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Traveller (3848)
Room & Suite (1405)
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Overview
  • Excellent28%
  • Very good36%
  • Average19%
  • Poor9%
  • Terrible8%
Travellers talk about
“city kitchen”(549 reviews)
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AMENITIES
Free Internet
Parking
Breakfast Available
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
4 Star Hotel
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Offers from Row NYC Hotel
Special Price: 15% OFF + 3 FREE REWARDS
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Special Price: 15% OFF + 3 FREE REWARDS
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (21,489)
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All reviewscity kitchendistrict mmilford plazagreat locationtimes squarenew yorkrooms are smallbusy hotelaround the cornerstreet noisesubway stationcentral parkelevatornycbroadwayblockhip
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2,911 - 2,915 of 15,767 reviews
Reviewed 2 July 2017

The Row's location is perfect, close to all!! Walking distance to everything you'd want to be.Rates were very reasonable and rooms very clean. All employees were very accommodating. Plan on staying there every time I visit.More

Review collected in partnership with this hotel
Thank lfjosey
Response from ROW_NYC_Hotel, General Manager at Row NYC HotelResponded 4 July 2017

Dear Guest, Thanks for the wonderful review! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We aim to please and...More

Reviewed 2 July 2017

This hotel was booked for my wife and I via the Big Bus Tour company. We had a corner room which had 2 windows. Good views. The hotel somewhat disappointed me, in that, there was no coffee pot or mini fridge in the room. Our...More

Review collected in partnership with this hotel
1  Thank stevenlD6405AQ
Response from ROW_NYC_Hotel, General Manager at Row NYC HotelResponded 4 July 2017

We appreciate the feedback, Steven. We're disappointed your time with us was less than ideal. While we're happy you enjoyed our comfortable room, it's unfortunate our services didn't meet your expectations. We regret that you didn't appreciate our elevator system. We'll address your concerns with...More

Reviewed 2 July 2017

No room available on arrival (I had a reservation with confirmation number) when the incredibly rude staff finally found me one it was noisy, dirty and they had double booked it so I had another guest try to enter the room at 2am! Security then...More

Review collected in partnership with this hotel
2  Thank A4479LUvanessam
Response from ROW_NYC_Hotel, General Manager at Row NYC HotelResponded 3 July 2017

We appreciate the feedback, Vanessa. We regret that you had such challenges during your time with us. We're deeply disappointed our team didn't go above and beyond to make you feel comfortable or to accommodate your needs. Your experience is not on par with the...More

Reviewed 2 July 2017

Hotel was in the perfect location. Was a little concerned about the size of the room but it was fine. Loved the modern design. We took the bus into the city and the terminal was only two blocks up 8th Ave. Couldn't have planned it...More

Review collected in partnership with this hotel
Thank Donna B
Response from ROW_NYC_Hotel, General Manager at Row NYC HotelResponded 3 July 2017

Thanks for the wonderful review, Donna! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and stellar decor and ambiance. That's what we like to see! We're looking forward to sharing another amazing experience with you soon!...More

Reviewed 2 July 2017

Used condoms behind the bed. More then one of them. Disgusting, if they fail to clean this then basically you're worried about everything else that was not cleaned. For the two upgrades I chose, I expected a much cleaner room. Very disappointed and feel like...More

Review collected in partnership with this hotel
1  Thank M5437FWdanielb
Response from ROW_NYC_Hotel, General Manager at Row NYC HotelResponded 3 July 2017

We appreciate the feedback, Daniel. We're disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. Your experience is not on par with the level of service we're accustomed to sharing with our guests so we'll address...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Restaurant
Free Internet
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Business Centre with Internet Access
Multilingual Staff
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$177 - US$421 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Green Hotel in New York City
#214 Luxury Hotel in New York City
#226 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$177 - US$421 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Green Hotel in New York City
#214 Luxury Hotel in New York City
#226 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveller (3848)
Room & Suite (1405)
Dining (85)
Pool & Beach (1)
Family and Play Areas (14)
Business Centre & Event Rooms (12)
Amenities (6)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Andrea W
22 April 2018|
AnswerShow all 4 answers
Response from David M | Reviewed this property |
Hi - Lines A,C and E go to New York Port Authority 42nd Street. You can buy a metro card unlimited travel on bus and subway for $33 which lasts for a week. If you use the cross town bus you need to put your card in the... More
0
Votes
Damjan B
Addition to what i wrote above: 1. I havent sleep properly for two nights already, because your room's noise is unbearable. I went to the reception and kindly asked for at least a bit quieter room 3 times already. All i got was obnoxious either "at this hour? .. impossible .. come at the morning with all the bags till 12am", so i did 2 times, and i got again, either it is too early, so rooms are not ready or its too late, to change a room...why? god knows!!!...nobody cares, to write down my remark, to at least try to make my stay a bit bearable, nope, not a chance... i get an answer like in 1920 when people tried to get paied for their work.. i quote: " impossible, next in line!! "... if this is how you treat people, then, well, god help you. What saves you is fantastic location, but that is ALL! 2. I kindly requested house keeping at 1:00pm, i went outside the room, and i returned few minutes before i decided to write this review at 7:15pm... my room is undone as i left it. NO house keeping. Quite a joke, but not really when you are as tired as me, because sleeping in the steam engine deck!!! Seems whatever i try fails in your property. So once again: "Bottom line, I do NOT recommend this property and will not be returning." Thank you for being helpful! (NOT)
30 March 2018|
AnswerShow all 2 answers
Response from David M | Reviewed this property |
I asked to change rooms and yes they said not possible at night but I went back at 9.30 and they changed it but I need to vacate the room between 10.00am and 5.00pm. With room cleaning I just talked to the cleaners and told... More
0
Votes
jcpc1969
29 March 2018|
AnswerShow all 2 answers
Response from Vanessa N | Reviewed this property |
Only resort fees of 32 dollars per room per night. It also depends on which site you book with. Check terms n conditions
1
Vote
Room Tips
"Update the alarm clocks to have lightning adaptors."
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"The higher the better if you are facing the road."
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"Upgrade to the Superior Double. It is worth It!"
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"Superior - Full/Queen"
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