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W New York - Union Square

1,535 reviews
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Traveller (265)
Room & Suite (230)
Dining (25)
Overview
  • Excellent52%
  • Very good30%
  • Average12%
  • Poor4%
  • Terrible2%
Travellers talk about
“mega room”(25 reviews)
“front desk”(226 reviews)
“bliss products”(36 reviews)
Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.5 Star Hotel
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Offers from W New York - Union Square
Special Offer: Breakfast for 2 Included
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4 Mar5 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,535)Write a Review
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All reviewsmega roomfront deskbliss productsgreat locationnew yorkwhole foodsby nyc standardsgreenwich villagelove this hotelgreat rooman upgradelower manhattanlobby barcorner roomlarge roomhigh floordecent size
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581 - 585 of 1,443 reviews
Reviewed 16 September 2014

Unfortunately again we experience a not so pleasant stay at the W hotel chain. We really wanted this stay at the W Union Square to outshine all of the prior stays but it just did not happen. The only W that we would go back...More

3  Thank Sophy M
Response from Gtellez, Front Office Manager at W New York - Union SquareResponded 28 September 2014

Hello Sophy, Thank you for sharing your experience with all of us. Please accept my sincere apologies we didn't meet your expectations. I hope when you return to New York you give us another opportunity to turn this around and win you back over to...More

Reviewed 14 September 2014

I would like to start off by stating that I have 100 nights in hotels in 2014 alone--I know quality hospitality when I see it. When it comes to hotels, I am extremely picky, as they are essentially a second home to me. I have...More

2  Thank Andrew P
Response from Gtellez, Front Office Manager at W New York - Union SquareResponded 15 September 2014

Hello Andrew, Thank you for taking the time to write a review on your visit to W New York Union Square. It is always nice to read such wonderful commpliments of our team and location. I hope you had the opportunity to dine at our...More

Reviewed 13 September 2014

Returned form New York last month in August 2014.Went to New York with family for a city break. Location, staffs and the services were excellent. Had a free wi fi at room and at the lobby. Close to all amenities including restaurants and metro. Hotel...More

Thank Hafiz T
Response from Gtellez, Front Office Manager at W New York - Union SquareResponded 15 September 2014

Hello Hafiz, Thank you so much for taking the time to write a review on your recent stay with us. It is always nice to read such raving reviews on our location and staff. I will share your wonderful comments with our teams. On an...More

Reviewed 10 September 2014

The W Hotel at Union Square is obviously located right off Union Square so if you want to be in that area, its a good place. The W is on the trendy side, but i found the staff to be professional and very helpful. I...More

Thank Kdawgwarrior
Response from Gtellez, Front Office Manager at W New York - Union SquareResponded 15 September 2014

Hello Kdawgwarrior, Thank you so much for taking the time write a review on your recent visit with us. I am glad you enjoyed your visit with us. I hope you brought up the water issue with a member of my team so we had...More

Reviewed 8 September 2014

While I have stayed in several other W's, I have not had the opportunity to stay here at the Union Square location. I arrived early last Thursday morning and was pleasantly surprised to be able to check into my room upon arrival which was wonderful...More

Thank Mschlesinger
Response from Gtellez, Front Office Manager at W New York - Union SquareResponded 15 September 2014

Hello Mschlesinger, Thank you for taking the time to write a review on your recent visit. I am glad you had a wonderful experience with us. If I can be of any assistance on an upcoming visit please feel free to contact me directly at...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$256 - US$710 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#57 Green Hotel in New York City
#103 Romantic Hotel in New York City
#126 Luxury Hotel in New York City
#153 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$256 - US$710 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#57 Green Hotel in New York City
#103 Romantic Hotel in New York City
#126 Luxury Hotel in New York City
#153 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (265)
Room & Suite (230)
Dining (25)
Amenities (49)
Business Centre & Event Rooms (3)
Questions & Answers
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amurudker
23 December 2016|
AnswerShow all 5 answers
Response from gitoni1 | Reviewed this property |
The room had a television, clock radio, and a hair dryer. Our room had a refrigerator, but I had requested one when I made my reservation. So in other words, a refrigerator is not a standard amenity in a guest room. You can... More
1
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Juliet D
30 May 2016|
AnswerShow all 8 answers
Response from RS1118 | Reviewed this property |
Like everyone said, it's about a 30 minute walk. It sounds long but it's a scenic route. There's always so much going on so before you know it, you're there. If you want to get there quick, honestly, avoid cabs. Try the... More
0
Votes
Juliet D
30 May 2016|
AnswerShow all 3 answers
Response from vesnaileto | Reviewed this property |
Pleasant half an hour walk; about 15 mins by subway or about same 10-15 mins by cab (due traffic and lights)
0
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123
Room Tips
"Some of the rooms do not have bath tubs so if thats important, I would check first"
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"avoid the hotel"
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"high floor and city view away from the elevator."
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"Choose a higher floor for less city noise - Union Square is still bustling at night."
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