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DoubleTree by Hilton Hotel New York City - Financial District

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DoubleTree by Hilton Hotel New York City - Financial District
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2,086 Reviews from our TripAdvisor Community

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Showing 1,800: English reviews
toospecial
Reviewed yesterday NEW

This is a old Hilton hotel, the rooms are small, the elevators are sooooo slow. The staff is pleasant, and they attempt to be helpful. What you pay for what you get is really out of sync. Did I say how small this room is????

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Helpful?
Thank toospecial
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you for being our guest and posting a review. We apologize that you encountered some wait times with the elevator and that you found your room to be small. We have various room sizes available, so when making your next reservation, we encourage you to request one of the room configurations that might better meet your needs. Thank you...

Oslo, Norway
Reviewed yesterday NEW

Stayed here for a week in november 2016 at a price of USD 130 per night for a double room sleeping 2. Its a pretty average slightly old hotel in a good location on southern Manhattan in New York City. No trouble at all checking in and out. The rooms were a bit old fashioned but contained the basics with...

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Helpful?
Thank talund
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you for choosing our hotel for your stay. We are glad you liked our convenient location and your clean and well-equipped room. However, we are sorry for the problems you encountered with the elevator and apologize the inconvenience caused by the delays. We also appreciate your observation for our property and have taken a note of it. Thanks again...

florida
Reviewed 2 days ago NEW

This hotel needs to be refurbished. Waiting time for an elevator sometimes more than 15 minutes. Staff not well trained. The Italian Restaurant is terrible and overpriced. Security is questionable. This is the worst Doubletree I have ever stayed in.

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Thank FloridaDana
Reviewed 3 days ago NEWvia mobile

My friend and I recently stayed here for one night and had a wonderful time. The staff was very friendly and the room was very nice, although a little small. We had a King Size bed and it was big and comfortable but the room was a little cramped. The area was great. There was a great tavern across the...

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Helpful?
Thank Frankie S
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

We appreciate you evaluating your recent stay at the DoubleTree by Hilton New York City - Financial District. It’s great to know that you loved your well-maintained room and our location in Lower Manhattan. Thank you for recommending us, and we hope to see you and your friends again soon! Martin Owens Front Office Manager

Kimberly, Alabama
Reviewed 3 days ago NEW

We travel to NYC from Alabama about twice a year and stay in different locations each time. We were able to get a great deal on this hotel through Expedia and it did not disappoint. It is near the R, W, 1 and 4 Subways... each were easy to get to, however, the ride to most popular places was a...

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Helpful?
Thank Gail M
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you for reviewing your recent stay at the DoubleTree by Hilton New York City - Financial District. We are grateful for your business and love reading how much you enjoyed your room and other facilities during your Thanksgiving visit. We also appreciate your onservations. Thanks for being our guest, and we hope you will stay with us again in...

Houston, United States
Reviewed 4 days ago NEW

Overall a decent Double Tree, great location. There were a few things which were sub par - Firstly - the elevators - I understand it was an extremely busy period so I could let this fly - but waiting over 10 minutes for an elevator? Also - there is no Hilton branded breakfast room - instead it's located within a...

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Helpful?
Thank adelaO7894XG
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you for being loyal towards our brand and for the feedback about your stay with us. We are happy that you liked our convenient location. However, we are sorry that you were unhappy with our breakfast offerings and for the delay you experienced with our elevators. We truly regret for not living up to your expectations and for the...

Warrnambool, Australia
Reviewed 6 days ago NEW

First: After arriving at the hotel at 10.00pm and being told that our room was no longer available we were told to stay in a substandard room with no compensation whatsoever. After getting to the room we were surprised to discover this bed was a king single (which is a boarder line joke for two people to stay in) I...

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Helpful?
1Thank Michael L
ManagerX1, General Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear Michael, Thank you for staying with us and for the feedback. I am so very sorry for the unpleasant check in experience and the overall disappointing stay. I am deeply sorry our staff was not as responsive and precise as they should have been in working to address your specific concerns throughout your stay. It is always our goal...

Reviewed 6 days ago NEW

this was the worst hotel I have ever stayed in. From the entrance to the staff that wasn't there to the restaurant, etc. The only positive thing I can say is that the guys on the ground floor were very helpful in getting transportation.

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1Thank edwardgK48CB
ManagerX1, Front Office Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear Edward, thank you for being our guest and for the feedback about your stay at our hotel. We are sorry to hear that overall you had a disappointing stay. To make sure this doesn't happen again, we are actively working with our staff to improve our customer service in all areas of our hotel. We appreciate your comments as...

Cedar Rapids, Iowa
Reviewed 1 week ago via mobile

Weekend of thanksgiving 2016. The staff was proficient at their jobs, friendly and the cookies at check in were great. The women checking us in, while very friendly, could slow down while talking as some of us are not that adept at understanding English with a strong Spanish accent, I'm sure I missed some of what they said. The lobby...

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Helpful?
Thank Taz1040
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you for selecting the DoubleTree by Hilton New York City - Financial District recently for your trip to NYC and for the review. The traditional DoubleTree cookie is our way of saying thank you for being our guest, and we are happy to note that you enjoyed the good value we offer in Lower Manhattan. That being said, we...

Toronto, Canada
Reviewed 1 week ago via mobile

Bathroom floods because shower door doesn't close. 45 min and 3 phone calls for a shower cap that never came. no bottled water on room. three elevators with a lobby On level 2 for 44 floors. wait times ridiculous for the elevator. Small pillows. 23 degrees and below ac turns on 23 and up heating but suffocates you at night...

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Helpful?
Thank AK7811
ManagerX1, Front Office Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you for staying with us and for reviewing your experience. We are happy to hear our location met your travel needs, but sorry the remainder of your stay was not what you had hoped. We appreciate your comments as they help direct us to the areas where we can improve. I have alerted housekeeping to the many items that...

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Staying in Financial District

Neighbourhood Profile
Financial District
At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis Island to learn about the vital immigrant history of the city.
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities

Additional Information about DoubleTree by Hilton Hotel New York City - Financial District

Address: 8 Stone Street, New York City, NY 10004-2202
Region: United States > New York > New York City > Financial District , Manhattan
Price Range: £104 - £355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel New York City - Financial District 4*
Number of rooms: 399
Reservation Options:
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Hotel Style:
#204 Luxury Hotel in New York City
#234 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel New York City - Financial District staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel New York City - Financial District staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I guess if you are on a high floor you have better chance the elevator is not full, but that's only a guess.”
 of 5 bubbles zhouluke, 24 Nov 2016 | Read review
“Subway is close by for easy access to the city”
 of 5 bubbles DavidJ716, 21 Nov 2016 | Read review
“A lower-floor room to avoid the lifts. A higher floor 41 - 44 if you want the views and a room facing east to see the trade centre tower.”
 of 5 bubbles garysweeney9, 16 Nov 2016 | Read review
“Do not stay in this hotel!”
 of 5 bubbles CarolineN55, 1 Nov 2016 | Read review
“Get a room close to ground level. The elevators are not always available and you will need to take the stairs at some point.”
 of 5 bubbles annessy1, 25 Oct 2016 | Read review
5 of 5
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