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Holiday Inn Express New York City - Chelsea

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Holiday Inn Express New York City - Chelsea
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1,928 Reviews from our TripAdvisor Community

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Showing 1,359: English reviews
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La Prairie, Canada
Reviewed 2 weeks ago

We stayed at the hotel 2 nights while visiting NYC after the New Year (January 2017). This is a budget type hotel, so if you are expecting a 5*, don't stay here. However, if you want a nice hotel, about 10 streets from Time Square, with good service, this is the place for you. The rooms are pretty small, but...

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Helpful?
1Thank Dorota1234
Joseph M, Guest Service Agent at Holiday Inn Express New York City - Chelsea, responded to this review

Thank you Dorota for sharing your feedback with us, we greatly appreciate it. It is lovely to hear how you enjoyed your stay with us due to the service, location, and breakfast. We are very happy to know you would stay with us again. We look forward to seeing you soon. Anais - front desk

Swindon
Reviewed 2 weeks ago via mobile

We booked this hotel to stay within a budget, in a good location in NYC. The location just south of Penn Station/Madison Square Gardens is excellent, both for key locations but also accessing a great transport / subway network. We had 'realistic' expectations of the Holiday Inn Express but it proved to be a great choice. Our room was on...

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Helpful?
Thank Dean P
Joseph M, Guest Service Agent at Holiday Inn Express New York City - Chelsea, responded to this review

THANK YOU Mr.Dean P!! We are ecstatic to hear all the amazing areas that made your stay enjoyable with us. It brings us great pleasure to know we have exceeded your expectations and we couldn't be happier to know how you enjoyed our location, breakfast, Wifi, comfy beds, etc. We certainly hope this means you will stay with us again...

United States
Reviewed 2 weeks ago

This hotel is close to Penn Station and subway lines, as well as within walking distance of a lot of things you would want to see in NYC. The hotel itself is fine, with free breakfast offered in the morning. It was not as noisy as I would expect for being where it is. Good shower in the morning. Unfortunately,...

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Helpful?
Thank skm71109
Joseph M, Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Good Morning, Thank you for your hotel review, we value and appreciate your feedback. We apologize for the inconvenience cause during your stay, we will look into the HVAC in that room but we are happy to hear the hotels' location met your needs and we hope to see you again.

Saint Paul, Minnesota
Reviewed 2 weeks ago

Staff were great! Friendly and informative. Beds were really comfy (although a bit on the short side if you are tall) Location is really nice, close to good food and shopping. We were not there as tourists but I believe you can walk to Times Square in about 15 - 20 minutes. Breakfast was perfect. And did I mention the...

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Helpful?
Thank Beth S
Joseph M, Front Office Manager at Holiday Inn Express New York City - Chelsea, responded to this review

Dear Beth, thank you so much for your candid review of your recent stay. We are very grateful for your feedback and can't wait to welcoming you back n your next visit. Thank you!

Reviewed 2 weeks ago via mobile

Had a great 5 night stay in this hotel. The location and pricing are perfect for central Manhattan. Staff was super friendly and the room was clean, the bathroom would even qualify as super clean / shining. The included breakfast is simple but nice to start the day although as others have already commented: come early or be prepared to...

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Helpful?
Thank Friso G
Lowell, Massachusetts
Reviewed 3 weeks ago

I loved the buzz in this quiet neighborhood and the hotel was just right for a less expensive place to stay. The staff was very friendly and a special shout out to Chris, one of the hotel engineers, who was courteous and helpful when I had to change rooms because the heating system was too noisy. That was really no...

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Helpful?
Thank MiriHUE
Joseph M, Guest Service Agent at Holiday Inn Express New York City - Chelsea, responded to this review

Thank you for choosing to stay with us and for sharing your feedback. It is lovely to hear about your wonderful experience with us and our staff. We are delighted to know you enjoyed our convenient location and look forward to seeing you again. Anais - front desk

South Central PA
Reviewed 3 weeks ago via mobile

It's not about what this hotel has, it's more about what it doesn't have... No smells No outdated rooms No unfriendly staff No surprises Everything you need, nothing you don't. The location is amazing for downtown food and sights.

