We would love to welcome you back in the near future. We look forward to your next visit with us! Warmest Regards, Jessica Chan Guest Experience Manager

Edinburgh, United Kingdom
Reviewed 7 September 2016 via mobile

I stayed here last time I went to New York so was thrilled to stay here again. The check in staff were warm and friendly. I was delighted to be offered an upgrade with a stunning view of St Patrick's. On day two I was seamlessly to another room because of any issue with a leak. The room on 39th...

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Helpful?
Thank whiskyanne
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear whiskyanne, Thank you for your fantastic review! We are delighted to hear about your exceptional experience with our staff! We are dedicated to ensure that our guests are comfortable, welcomed and happy. We appreciate your feedback and will certainly share it with our team! We can't wait to welcome you back in the near future and we certainly hope...

Preston, United Kingdom
Reviewed 7 September 2016

My new wife and I stayed here 29th August until the 2nd September for our honeymoon. Thank you for our Honeymoon champagne and chocolates, it was a lovely surprise! :) It was our first time in New York and we could not have asked for a better place to spend it! Not only is it a beautiful building, the hotel...

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Thank afhough
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear afhough, Thank you kindly for sharing your review! We're so happy to hear about your wonderful experience during your stay in NYC. It brings us great joy to celebrate such a special occasion with you and your wife, especially on your honeymoon! We would love to welcome you back to stay with us again on your next trip to...

Reviewed 7 September 2016 via mobile

Me & my partner stayed here at the Lotte New York Palace for a short stay whilst visiting New York, I have no complaints whatsoever. We had a room with a view on the 32nd floor - absolutely breathtaking views of New York and straight opposite our hotel was St Patrick's Cathedral - very spoilt every morning waking up to...

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Helpful?
Thank Kirsty L
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Kirsty L, Thank you for your wonderful review! We are excited to hear about your fantastic experience with us! We're so happy that our staff was so helpful and accommodating to all your needs. Our staff truly understands that NYC can be quite overwhelming especially for first-time travelers and they do their best to ensure that our guests feel...

West Palm Beach, Florida
Reviewed 6 September 2016

This is an expensive luxury hotel. We have stayed here many times in the past with excellent results. So we were expecting a similar experience when we recommended it to our traveling companions. We were all disappointed. Of course it is beautifully located behind St. Patrick's Cathedral. The lobby is elegant. But the service, room, view and amenities have suffered...

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Helpful?
2Thank Jon C
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Jon C, I am so sorry to hear of the issues you encountered during your stay at the hotel. We continuously strive to ensure that every guest feels welcomed and special. I will be contacting you to discuss the concerns mentioned during your stay. I look forward to discussing this with you further. Warmest Regards, Jessica Chan Guest Experience...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: £238 - £593 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#17 Spa Hotel in New York City
#54 Family Hotel in New York City
#62 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a Cathedral view! makes all the difference!”
632carlad, 26 Apr 2017 | Read review
“Our room on the 38th floor had a great view”
Cristie03, 25 Apr 2017 | Read review
“Go with the Towers rooms, you won't regret the expense.”
SteelCityLawyer, 25 Apr 2017 | Read review
“Some rooms have an amazing views of St Patrick's”
NataliekCyp, 24 Apr 2017 | Read review
“the hotel was quiet even with a conference going on and views of the cathedral are wonderful.”
cmh01, 24 Apr 2017 | Read review
5 of 5