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W New York - Union Square

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W New York - Union Square
W New York - Union Square
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1,408 Reviews from our TripAdvisor Community

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Showing 1,325: English reviews
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San Diego, CA
Reviewed yesterday NEW

Whenever I ask a hotel to give me their quietest room via an Internet request, it's a crap shoot as to whether or not it happens but the W completely accommodated my request by putting my husband, daughter, and me up at the very top of the building--far enough away from the honking and the ambulances to be able to...

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Helpful?
Thank Fashionating
Reviewed 2 days ago NEWvia mobile

And take a room here, it is alright. I forgot I about this unmemorable stay until this past week when I found unauthorized charges by the W San Francisco on my credit card. It was not related to this earlier NY stay, but it just reminded me I had encountered its mediocrity before. The South Beach one is alright, I...

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Thank Am212ny
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Am212ny, Greetings from Union Square and thank you for taking the time to share your review. While we are always delighted to hear from our loyal W guests, we regret to learn that your experiences as of late have fallen short of your expectations. We are particularly concerned to read about your visit in San Francisco and we invite...

Los Angeles, California
Reviewed 1 week ago

The hotel itself and rooms were excellent. All the staff but one was fantastic, perhaps she was just having a bad day. Definitely no major complaints about this W. The hotel is close to the train stop as well which was convenient. There is also a CVS next door.

Review collected in partnership with this hotel
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Helpful?
Thank jessen560
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello jessen560, It was a treat to find your review! We delighted in hosting you and we thank you for taking the time to provide your feedback. We are elated that you were so taken with our hotel, and that our staff wowed you with their attention and genuine hospitality. There are many reasons our guests return again and again,...

Sydney, Australia
Reviewed 1 week ago

I spent 2 nights here as part of my honeymoon. As it was only for 2 nights, we chose the lead in room. It was a decent size and . The shower however, took ages to heat up. We were on a low floor and the noise was not too bad. The hotel sent a bottle of bubbles and some...

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Helpful?
Thank Snowdome5
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Snowdome5, Warm greetings from NYC! It is always a joy to participate in celebrations, and we were honored to be chosen as one of your honeymoon destinations and delighted that our extra touches helped make the experience so memorable. All of our exceptional W Talent are driven to ensure that we provide the best possible experience for each of...

New York City
Reviewed 1 week ago

We were flying in from Tokyo and had booked two rooms from the night before so they would be ready for our 8AM arrival. The rooms were ready, clean and quiet as requested. I received a strange upgrade to a suite of sorts with only one window and stone balustrade blocking part of it.....though they kindly included a step in...

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Helpful?
1Thank NYCshopper
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello NYCshopper, Greetings from New York and thank you for joining us on your recent visit! For those arriving in the early morning hours, reserving a room for the evening before is a great way to ensure for an early check-in and we are elated that you were able to get quickly settled in so that you could relax and...

Cambridge, Massachusetts
Reviewed 2 weeks ago

The room I got at first had heater problems, a clogged shower drain, pathetically weak shower water pressure, and worst of all, loud drilling every morning around 9am. I was sick and had just come from the West Coast, so I was pretty miserable getting woken up by drilling at 6am Pacific among the other problems. So I got fed...

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Helpful?
Thank carlgao
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello carlgao, It was a joy to host you during your recent visit to NYC and we thank you for providing your feedback. We are particularly warmed by your appreciation of our exceptional Talent, as it is they who really create the W experience and set us apart. Matthew and Keyes are stars among many, and while we deeply regret...

New York, NY, United States
Reviewed 2 weeks ago

I had a great experience at the W Union Square. Staff were welcoming and helpful. Check-in was quick. I had a great room that was quiet and had lots of light. There were plenty of food and transit options around the hotel (I chose to go out for meals).

Review collected in partnership with this hotel
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Thank Michael W O
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Michael W O, Warm greetings from W Union Square! We were thrilled to have you settle in with us and we thank you for your fantastic review. We hope we have made a new friend and that the next time you join us you will be able to settle in for a bit of a longer visit. Until then....

Mississauga, Canada
Reviewed 2 weeks ago

Very nice rooms- modern décor. Windows are small which is too bad since there location is quite good. Rooms don't have a coffee machine. Location is fantastic---you can walk to times square in about 20-25 min. There is a 24 hr pharmacy (CVS) that also sells snacks, etc pretty much next door. Right next to the hotel is a fantastic...

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Helpful?
Thank nuyu2013
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello nuyu2013, Warm greetings from W Union Square, we were thrilled to have you settle in with us during your recent visit to NYC and we thank you for your wonderful feedback. We are joyed that you felt so at home during their stay and we are pleased that you enjoyed having all of the conveniences so close by. When...

Boston, Massachusetts
Reviewed 3 weeks ago

The type of hotel that makes you grossed out about staying in hotels...rooms are not cleaned well. Shower had hair blocking the drain, hairs on bathroom floor, sheets had stains...disappointed in that regard. Views were nice and location is super convenient.

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Helpful?
Thank klbos10
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello klbos10, We thank you for providing feedback on your recent stay, reviews enable us to ensure that we are meeting both our own, and guest, expectations and we regret to learn that in this case, we fell short. I’d like to extend my personal apologies and invite you to share more information with me so that I can ensure...

Washington
Reviewed 3 weeks ago

Before staying at this hotel, I spoke with the concierge service to help me plan my surprise wedding proposal to my girlfriend. I received great tips on things the hotel can provide such as flower petals on the bed and getting a large table reserved for a large party (no spending minimums) in the Irvington bar/restaurant. My file was noted...

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Helpful?
Thank maeschwa
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello maeschwa, It is always a joy when we are chosen to be included in celebrations; it was a pleasure to host you and yours and we thank you for your marvelous review. We are thrilled that you were so comfortable in your room and that our extra touches were met with such appreciation. Your recognition of our extraordinary Talent...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 

Additional Information about W New York - Union Square

Address: 201 Park Avenue South, New York City, NY 10003
Region: United States > New York > New York City
Price Range: £249 - £508 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Reservation Options:
TripAdvisor is proud to partner with Starwood, Hotels.com, Travelocity, Priceline, Booking.com and Jetsetter so you can book your W New York - Union Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square
Hotel Style:
#54 Green Hotel in New York City
#107 Romantic Hotel in New York City
#113 Luxury Hotel in New York City
#159 Business Hotel in New York City
#177 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York - Union Square staff and other travellers.
6 questions
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Birmingham, United Kingdom
Cincinnati Ohio
over a year ago
8 months ago
8 months ago
Baltimore, Maryland

See all questions (6)

Questions? Get answers from W New York - Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 2108 & I'll request it every time!”
  • Beautiful sunset taken from my room. One World Trade Building is on the far left.
 of 5 bubbles Fashionating, 22 Feb 2017 | Read review
“Union Square views are beautiful!”
 of 5 bubbles NYCshopper, 12 Feb 2017 | Read review
“Ask about any construction going on, and avoid it, especially if you don't wake up super early!”
 of 5 bubbles carlgao, 6 Feb 2017 | Read review
“wonderful room 1006 for corner view of union square park”
 of 5 bubbles maeschwa, 29 Jan 2017 | Read review
“Ask for a view of the park”
 of 5 bubbles awesometown, 26 Jan 2017 | Read review
5 of 5