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Helpful?
Thank David K
Joseph M, Guest Service Agent at Holiday Inn Express New York City - Chelsea, responded to this review

Thank you so much for taking the time to share your experience with us. We are delighted to know you enjoyed our location, staff, and our rooms. We look forward to seeing you again. Anais - front desk

Reviewed 4 weeks ago via mobile

We travelled from 10 December to 17 December 2016. We are a family of 4 with 2 girls aged 17 and 15. Our stay was amazing, the staff very friendly, rooms immaculate though a little on the small size for a family room, no real room for luggage for 4 people, breakfast was great and the all day and night...

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Helpful?
Thank Paula K
Joseph M, Christian - Front desk agent at Holiday Inn Express New York City - Chelsea, responded to this review

Hello, Thank you for the wonderful review. We are delighted to hear that we have left a wonderful impression during your stay here with us and that we have exceeded your expectations. We are grateful for the recommendation, we hope in seeing you very soon here with us for another great impression!

Sevrier, France
Reviewed 18 January 2017 via mobile

A convenient place to stay when visiting NYC. Friendly and efficient staff, good pricing, easy transportation, comfortable beds, variety of restaurants around. Very good value for money And a special thanks to Lucy who prepares a great breakfast.

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Thank GuillesseTripAd
Joseph M, Christian - Front desk agent at Holiday Inn Express New York City - Chelsea, responded to this review

Thanks for the perfect rating. We're thrilled you had such a pleasant stay with us! It's fantastic our team made you feel so welcomed, and that Lucy has left a wonderful impression during your stay. We're happy you enjoyed our comfortable beds. We look forward to having you again soon.

Bristol, United Kingdom
Reviewed 17 January 2017

Stayed in the Holiday Inn Express the week before Christmas 2016. This hotel is located 2 blocks from Madison Square Gardens and Penn Station. Travellers coming in from Newark and JFK can get the train into Penn Station 7th and 31st Street and walk two blocks to 29th Street where the hotel is within 5 minutes. Times Square is located...

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1Thank jwhill94

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Thank you for choosing the Holiday Inn Express New York City - Chelsea hotel located right in the heart of Chelsea and Madison Square Garden area. We include a complimentary hot and cold Express Start Breakfast for all guests of the hotel. Our hotel is a new 15 story high-rise hotel with amenities to include free high speed wired and wireless Internet access, free local calls, fitness center, rear garden terrace and a full business center. We are just ten short blocks from Times Square. Also within walking distance is Penn Station, the Empire State Building, Jacob Javits Convention Center, Fashion Institute of Technology, Theatre District, Macy's, mid-town and 5th Avenue shopping. Rockefeller Center is just one mile away! We are also centrally located to many fine restaurants, entertainment venues and some of the finest shopping the city has to offer. ... more   less 

Additional Information about Holiday Inn Express New York City - Chelsea

Address: 232 West 29th Street, New York City, NY 10001-5201 (Formerly Holiday Inn Express NYC Madison Square Garden)
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: £112 - £292 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express New York City - Chelsea 3*
Number of rooms: 228
Reservation Options:
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Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn New York City
New York City Holiday Inn
Hotel Style:
#64 Green Hotel in New York City
#148 Business Hotel in New York City
#183 Romantic Hotel in New York City
#196 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express New York City - Chelsea staff and other travellers.
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Questions? Get answers from Holiday Inn Express New York City - Chelsea staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms are quieter”
 of 5 bubbles BethS290, 11 Feb 2017 | Read review
“Take advantage of the breakfast and the ideal location”
 of 5 bubbles jwhill94, 17 Jan 2017 | Read review
“avoid ground floor”
 of 5 bubbles Panter11, 6 Jan 2017 | Read review
“The higher the better”
 of 5 bubbles Bruce in West Oz, 5 Jan 2017 | Read review
“We stayed on the 8th floor so there was very little street noise.”
 of 5 bubbles sleepingdogsfla, 7 Dec 2016 | Read review
5 of 5