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DoubleTree Suites by Hilton Hotel New York City - Times Square

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DoubleTree Suites by Hilton Hotel New York City - Times Square
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7,597 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Suites by Hilton Hotel New York City - Times Square
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Showing 6,760: English reviews
Kerry
Reviewed 29 April 2014

I found the hotel very well located in Time Square and all noise from the city vanished once you entered the hotel. The staff were friendly and welcoming and I would have no problem staying at this hotel again on my next vacation in New York.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank Christopher H
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Christopher H, Thank you so much for staying with us on your last stay in Manhattan! We are thrilled that you had a great stay! Thank you so much for pointing out our friendly and welcoming staff! We await your next trip! Thank you so much for your review! Ryan Shafi Operations Manager

Chicago, Illinois
Reviewed 29 April 2014

I've stayed at this location a couple of times and have to say that the quality of the property continues to slip downward. Their entire lobby is completely torn up due to construction which caused a huge funneling of people to/from both the elevators and front desk. There were extended waits to get in and out of the building. Check-in...

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2Thank DJR1250
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear DJR1250, Thank you so much for staying with us again on your last visit to Manhattan! We are truly sorry for the experience you endured. Please note that this is not the level of service that we provide! We will be reiterating our customer's service policy to our staff! Also, please pardon us as we are making the necessary...

Larose, United States
Reviewed 29 April 2014

Our stay at the Doubletree-Times Square was wonderful. The staff was great and the cookies were awesome!! We visited NYC to celebrate my daughter's 21st birthday and wanted to stay in the middle of all the action. Can't wait to go back!!!

Review collected in partnership with DoubleTree by Hilton
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Thank Pamela C
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Pamela C. Thank you so much for staying with us on your last stay in Manhattan! We are so thrilled that your daughter's 21st Bday celebration was a success! Happy Birthday to your daughter! Thank you so much for your FAB review! We hope to see you soon! Ryan Shafi Operations Manager

Reviewed 29 April 2014

Location is great but difficult to get to by car. Room was very nice with a great view. Concierge service was poor. Restaurant recommendations after the theatre were nothing special. Don't buy 'tickets' for the Empire State Building thru Concierge. They are actually vouchers and you still have to wait in the ticket line. Buy them on-line directly with the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 636marciak
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear 636marciak, Thank you so much for staying with us on your last visit to Manhattan! We are so sorry that missed information was given by our Concierge, we will be sure to reiterate to our Team our customer's policy! We are so happy that you had a nice view! Thank you so much for your review and feedback. We...

Marshfield, Massachusetts
Reviewed 29 April 2014

We stayed at DoubleTree because we wanted to be in Times Square and two rooms are always better than one! The hotel was under construction..everything was temporary.When making the reservation it was stated that the renovation was to be finished by April 25. that was way off!! I would have stayed at the Lexington location had I known that. Reception...

Review collected in partnership with DoubleTree by Hilton
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1Thank Melanie M
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Melanie M, Thank you so much for staying with us on your last stay in Manhattan! We are so sorry that we did not exceed your expectations. We are happy to let you know that our upgrades will be completed very soon! Also, we are so sorry about your AC. We do have a dedicated customer care line to...

Nottingham
Reviewed 29 April 2014

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1Thank lauz1
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Newton MA
Reviewed 28 April 2014 via mobile

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Thank NLF2013
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Westwood, Massachusetts
Reviewed 28 April 2014

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1Thank John B
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Tel Aviv, Israel
Reviewed 28 April 2014

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Thank Offy_b
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

York
Reviewed 28 April 2014

Review collected in partnership with DoubleTree by Hilton
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Thank bakerman65
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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  • Fitness Centre with Gym / Workout Room
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Questions? Get answers from DoubleTree Suites by Hilton Hotel New York City - Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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