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Four Points by Sheraton Midtown - Times Square

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Traveller (439)
Room & Suite (234)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Our newly renovated Four Points by Sheraton Midtown - Times Square hotel is in the heart of Manhattan near the Broadway Theater District, Port Authority Bus Terminal, and Hell's Kitchen. The hotel is within walking distance to Jacob Javits Convention Center, Madison Square Garden and Penn Station, and Central Park. Getting around is easy from our hotel since we are just steps from the Times Square subway station servicing the A/C/E/N/Q/R/W/1/2/3/7/S lines. We offer all of our guests FREE Wi-Fi throughout the hotel, FREE bottled water in the rooms, and FREE fitness room access. Our newly renovated rooms feature new Four Corners by Four Points mattresses as well as new 48" Smart TVs with Hulu, Crackle, and YouTube. And when it's time to unwind, our new lobby bar features local "Best Brews", wines, cocktails, and dinner fare in a clean, cozy, and modern environment.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Value
Mid-range
HOTEL CLASS
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2,486Reviews
580Photos
69Q+A
100Room tips
Traveller rating
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Popular mentions
This hotel has excellent service !!we were greeted by Claudia who helped made our stay enjoyable !! The staff in the restaurant were very attentive to our needs and the breakfast was delicious !! This is a small diamond in the rough!! I would recommend staying there !!
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The location of this hotel has a lot to be desired, since it is across the street from the PABT. Luckily, there are a lot of other hotels on this street so it is pretty safe. The room was pretty small, but I did get a good nights sleep. I enjoyed the two free bottles of water
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Response from 4PKsun, Front Office Manager at Four Points by Sheraton Midtown - Times Square
Responded 6 days ago
Dear BoysInNY, Thank you for taking the time to share your valuable feedback. My name is Kevin Sun and I am the Front Office Supervisor at the Four Points by Sheraton Midtown - Times Square. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 212-967-8585 . I look forward to speaking with you in order to restore your confidence in the Four Points by Sheraton Midtown - Times Square. Sincerely, Kevin Sun kevin.sun@fourpointsmidtowntimessquare.com
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Where do I even start? Stayed here twice. Both times we got the worst possible room ever, unless you like an eye level view of the bus station. Once the cleaning staff bust into out room without knocking at 8am. And asking for an kettle to heat up milk is like asking for a
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Response from Ron B, General Manager at Four Points by Sheraton Midtown - Times Square
Responded 2 weeks ago
Dear YOO2Y - thanks so much for your comments. We do pride ourselves in giving all of our guests the best service possible. We obviously failed not giving you the service that you deserved. Our sincerest apologies for this. Regards, Ron Bhandari General Manager
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The hotel is well located near the main attractions of NY, there is a Subway just a few steps away. The rooms are ok, staff is good in general. Coffee is free and very good. Pros: Location Price Coffee Staff Cons: The street during the night doesn’t look to be very safe
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I can’t say enough about this hotel. Great location, friendly staff, and they went out of the way to make our stay amazing. Good midtown location close to transportation. Small hotel with very few rooms on each floor, and a boutique feel. Staff was friendly and professional.
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"Choose a room that is facing the city to have a beautiful view especially at night."
"higher floor"
"Ask for a high floor if available"
"Ask for a room on the back."
"Our room facing an apartment so they can see us, we can see them."
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PRICE RANGE
US$121 - US$452 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton midtown - times square hotel new york city4 points by sheraton midtown - times squarefour points midtownfour points new york city
LOCATION
United StatesNew YorkNew York CityManhattanHudson YardsTimes SquareGarment DistrictMidtown WestHell's Kitchen
NUMBER OF ROOMS
244
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