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WestHouse Hotel New York

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1,340 Reviews from our TripAdvisor Community

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Showing 1,258: English reviews
Redwood City, California
Reviewed 11 January 2017 via mobile

The hotel is awesome for any type of traveler to NYC. Super cool and modern with great breakie and happy hours. Location is super centric and if you are an exercise fanatic you are next to Central Park

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Helpful?
Thank rwurbina
Saye K, General Manager at WestHouse Hotel New York, responded to this review

rwurbina, We appreciate the great review and are so honored to receive such a great recommendation from you for all types of travelers in NYC. Thank you for noting our modern and unique amenities, from our extensive daily breakfast presentation to our evening Hours of Indulgence that set us apart from the rest. We hope to be your new house...

Stockholm, Sweden
Reviewed 11 January 2017

Great location, wounderful staff great conserierge-services and well equipped clean rooms. An extra plus for the complementary breakfast, after-noon tea and afternoon-combo of social gathering and drinks at the lobby bar.

Review collected in partnership with this hotel
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Thank 195jespern
Saye K, General Manager at WestHouse Hotel New York, responded to this review

195jespern, Thank you for your feedback on how well equipped and clean our rooms are, in addition to our great location and wonderful staff. These are all elements that we truly pride ourselves on and are proud to have delivered on during your stay. We hope to welcome you back again soon. Warm Regards, Saye Kokeh Hotel Manager

Charlotte
Reviewed 10 January 2017

Overbearing heat in the hotel room. Had to change rooms at 1am because the room was 80 degrees. Once we moved we Had to turn it off and open windows to keep room livable. Reported the problem and was told a manager would follow up and we never heard anything.

Review collected in partnership with this hotel
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3Thank C6634ABwilliamc
Saye K, General Manager at WestHouse Hotel New York, responded to this review

C6634ABwilliamc, Thank you for the feedback from your recent stay with us. We would like to take a moment to apologize if you were too warm in your room, as our guest's comfort is of the utmost importance to us. We take the matters very seriously and to hear that your issue wasn't resolved and you didn't hear from our...

Arlington, United States
Reviewed 10 January 2017

We had one of the upper-floor suites with a balcony. Unfortunately, the weather did not cooperate and we were unable to use it... Didn't dampen our impression of the hotel - just first-rate across the board. We will definitely be back.

Review collected in partnership with this hotel
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Thank Paul H
Saye K, General Manager at WestHouse Hotel New York, responded to this review

Paul H, We appreciate this great 5-star review. Thank you for your feedback on our first rate service and we're delighted that you enjoyed the hotel overall. We hope to welcome you back again when there's warmer weather to enjoy the beautiful terrace! Warm Regards, Saye Kokeh Hotel Manager

Reviewed 8 January 2017 via mobile

Lovely hotel and really nice welcome from Nick who checked us in and out. Also the doorman from the Bronx was lovely too. Strange concept re food in that you pay a compulsory $42 each a day for free drink and food (only one option) between 5-8pm. Sounds great but only if you use it! Most are visiting New York...

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Thank Cookies & C
Saye K, General Manager at WestHouse Hotel New York, responded to this review

Cookies & C, We appreciate this enthusiastic review and are excited to share your feedback with Nick and the entire front desk team. It's great to see that you were able to take advantage of our Hours of Indulgence and daily breakfast presentation and that you had a spectacular city view from your room. We look forward to being your...

Brentwood, United Kingdom
Reviewed 8 January 2017

My wife and stayed here for New Year. Very good location between Times Square and Central Park. Very helpful staff. Afternoon high tea a nice touch and free drinks every night from 5pm to 8pm (well included in the $40 daily residence fee).

