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Row NYC Hotel

Booking.comUS$144*
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GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Row NYC Hotel
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16,526 Reviews from our TripAdvisor Community

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Showing 11,959: English reviews
Huntingdon Valley
Reviewed 4 March 2017

Have stayed at Row NYC before. Good value and very pleasant staff. Great location. Used the concierge service. He was pleasant and efficient. We come to NYC several times a year to see shows, and most of the time when we stay over, it is at Row.

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Helpful?
Thank 601irwins
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the 4/5 review! We're thrilled to hear that you had a great stay with us! It's wonderful that our team provided you with friendly and efficient service! We're also very pleased that you loved our central location and we hope you were able to explore New York! We'd love to see you again soon to share an even...

Philadelphia, Pennsylvania
Reviewed 4 March 2017

This hotel is nice for a average price in the location in the city... it's very close to everything and was convenient. The downsides that I found was that the checkin could have been smoother. There are long lines and very chaotic. The rooms are not very spacious but that's to be expected for the area. Although not big the...

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Helpful?
Thank Manib22
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, we appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to see you again in the future to share a more positive experience with you.

Swansea, United Kingdom
Reviewed 4 March 2017 via mobile

Just returned back from the ROW NYC, another fantastic stay at this Hotel we had a double double room booked and we ended up with a superior room can't fault them. Check in was a breeze a que as anticipated as it was lunch time but nevertheless a breeze polite staff checking us in. Room ready so it was a...

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Helpful?
Thank Dawn060674
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the perfect review, Dawn! We're delighted to hear that you had an incredible stay with us! It's wonderful that your check-in process was easy and that our team provided you with friendly service! That's what we like to hear! We're also very pleased that you loved your room and that everything was comfortable for you. We'd love to...

Oxford, United Kingdom
Reviewed 4 March 2017

Great location to everything, very busy Hotel with mixed age range staying at Hotel. Breakfast facilities could be better, very limited choice. Staff very friendly and helpful, especially Cristina S on reception

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Thank jryan_580842
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the 4/5 review! We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location and proximity to many exciting attractions! We're also very pleased that our team provided you with friendly and helpful service - that's what we like to hear! We'd love to see you again soon to...

Nenagh, Ireland
Reviewed 4 March 2017

Very small rooms. The bed was extremely comfortable. Building work going on next door was very noisy even at night. I found it very impersonal. Great location for sightseeing. Well priced. Most unfriendly place I ever stayed.

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Thank eileenteresao
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate your feedback, Eileen. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. Your happiness and satisfaction are very important to us and we'll be addressing your concerns with the...

Boston ma
Reviewed 3 March 2017

Needs hair dryer,refrigerator,bath, no ice machine on the floor.if Ur going to stay a day or two this would be for U. But if Ur going to stay longer I wouldn't. Rooms are really tight, bathroom looks a little old paint chipping off the ceiling.

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Helpful?
Thank Michelle G
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Michelle. We're disappointed your time with us was less than ideal. We strive to offer quality service and convenience for our guests. It's unfortunate our amenities and features didn't exceed your expectations. We'll address your concerns with our team moving forward. We look forward to sharing a more positive experience with you soon.

London, United Kingdom
Reviewed 3 March 2017 via mobile

I've stayed in 5 star and 3 star NY hotels, so can compare well - and Row wasn't a pleasant experience. Check in was a disaster, nearly an hour waiting to check in. Only two receptionists, after one decided to go on an apparent break with no cover, with the remaining two without a care in the world for those...

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Helpful?
Thank funkydory13
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, We appreciate the feedback. It's lovely you enjoyed our prime location but we're disappointed your time with us was less than ideal. We do offer the Stay n Touch check-in system which allows guests who book through the hotel to check-in via email thus bypassing the lines. We regret that our rooms didn't meet your expectations. We hold...

Brisbane, Queensland, Australia
Reviewed 3 March 2017 via mobile

We stayed for 5 nights. This hotel is in a great location. Close to Times Square, Central Park, Broadway, and pretty much walking distance to most of the main attractions (Rockefeller, Empire State Building). 5 stars for location! It's a very busy hotel! We had a smooth check-in but noticed big lines most days at the reception. Our room was...

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Helpful?
Thank Louise M
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Louise. We're happy you had a pleasant stay with us and enjoyed our prime location. It's lovely you appreciated our bar atmosphere and entertainment, as well as the convenient City Kitchen. It's great our team made you feel so welcome. However, we're disappointed that your stay with us was less than ideal. We regret that you...

Philadelphia, Pennsylvania
Reviewed 3 March 2017

Very nice hotel at Times Square. Great value for the money. Late checkout (noon). Cute room. loved everything about it. On a busy street but you could barely hear it. Would definitely stay here again!

Review collected in partnership with this hotel
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Helpful?
Thank Melissa T
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the wonderful review, Melissa! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!

Belfast, United Kingdom
Reviewed 3 March 2017 via mobile

Checked in after a long queue of people tired from a longhaul... Friendly guy who convinced us he was doing us a favour by giving us a great room.. We booked deluxe so no favour done. Slipped in a 145.00 dollar facilities charge passing it off as taxes (booked through booking.com foolishly thought all inclusive). Got to room deluxe not...

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Helpful?
Thank INGRID J
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Ingrid. We're disappointed your time with us was less than ideal. It's unfortunate you didn't notice all fees associated with your booking. Our facilities fee allows us to offer additional amenities for our guests. We do have a variety of room sizes and would be happy to help you choose one which better suits your needs...

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07/05/2017 08/05/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

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  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Row NYC Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose another hotel”
mrmikehealy, 28 Apr 2017 | Read review
“They didn't take my tip money when they cleaned my room. Ask for 2 bedroom room as the one standard bed is tiny!! Ask for a higher level not close to the elevators as it is loud in the hallways. There are no fans in the bathroom fyi only some bathrooms have a window. ”
2daniellej, 27 Apr 2017 | Read review
“I would not recommend a room on the 8th avenue side unless you are on the top floors.”
207donna2015, 27 Apr 2017 | Read review
“pick a different hotel”
830janetg, 27 Apr 2017 | Read review
“DON'T pay for the upgrade to the supposedly bigger room. It was the same size.”
KatKealy, 26 Apr 2017 | Read review
5 of 5
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