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Traveller (3846)
Room & Suite (1405)
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Overview
  • Excellent28%
  • Very good36%
  • Average19%
  • Poor9%
  • Terrible8%
Travellers talk about
“city kitchen”(549 reviews)
“district m”(345 reviews)
“milford plaza”(212 reviews)
AMENITIES
Free Internet
Parking
Breakfast Available
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
4 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (21,481)
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4,679
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All reviewscity kitchendistrict mmilford plazagreat locationtimes squarenew yorkrooms are smallbusy hotelaround the cornerstreet noisesubway stationcentral parkelevatornycbroadwayblockhip
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3,441 - 3,445 of 15,763 reviews
Reviewed 25 May 2017

Need good customer service from the Reception Staffs. I really had bad experience. Staff from the reception did not even look at my face. I felt like she asked me why did you come to this Hotel? Location was an excellent. close to Time Square...More

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Thank 758vijendrans
Response from ROW_NYC_Hotel, General Manager at Row NYC HotelResponded 26 May 2017

Dear Guest, We appreciate the feedback. We regret that your time with us was anything less than perfect. It's unfortunate our team didn't go above and beyond to accommodate your needs or to make you feel valued. We hold ourselves to a higher standard so...More

Reviewed 25 May 2017 via mobile

Me and my friend ordered this hotel according reviews in internet.We didn't expect something special,we did look for location first and location is great.But the rest touching this hotel wasn't so good.Room very small with two small(twin)bads,was no place for 4 big bags,view from window...More

Thank Evgeny F
Response from ROW_NYC_Hotel, General Manager at Row NYC HotelResponded 26 May 2017

We appreciate the feedback, Evgeny. We're disappointed your time with us was less than ideal. We strive to offer quality service and convenience for our guests. It's unfortunate our accommodations and services didn't exceed your expectations. We hold ourselves to a higher standard so we'll...More

Reviewed 25 May 2017

Staff here were friendly and helpful but the room was very small, just a bit bigger than a a backpackers room. Husband had to squeeze round a wall to get into bed, and he's not too large. View of a brick wall from window. Water...More

Thank Fruitytealeaf
Response from ROW_NYC_Hotel, General Manager at Row NYC HotelResponded 26 May 2017

Dear Guest, We appreciate the feedback. It's lovely you enjoyed our prime location and convenient amenities. However, we're disappointed that your stay with us was less than ideal. We do offer a variety of room sizes and would be happy to help you choose one...More

Reviewed 25 May 2017 via mobile

Great location. Friendly staff. The rooms are small but typical New York. I was allowed to check in before 3:00 - noon as a matter of fact. I like the room, but laminate is pealing off of the bench/storage. The front of the heating unit...More

Thank xterryo
Response from ROW_NYC_Hotel, General Manager at Row NYC HotelResponded 26 May 2017

We appreciate the feedback, Terry. We're happy you had a pleasant stay with us and enjoyed our prime location and that our team took such great care of you. However, we're disappointed that your stay with us was less than ideal. We'll address your concerns...More

Reviewed 25 May 2017

This hotel scores well for location. Its in the theater district. The rooms are small to very small. You notice this straight away. There is no breakfast included. Forget District M (in house). Its only for coffee and cake, and a few other items. Not...More

Thank TTMJ
Response from ROW_NYC_Hotel, General Manager at Row NYC HotelResponded 26 May 2017

Dear Guest, We appreciate the feedback. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We do offer a variety of room sizes and would be happy to...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Restaurant
Free Internet
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Business Centre with Internet Access
Multilingual Staff
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$196 - US$421 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Green Hotel in New York City
#214 Luxury Hotel in New York City
#226 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$196 - US$421 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Green Hotel in New York City
#214 Luxury Hotel in New York City
#226 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveller (3846)
Room & Suite (1405)
Dining (85)
Pool & Beach (1)
Family and Play Areas (14)
Business Centre & Event Rooms (12)
Amenities (6)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Andrea W
22 April 2018|
AnswerShow all 4 answers
Response from David M | Reviewed this property |
Hi - Lines A,C and E go to New York Port Authority 42nd Street. You can buy a metro card unlimited travel on bus and subway for $33 which lasts for a week. If you use the cross town bus you need to put your card in the... More
0
Votes
Damjan B
Addition to what i wrote above: 1. I havent sleep properly for two nights already, because your room's noise is unbearable. I went to the reception and kindly asked for at least a bit quieter room 3 times already. All i got was obnoxious either "at this hour? .. impossible .. come at the morning with all the bags till 12am", so i did 2 times, and i got again, either it is too early, so rooms are not ready or its too late, to change a room...why? god knows!!!...nobody cares, to write down my remark, to at least try to make my stay a bit bearable, nope, not a chance... i get an answer like in 1920 when people tried to get paied for their work.. i quote: " impossible, next in line!! "... if this is how you treat people, then, well, god help you. What saves you is fantastic location, but that is ALL! 2. I kindly requested house keeping at 1:00pm, i went outside the room, and i returned few minutes before i decided to write this review at 7:15pm... my room is undone as i left it. NO house keeping. Quite a joke, but not really when you are as tired as me, because sleeping in the steam engine deck!!! Seems whatever i try fails in your property. So once again: "Bottom line, I do NOT recommend this property and will not be returning." Thank you for being helpful! (NOT)
30 March 2018|
AnswerShow all 2 answers
Response from David M | Reviewed this property |
I asked to change rooms and yes they said not possible at night but I went back at 9.30 and they changed it but I need to vacate the room between 10.00am and 5.00pm. With room cleaning I just talked to the cleaners and told... More
0
Votes
jcpc1969
29 March 2018|
AnswerShow all 2 answers
Response from Vanessa N | Reviewed this property |
Only resort fees of 32 dollars per room per night. It also depends on which site you book with. Check terms n conditions
1
Vote
Room Tips
"The higher the better if you are facing the road."
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"Upgrade to the Superior Double. It is worth It!"
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"Superior - Full/Queen"
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"Small but comfortable room Very very noisy A/C"
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