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citizenM New York Times Square

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Traveller (2726)
360
Panoramas (6)
Room & Suite (685)
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About

#138 of 499 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
citizenM New York Times Square is steps from Times Square in Midtown Manhattan, on the corner of Broadway and 50th Street. We're 45 mins from JFK Airport, 30 mins from LaGuardia, and a 5-minute stroll from the Rockefeller Center. Feel at home in New York while hanging out in our living room filled with incredible Vitra furniture, art and books. The kitchen is open 24/7 for meals, snacks and cocktails. Elevate your New York experience in our 21st floor rooftop cloudM bar - the cocktails are as sensational as the views. Move through the hotel touching nothing but your smartphone with our free app - book your visit via the app and enjoy a contactless stay for extra peace of mind. Recover from all Big Apple excitement in your huge wall-to-wall bed, and refresh in the jungle-like power-shower. Use the bedside MoodPad tablet (or the app) to control your entire room ambiance and the entertainment. Stream your own content to the smart TV using our superfast unlimited free Wi-Fi. Our hot & cold breakfast buffet comes with unique local treats, familiar favorites, and healthy options for everyone — including vegans and vegetarians. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Photo copier / fax In business centre
24-hour security
Non-smoking hotel
Wifi
Coffee shop
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Rooftop bar
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Extra long beds
Bath / shower
Housekeeping
Safe
Telephone
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish
5,429Reviews197Q+A100Room tips