Review collected in partnership with this hotel
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1Thank 278kblb
Saye K, General Manager at WestHouse Hotel New York, responded to this review

278kblb, It was our pleasure to welcome you and your wife for the special New Year's Celebration. Thank you for your feedback on our central location and helpful staff, along with our unique amenities included under our resident fee. We hope to welcome you back again soon! Warm Regards, Saye Kokeh Hotel Manager

Haifa District, Israel
Reviewed 8 January 2017

Very good location' good value for a many,service very room clean and confertebel lkdh;awhahq;hq;dk;aldnkval;;aldajqahj;aq;'j';jg';jgw['jrg[qprjgp3tg;p'eawl;sdrl;kdfjn;p'erj;sdfj;osdj;lksdmv.kdmv;'skf;'fkj

Review collected in partnership with this hotel
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Thank vladimirzeevs
Saye K, General Manager at WestHouse Hotel New York, responded to this review

vladimirzeevs, Thank you for the great review. We are thrilled that you chose WestHouse for the recent stay and that you felt you received such a great value for your experience. We look forward to the opportunity to welcome you back again to one of our clean, comfortable and spacious rooms soon. Warm Regards, Saye Kokeh Hotel Manager

Espoo
Reviewed 7 January 2017

Excellent hotel and service. Staff helped us organizing our trips, activities including tickets. The late afternoon drinks was a nice surprise. Maybe a bit more healthy options for breakfast would be nice. Other than that. Absolutely great. Fantastic location

Review collected in partnership with this hotel
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1Thank mikaw2017
Saye K, General Manager at WestHouse Hotel New York, responded to this review

mikaw2017, Thank you for the 5-star review! We are proud to hear that we exceeded your expectations with our excellent service that that our wonderful staff made a lasting impression as they went out of their way to ensure you had everything you needed. Thank you for the feedback on our Hours of Indulgence and the many other amenities included...

Greensboro
Reviewed 7 January 2017

Excellent hotel, staff service was tremendous and the location was ideal. Everyone was very helpful and the breakfast and small plate happy hour was also a nice treat. Walking distance to central park, broadway and times square.

Review collected in partnership with this hotel
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Thank scottcharwyne
Saye K, General Manager at WestHouse Hotel New York, responded to this review

scottcharwyne, Thank you for the fantastic review. We are so proud to know that you found the service from our staff to be so tremendous and our location to be ideal as well. It's always a pleasure to know that our team went out of their way to assist and that you enjoyed the Hours Of Indulgence covered under our...

Teesside
Reviewed 7 January 2017

Not sure about this hotel. The breakfast was a bit hit and miss. The staff are unable to cope with the demand placed upon them and items continuously run out and sometimes there is a long wait to be replenished. The room is just not able to take the volume of people at certain times. When less busy breakfast was...

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Helpful?
Thank Simple_blokeTeesside
Saye K, General Manager at WestHouse Hotel New York, responded to this review

Simple_blokeTeesside, Thank you for your feedback. We are glad to know that we met your expectations overall and we appreciate the information on your experience with our breakfast presentation and hours of indulgence. We will certainly share your feedback with our team in order to address the concerns with seating availability moving forward. You have my assurance that missing items...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Just steps away from Central Park & Carnegie Hall, WestHouse is more than just a new boutique hotel; it is an entirely new hospitality concept that provides a curated portfolio of upscale services and amenities at an unprecedented value, and an elevated level of intuitive service designed to satisfy the world’s most discerning guests in an environment reminiscent of a luxurious New York Townhouse. ... more   less 

Additional Information about WestHouse Hotel New York

Address: 201 West 55 Street, New York City, NY 10019-5203
Region: United States > New York > New York City > Midtown
Price Range: £266 - £567 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — WestHouse Hotel New York 5*
Number of rooms: 172
Reservation Options:
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Hotel Style:
#64 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from WestHouse Hotel New York staff and other travellers.
34 questions
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Questions? Get answers from WestHouse Hotel New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with time square view”
 of 5 bubbles stevecarter05, 26 Mar 2017 | Read review
“Rooms on the higher floors were TOTALLY QUIET and view over 55th St was exciting :)”
 of 5 bubbles celebr82day, 13 Mar 2017 | Read review
“Pay a bit extra for the city views. Its worth it.”
 of 5 bubbles SharonJ192, 27 Feb 2017 | Read review
“As far as location, service and value look no more . This place is fabulous”
 of 5 bubbles keithgreenfield47, 21 Feb 2017 | Read review
“Ask to face the city, otherwise you will be stuck looking at a brick wall”
 of 5 bubbles annaz909, 8 Feb 2017 | Read review
5 of 5