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Empire Hotel

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Empire Hotel
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5,701 Reviews from our TripAdvisor Community

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Showing 5,102: English reviews
Belfast, United Kingdom
Reviewed 12 June 2016

I stayed in room 1141. Good shower, very comfortable beds, peaceful room adequate size. This hotel is well located for ease of travel and is located within walking distance from two subway stations Columbus Circle 59 St and Lincoln Center 66 St. The subway is easy to navigate (except for Saturday maintenance).

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Helpful?
Thank CarrieAnneBelfast
Management response:

dear carolinesteele, Thank you for your positive feedback in regards to your recent stay with us. Please reach out to me directly for furture visits to NYC as we have 10+ different room types. We apologize for the saturday morning disturbance as we are currently remodeling our iconic Empire roof top lounge. We hope to see you soon! Kevin-GM gm@empirehotelnyc.com

Montreal, Quebec, Canada
Reviewed 11 June 2016

I came here for a work-related weekend trip and chose the hotel based on its 4-star rating. I stayed in a single room (with no view) and was mostly satisfied with my stay. The beds are comfortable, the look and ambience of the hotel are very chic, and the rooms have functioning amenities that made my stay problem-free. However, the...

Review collected in partnership with this hotel
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Helpful?
Thank Janius T
Management response:

dear Janius T, Thank you for taking the time to provide us with your valuable feedback. I completely understand and apologize about the structural oversight you've experienced duing your recent stay with us. Please do reach out to me directly for future visits to NYC. Kevin-GM gm@empirehotelnyc.com

New York City, New York
Reviewed 11 June 2016

The rooms are very small, bathroom is nicely done and clean but very small, very friendly and accommodating front desk, great location for visiting family on upper west side. There are many good restaurants nearby.

Review collected in partnership with this hotel
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Helpful?
Thank Terri R
Management response:

Dear Terri R, We are excited to hear from you that our service staff were very friendly and accomodating! Please allow us further curate and craft your experience next time as we have array of room types with views and size/configurations. We hope to see you soon! Kevin-GM gm@empirehotelnyc.com

Oscoda, Michigan
Reviewed 11 June 2016

Was Leary about booking at this hotel but went ahead and booked because of location and I am so glad we did. We had an amazing experience from the moment we stepped in to its premises. Great service and kindness was shown us From the Dorman to the Housekeeper! Thank you Empire Hotel staff for the great NY experience!!!

Review collected in partnership with this hotel
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Helpful?
Thank NDInnan
Management response:

Dear NDInnan, Wow!! Thank you for the five-star raving review!! Thank you for staying with us and we are very humbled by your kind reviews where our service staff have enhanced your overall experience. Kevin-GM gm@empirehotelnyc.com

New York City, New York
Reviewed 10 June 2016

Very pleasant hotel good location and friendly staff. As a Base ideal but room decor a little tired and needs improving I would recommend for short stays The concierge was very helpful free WiFi in the lobby and rooftop

Review collected in partnership with this hotel
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Helpful?
1Thank Duane H
Management response:

Dear Duane H, Thank you for your honest and kind feedback about our friendly staff! Please allow us to make up the structural-over-sight experience with room-accomodation. We are currently having a product enhancement. We hope to see you soon! Kevin-GM gm@empirehotelnyc.com

Los Angeles, California
Reviewed 9 June 2016

I just got back from a long weekend/girls trip to NYC, and we had a great experience at the Empire Hotel! We loved the location near the Lincoln Center and Central Park, the restaurants nearby were wonderful, and the hotel was right next to the subway lines we needed for all of the sightseeing we were doing. We found the...

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Helpful?
Thank MuseumGirl2014
Management response:

dear MuseumGirl2014 Thank you for giving us raving review despite the service detour you've experienced with us. This was addressed internally for continuous improvement purposes. Please do email me directly for future stays - we've completed our soft rennovations and product enhancement on our upper floors. Thank you once again for allowing us to make your stay better and we...

Vancouver, British Columbia, Canada
Reviewed 9 June 2016 via mobile

Not a bad location for a hotel, however these days I am not sure it is pardonable not to have wifi thrown into the package. That definitely takes away two stars in my opinion. I guess you can add the price of wifi to the bill as a strategy, but asking guests to pay for wifi usage in the rooms...

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Helpful?
1Thank Godsent007
Management response:

Dear soji A, Thank you for taking the time to share your experience with us. We appreciate your feedback. Wi-Fi inclusions to the rate and/or complimentary based on the origin of the reservation source is something we're actively working on it currently as it is solely owned/operated by a thrid-party company. Please do reach out to me directly as I...

The OC
Reviewed 8 June 2016

The Empire is a revamp to an older building so room sizes are typical New York City. The ambience is excellent. The location is fantastic. The staff is very friendly and helpful and the two restaurants in the same building makes dining easy.

Review collected in partnership with this hotel
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Helpful?
Thank Gordon M
Atif Y, General Manager at Empire Hotel, responded to this review

Dear Gordon, Thank you so much for taking the time to write your feedback. I’m so happy to see that you have enjoyed the Empire Hotel location, dining quality and true staff hospitality. Our team here is passionate about creating positive experiences and I’m glad we were able to do so for you. I have shared your feedback with the...

Reviewed 7 June 2016

We picked this hotel for its location near central park and is well placed fo the bus and subway, it is a good half hour walk away from madness of times square. The lobby area is nice but the rooms could do with a bit of an update. The maintenance standard are not great as the bathroom door in my...

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Helpful?
2Thank Michelle G
Atif Y, General Manager at Empire Hotel, responded to this review

Dear Michelle, Thank you for taking the time to provide us with value added feedback for your stay at the Empire. I am happy you liked our hotel location and do apologies for the unpleasant issues took place during your stay. I can assure you that we take all guests feedback seriously for future improvements. Once again, thanks for the...

Great Neck, New York
Reviewed 4 June 2016

Love the location, the lobby area, & the room (though VERY small, nyc afterall...) it's nice to have a (albeit very small) pool for the kids! Some of the painting is a bit sloppy, but overall DEFINITELY recommend!!!

Review collected in partnership with this hotel
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Helpful?
Thank P B
Atif Y, General Manager at Empire Hotel, responded to this review

Dear P B, Thank you for your recent stay at the Empire and for taking the time to provide us with value added feedback. I’m happy you enjoyed our location, the lobby bar and pool area. We look forward to welcoming you back in the future. Please contact me directly for your next reservation Atif- GM Empire Hotel gm@empirehotelnyc.com

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free Internet
  • Bar/Lounge
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
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Questions? Get answers from Empire Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view looking out to Lincoln Square is a great one!”
Lisa041700, 27 Apr 2017 | Read review
“We chose courtyard room, darker but quieter”
Peter_in_Northfield, 24 Apr 2017 | Read review
“Get a room with a view of Lincoln Center if you can!”
  • A minor detail, but these drawers wouldn't stay closed. The dresser needs to be level.
ScarboroughFoodie, 22 Apr 2017 | Read review
“choose a different hotel”
HelpfulGuide1111, 17 Apr 2017 | Read review
“All rooms are in good locations”
firstmatelynn, 17 Apr 2017 | Read review
5 of 5