Reviews
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Traveller rating
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l0la2103 wrote a review Yesterday
Orem, Utah1 contribution
I had heard about citizenM hotels back in 2021 but hadn't had a chance to experience one until this past week! The experience was 10x better than what you can imagine. The location is perfect and I felt right at home in the middle of Manhattan. All of the citizenM ambassadors were exceptional, always ready to help if I asked. I would recommend this hotel to everyone looking for a comfy stay in the theatre district. The best part was having access to so many subway stations within blocks from the location, it made trips to the Financial District and Washington Heights feel like they were only minutes away. I will definitely be returning when I'm back in NYC!
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Review collected in partnership with this hotel
Date of stay: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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annemotzki wrote a review 16 Mar
Eppstein, Germany2 contributions
It was the best choice I could have made. I have never felt so comfortable at a hotel before. It was better as I expected, the rooftop bar is amazing, the view I had from the 18th floor is unforgettable. Just loved everything.
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Review collected in partnership with this hotel
Date of stay: March 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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103emilyr2024 wrote a review 15 Mar
Manchester, United Kingdom1 contribution
We really loved our stay here. The rooms are amazing the beds are insanely comfortable. Was easy to navigate the iPad to do the light controls and climate and blinds. Meant from bed you could manage all of that without moving! The bed was very comfortable and the black out blinds were perfect. Great location next to a subway, easy access to anywhere you want to go in NYC. The best part about the hotel is the staff. Everyone we met was friendly and helpful. If we come back to New York we will stay here again!
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Review collected in partnership with this hotel
Date of stay: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ellie B wrote a review 13 Mar
Aberystwyth, United Kingdom1 contribution
Stayed here three times now, first two trips were great with no issues however things didn’t go as smoothly this time. No room available until 3.30 despite check in being at 2 - although we were given free breakfast for this we didn’t even use as we prefer to go out. Had a late check out until 2 until someone checked me out by mistake so lost access to my room. Although this was sorted it really shouldn’t have happened and wasted time at reception trying to get key access again. Have stayed in many citizenM hotels and love the brand - even pay extra to be a plus member but this time just wasn’t as good which is disappointing and not what I have come to expect.
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Review collected in partnership with this hotel
Date of stay: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivia Zeis, Owner at citizenM New York Times Square
Responded 6 days ago
Hello EllieB626, Thank you very much for staying with us and for taking the time to share your feedback with us. I truly apologize that your experience staying with us this time was not as good as previous stays. I can assure you that the examples you describe here are definitely exceptions to the rules and not a normal part of the citizenM Times Square experience. We recently switched our property management systems and I suspect this was part of the error here in the accidental early check out. We also are undergoing a renovation project currently (finishing up at the end of the month) which has affected check in times slightly some days. I understand that these explanations and my apology do not make up for what you experienced, but I really do hope you will come back and stay with us again so we can show you the high level of service and care we are known for. Again, I very much appreciate you sharing this feedback with us. I will share it with the team here to show the impact of these issues on our guests. I wish you safe and happy travels in the future. Best, Olivia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maria M wrote a review 12 Mar
1 contribution
I hope CitizenM never becomes a souless hotel chain. This is a hotel with personality, and has a special vibe. I stayed with my teenage daughter and she loved it too. The location is the best, the bed is huge, the sheets are super soft, the breakfast is 5 star, the staff are great, I looked forward to coming back to the hotel every evening!
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Review collected in partnership with this hotel
Date of stay: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivia Zeis, Owner at citizenM New York Times Square
Responded 6 days ago
Hello Maria, Thank you for staying with us and for taking the time to share your wonderful feedback. I'm thrilled we were able to create that "home away from home" feel for you and your daughter. I assure you we will never become that dreaded soulless hotel chain you describe. I hope we see you back at citizenM again in the future!! Best, Olivia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gog928 wrote a review 11 Mar
1 contribution
Not what we expected for the money. Room didn’t meet cleanliness expectations and the breakfast was on the comfort inn level. People were great and service was good when interacting with them. The room should have been referred to as a closet but it’s NYC.
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Review collected in partnership with this hotel
Date of stay: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivia Zeis, Owner at citizenM New York Times Square
Responded 6 days ago
Hello gog928, Thank you for staying with us and for taking the time to share your very important feedback. Please know that we take cleanliness extremely seriously, I have shared your comments with our housekeeping supervisor so we can be sure we are continuing to monitor this. Although our rooms are smaller than those in a more traditional hotel, we really try our best to provide everything you need for a great stay like our XL King sized beds, rain shower, easy room controls all in one place and Livingroom spaces designed to make you comfortable and inspired. I do hope that you will give us another chance in the future to show you the real value in an experience at citizenM. I wish you safe and happy travels always. Best, Olivia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mariamasilang001 wrote a review 1 Mar
1 contribution
Great hotel experience. Very convenient to theaters. Awesome breakfast experience. I love the lobby’s feeling. I love the rooms. The conceriege was very helpful. The feel of the hotel is comfy. The hotel is just right feeling…
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Review collected in partnership with this hotel
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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aguileraatc wrote a review Feb 2024
Waverly, Iowa1 contribution
Very nice and clean, just to expensive for the size of the room that you get. The layout is very interesting on how kind of crammed together.No pool or workout area. The staff was super great and helpful, was my first time in NYC.
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Review collected in partnership with this hotel
Date of stay: February 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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onmyownagain wrote a review Feb 2024
Dallas, Texas17 contributions9 helpful votes
I've traveled to over 113 countries & slept in a range of places, from hammocks to luxury, but this hotel offers everything you could need at an affordable price. The service is unmatched, & I will definitely stay in CitizenM hotels in the future. Stay here, you won't be disappointed.
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Review collected in partnership with this hotel
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Patricia115430 wrote a review Feb 2024
Massachusetts13 contributions5 helpful votes
As with all of the CitizenM hotels I have stayed in, the room was clean and comfortable, sleek yet cosy. The hotel is super-close to Times Square, and an easy walk to all of the theaters I was in town to see shows at. ALSO very close to the awesome Junior’s Deli! Highly recommended.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£181 - £324 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
230
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CITIZENM NEW YORK TIMES SQUARE - Updated 2024 (New York City)

Frequently Asked Questions about citizenM New York Times Square
Which popular attractions are close to citizenM New York Times Square?
Nearby attractions include Broadway (0.3 miles), Times Square (0.2 miles), and Come From Away (0.2 miles).
What are some of the property amenities at citizenM New York Times Square?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a lounge.
Which room amenities are available at citizenM New York Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at citizenM New York Times Square?
Guests can enjoy a rooftop bar, a lounge, and breakfast during their stay.
What are some restaurants close to citizenM New York Times Square?
Conveniently located restaurants include Angelina Bakery Times Square, Dos Caminos, and La Grande Boucherie.
Are there opportunities to exercise at citizenM New York Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at citizenM New York Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at citizenM New York Times Square?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to citizenM New York Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (3.8 miles), World Trade Center Memorial Foundation (3.8 miles), and Hamilton Park (1.8 miles).
Does citizenM New York Times Square have any great views?
Yes, guests often enjoy the city view available here.
Is citizenM New York Times Square accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.