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Empire Hotel

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Empire Hotel
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5,575 Reviews from our TripAdvisor Community

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There are newer reviews for Empire Hotel
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Showing 4,992: English reviews
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Reviewed 3 days ago NEW

Wonderful hotel! Great location! Spacious rooms very clean. Friendly staff! Great rooftop bar with a wonderful view of the city! Very helpful...would definitely stay there again! The location was spot on!

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Thank 226jillj
Akron Ohio
Reviewed 3 days ago NEW

This hotel was everything we wanted. It was an awesome visit. The Chowder House had excellent food. The atmosphere was superb. Everyone was very helpful, from the front desk to the maid service. I thoroughly enjoyed my stay.

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Thank Patricia B
Temple, Texas
Reviewed 4 days ago NEW

Good location and overall good experience. Staff was very nice when arrived and leaving. Great spot in the middle of everything. I would recommend staying there to my friends. The price was also affordable

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Thank jeffreyof
Jeffrey W, General Manager at Empire Hotel, responded to this review

Jeffreyof Thank you very much for sharing your comments and your experience with our social community. We are humble that our associates shined during your stay providing you with a memorable experience.. we look forward to rekindling this emotional connection. Be Well and Safe Travels General Manager Empire Hotel.

Highlands Ranch, Colorado
Reviewed 4 days ago NEW

Empire Hotel was located in a great spot. Close to many of the various sight seeing destinations in NYC. The only issue I had was that WiFi was not complimentary, nor the computers to print boarding passes. There was also a roach in the bathroom.

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Thank 188kylen
Jeffrey W, General Manager at Empire Hotel, responded to this review

188kylen Thank you very much for sharing your comments and your experience with our social community. We are humble that our associates shined during your stay providing you with a memorable experience.. we are extremely dispointed that there was an negative impact to your stay...we look forward to rekindling this emotional connection. Be Well and Safe Travels General Manager Empire...

New York City, New York
Reviewed 4 days ago NEW

Hotel manager very abrupt, no friendly mess or eye contact. Staff not helpful. Location was ideal, however a really bad service from staff. Was made to feel intimidated. Considering I had an upgrade on my room to the king suite, the rooms state was terrible

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Thank rk2017111
Jeffrey W, General Manager at Empire Hotel, responded to this review

RK2017111 Thank your for sharing your story, ,however the behavior you described is unacceptable for any reason....my sincere apologies as I will be taking swift action. I hope that in the near future we can regain your trust. Safe Travels General Manager Empire Hotel.

Manteca, California
Reviewed 4 days ago NEW

This hotel is not worth your money! They charge for EVERYTHING-including any extra pods you may need in your room for the Keurig machine. They do not respond to MT requests-I had to pester them three times before ANYTHING was even done. This is a hotel that wants to give the absolute BARE MINIMUM for the money you pay.

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Thank coachdiva80
Jeffrey W, General Manager at Empire Hotel, responded to this review

Coachdiva80 Thank you for sharing your experience with us, it truly seems that we failed you on all aspects of your stay, our sincere apologies. Our first cup on us program has been well received to get a person going in the morning. The lack urgency by any of our team is unacceptable and we will be examining our internal...

Buffalo
Reviewed 4 days ago NEW

I stay at the Empire when I come in to town for an annual conference. The staff is always friendly and helpful and they make checking in and out a breeze! This year my colleague arrived at the hotel several hours before her check in time and her room was already ready for her which was great after traveling all...

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Thank denizc721
Jeffrey W, General Manager at Empire Hotel, responded to this review

denizac721 Thank you very much for sharing your comments and your experience with our social community. We are humble that our associates shined during your stay providing you with a memorable experience.. we look forward to rekindling this emotional connection. Be Well and Safe Travels General Manager Empire Hotel.

Glasgow, United Kingdom
Reviewed 4 days ago NEW

No room to swing a cat, heating system antiquated and noisy, but good location. Wouldn't recommend this type of room to anyone unless they were travelling alone. Disappointing, and Not quite what you would expect from a US hotel.

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Thank williammJ2769IN
Jeffrey W, General Manager at Empire Hotel, responded to this review

Thank you very much for sharing your comments and your experience with our social community. We are humbled that we didn't meet your expectations with the this type of room category. We are very much a boutique hotel that tries to provide a cozy comfort with all of our rooms...our apologies we did not. We look forward to rekindling this...

Reviewed 4 days ago NEW

My GF and I stayed at the Empire hotel 2 weeks ago and had the time of our lives! Natalia the supervisor was very kind! The location was amazing, central but not too busy like times sq, clean rooms, BEST bed i've had in a hotel, overall - I'd come back there in a heartbeat

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Thank 939natyg
Jeffrey W, General Manager at Empire Hotel, responded to this review

939natyg Thank you very much for sharing your comments and your experience with our social community. We are humble that our associates shined during your stay providing you with a memorable experience.. we look forward to rekindling this emotional connection. Be Well and Safe Travels General Manager Empire Hotel.

Montreal
Reviewed 4 days ago NEW

Super great location, can't get any closer to Lincoln Center! Clean rooms, comfortable beds, friendly and helpful staff! Close to Starbucks and pharmacy which was incredibly convenient! Parking was sometimes a challenge but then again it is NYC! Terrible wifi connection though.

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Thank 780karib
Jeffrey W, General Manager at Empire Hotel, responded to this review

780karib Thank you very much for sharing your comments and your experience with our social community. We are humble that our associates shined during your stay providing you with a memorable experience...we look forward to rekindling this emotional connection. Be Well and Safe Travels General Manager Empire Hotel.

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
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Questions? Get answers from Empire Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are large with french doors to let other sleep in”
 of 5 bubbles , 23 Mar 2017 | Read review
“Loved the superior king room”
 of 5 bubbles carol21403, 20 Mar 2017 | Read review
“Please see frank at the Bar in the lobby!”
 of 5 bubbles daw262, 13 Mar 2017 | Read review
“Outside rooms will be nosier but the views are worth it”
 of 5 bubbles wooleynuts969, 10 Mar 2017 | Read review
“We had a double double on the third floor and it was a good room”
 of 5 bubbles eamonnm172, 8 Mar 2017 | Read review
5 of 5