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Element New York Times Square West

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Element New York Times Square West
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3,801 Reviews from our TripAdvisor Community

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Showing 2,422: English reviews
Reviewed 2 days ago NEWvia mobile

Amazing stay right in the heart of Times Square with really easy public transport connections but also within walking distance of everything you'd want to see (Times Square, 5th avenue, Central Park). Thanks to James the bellman for sorting us out with a car back to JFK!

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Helpful?
Thank Lauren C
Ireland
Reviewed 2 days ago NEW

We had a great experience with this hotel and were glad that we had booked to stay here. Staff on Reception were lovely. The Room was a grand size with two Queen Beds in it. We found the Fridge and little kitchen area very handy. We had no Kettle so Microwaved the Water for a cup of tea as we...

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Thank CarrigGirl
Reviewed 4 days ago NEWvia mobile

Just returned from a fantastic 4 night stay that was booked with only 24 hours notice. Rooms are huge, especially given its NYC (or any major city for that matter) & the small kitchen area & refridgerator are an excellent addition! Bed & pillows are so comfortable which is exactly what you need after a long day walking around the...

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Helpful?
Thank Elizabeth C
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay! We are delighted that you had an enjoyable stay with us, and that you recommend the hotel. We look forward to your next stay. Safe travels!

San Juan, Puerto Rico
Reviewed 5 days ago NEW

This was the first time that I stayed at this Element. The location is great for attending meetings at the Javits. Rooms are nicely done and have a small kitchen, which adds flexibility. Bathroom is OK; be carefull when opeing the shower for you can flood the room, quite easy. Service from the FD to housekeeping is excellent and quite...

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Helpful?
Thank TRM0510
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thank you for sharing your feedback about your stay. We appreciate your comments about your guestroom, service, and our elevators. We are indeed a busy property, and we enjoy taking good care of our guests. We hope to see you again soon!

Bowling Green, Kentucky
Reviewed 6 days ago NEW

Every time I come to NY for business, I stay at the Element Times Square. The staff is SO friendly, they have free breakfast and wi-fi, and the location is super convenient to the Javits Center, so during the gift shows we attend, we can quickly and easily get to our "office" for the day! In particular, I have worked...

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Helpful?
Thank wosmith
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback about your experience at our hotel! We are delighted that you enjoyed your stay with us, and look forward to your next stay. Safe travels!

Reviewed 1 week ago via mobile

It was a very clean hotel. Was not a fan of the breakfast they served while we were here.... they serve happy hour . However just beer was served no wine... The staff was very nice. Especially James the bellman. He was very nice and very knowledgeable of all the restaurants and sounding areas. He truly went above and beyond...

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Helpful?
Thank Harold1029
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback regarding your recent stay. We are pleased that you liked the hotel, and will share your positive feedback about James. Your comments about breakfast and our evening Relax reception are appreciated, as well. We hope to have you back as a return guest in the near future. Safe travels!

Reviewed 2 weeks ago

My girlfriend and I stayed at this hotel for four days 01/26 - 01/29. Check-in for our suite was fairly seamless and the staff was helpful. Getting up to the room took a while because one of their elevators was temporarily disabled (which seemed to happen around the same time everyday), and the other two took forever going between the...

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Helpful?
Thank Jerrell U
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your experience. We regret the construction noise and disruption you mentioned, as well as elevator waits. Your feedback is helpful to us, as it helps us to effectively address guest concerns and make improvements. We apologize for the issues you noted, and hope to have the opportunity to be of service in...

Elkridge, Maryland
Reviewed 2 weeks ago

The Element NY Times Square is very conveniently located just a couple of blocks away from the heart of Times Square--a very, very convenient location, central to almost everything in Manhattan. The property itself is clean and modern, offers a fitness center, business center, and continental breakfast. The front desk staff are very friendly and engaging, and the rooms are...

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Helpful?
Thank Christopher M
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback about your stay. We are delighted that you enjoyed your time as our guest, and hope to have you back as a return guest. Safe travels!

Silver Spring, Maryland
Reviewed 2 weeks ago

Nice hotel, parking easy across the street. Appreciated having a centrally located hotel. The rooms are tight, but clean and nicely decorated. Front desk staff was great, concierge very helpful. Only thing not awesome was the breakfast. The room doors rattle every time someone opens/closes upon entry and exit. A bit noisy, but I suppose that is to be expected...

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Helpful?
Thank LauraLevengard
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay. We appreciate the positive comments, and your comments about the door noise and breakfast are very helpful to our constant effort to provide the best hotel experience to our guests. We hope to see you again soon!

New York City, New York
Reviewed 2 weeks ago

I stayed for 2 nights at this property, being an SPG property, I thought it would be at par with other SPG properties. However, I wasn't completely satisfied with this property. The premise was a bit run down, it's very busy though, so that would have contributed to that. My room in particular was not refreshed for my entire stay,...

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Helpful?
Thank worldbouncer1020
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay. I sincerely apologize for the issues that you mentioned, but appreciate your comments as they help us improve. Please contact me directly at gm@elementtimessquare.com so that I can personally be of assistance. Thanks again.

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: £118 - £317 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#39 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
116 questions
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Questions? Get answers from Element New York Times Square West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't Get a room on the west of the building (if you are facing it), These rooms are SMALL”
 of 5 bubbles jerrellu, 3 Feb 2017 | Read review
“Lower floors are better as elevators can't keep up.”
 of 5 bubbles smumba, 27 Jan 2017 | Read review
“pay a bit extra for a room with a view! One night it snowed and seeing the rooftops of New York covered in snow was quite charming.”
 of 5 bubbles av0ka, 23 Jan 2017 | Read review
“Quieter at rear.”
 of 5 bubbles EdinburghSky, 18 Jan 2017 | Read review
“Find another hotel in the Starwood group”
 of 5 bubbles euromarketer, 14 Jan 2017 | Read review
5 of 5