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Empire Hotel

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Empire Hotel
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5,600 Reviews from our TripAdvisor Community

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Showing 5,014: English reviews
Greater London, United Kingdom
Reviewed 25 June 2016 via mobile

Cute hotel on the upper west side. I wouldn't choose it if you want to be close to mid town but if you don't mid a walk then it's perfect. It's close to the park with plenty of places to eat around it. The hotel itself is very well decorated however you have to pay for wifi- to be expected...

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Helpful?
Thank Tarryn K
Management response:

Dear Tarryn K, Thank you for staying with us and taking the time to provide us with a positive feedback. We're very happy to hear that you have enjoyed our complimentary welcome amentities! We hope to see you soon as we are slated to debut our rooftop lounge! Kevin-GM gm@empirehotelnyc.com

Brisbane, Queensland, Australia
Reviewed 25 June 2016

The Empire Hotel has excellent location in the upper Westside of Manhattan. Unfortunately free wifi is only available in the Lobby area. Not good enough for the room rates charged. The bed was extremely comfortable and the two rooms I used were very large.

Review collected in partnership with this hotel
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Helpful?
Thank Marion W
Management response:

Dear Marion W, Thank you very much for your raving feedback! We're happy to hear that your stay was very confortable in regards to the bed setting. Please do email us directly for your next visit to NYC as we're working on many exciting complimentary amentities including WIFI. Kevin-GM gm@empirehotelnyc.com

UK
Reviewed 24 June 2016 via mobile

We transferred from another hotel and was very impressed by the excellent service by all of the team. In particular special thanks to Micheal, Jose and Maria for ensuring helping out in our time of need (5 star service!). The room was big, very clean and of a good standard. Breakfast was excellent and the views from the roof terrace...

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Helpful?
1Thank Larry A
Management response:

Dear Larry A, Thank you for the kind words to our exceptional guest engagement team members; Michael, Jose and Maria as they are the walk text book of customerservice101. We're very happy to hear that you had an awesome stay! We hope to see you soon!! Kevin-GM gm@empirehotelnyc.com

Southern Wales, United Kingdom
Reviewed 24 June 2016

Hotel was nice, I paid for a queen room and queen bed, but the room was very small and it was a double bed. Location was ok right by Central Park, bit of a walk down to Macy's etc. No wifi too which was a pain when trying to call family.

Review collected in partnership with this hotel
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Helpful?
Thank clogsw
Management response:

Dear clogsw, Thank you for taking the time to give us a review in regards to your recent stay. We apologize for the Wi-Fi fee as it is owned and operated by our 3rd party vendor however do feel free to email us directly for your next visit. Kevin-GM gm@empirehotelnyc.com

Kansas City, United States
Reviewed 23 June 2016

Rooms were extremely small and somewhat outdated. I was expecting small as its NYC, but much smaller than other hotels I've stayed at in the city with hardly any room to walk around when your luggage is open.

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Helpful?
Thank Emily H
Management response:

Dear Emily H, Thank you for taking the time to write us a review as it means a whole lot to us in terms of taking the customer service initiatives to the next level based on the these analaysis. Thank you for staying with us and we look forward to seeing you during your next trip to NYC. Kevin-GM gm@empirehotelnyc.com

Dallas, North Carolina
Reviewed 23 June 2016 via mobile

First time staying at the empire hotel in NYC- it is located right across from the Lincoln center & a block from Central Park! The staff is exceptional especially the door men who was always willing to help you with a cab or directions - every morning when I would be carrying my Starbucks (next door) & he would rush...

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Helpful?
Thank dixieb1955
Management response:

Dear dixieb1955, Thank you for your raving feedback in regards to your recent stay with us! We are currently putting together a few in-room complimentary items to further enhance overall guest experience. We hope to see you soon!! Kevin-GM gm@empirehotelnyc.com

New York City, New York
Reviewed 23 June 2016

Our stay at the Empire was amazing! I live in NYC but was staying here for a girl's weekend and I cannot say enough good things. The staff is so gracious and helpful and the rooms were spacious. We had the absolute best time hanging out on the roof by the pool. Eric, the manager on the deck, constantly made...

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Helpful?
Thank Lfc6610
Management response:

Dear Lfc6610, We are amazingly happy to hear that you ladies had an awesome time at the pool deck duing GNO! Yes!! Eric is an example of great customer service with consistency !! We hope to see you soon!!! Kevin-GM gm@empirehotelnyc.com

Luton, United Kingdom
Reviewed 23 June 2016

Clean, comfortable bed and friendly staff. Very near the subway and Columbus Circle and all of downtown.. walking distance. Next door to Starbucks and 24 hour pharmacy for all you need as well as an ATM

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Helpful?
Thank asabus
Management response:

Dear asabus, Thank you for taking the time to give us a review! We're very excited to hear that the iconic Empire location played a significant role along with friendly staff! We hope to see you soon! Kevin-GM gm@empirehotelnyc.com

San Francisco, California
Reviewed 23 June 2016

Great rooftop views and friendly staff. I would definitely come here again and stay. Central location. We walked through Central Park to the Metropolitan museum of art. Food in the area was great as well

Review collected in partnership with this hotel
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Helpful?
Thank Megan H
Management response:

Dear Megan H, Please do come back!! It was our utmost pleasure to serve you. Please do email us directly for your next visit! Kevin-GM gm@empirehotelnyc.com

Hamden, Connecticut
Reviewed 22 June 2016 via mobile

They charge you for any thing and everything without telling you. The rooms are small and the view is not that great. The swimming pool is 2x4 feet and the water in it is not clean. The only good thing about it is the proximity to the central park. I don't recommend it to anyone.

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Helpful?
1Thank Ayman Z
Management response:

Dear Omar2Jenna, Thank you for taking the time to give us a review in regards to your recent stay with us. We do have array of room types as our entry level room categories often do not come with a view or the spacious configuration. You are correct, our swimming pool is more of an added feature at our Sunbathing...

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
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Questions? Get answers from Empire Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5