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Crowne Plaza Times Square Manhattan

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Crowne Plaza Times Square Manhattan
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9,019 Reviews from our TripAdvisor Community

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Showing 6,915: English reviews
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Alexandria, Virginia
Reviewed yesterday NEW

first impressions count and Freddy at the check in desk made a great one. Professional, warm, welcoming, efficient all describe Freddy. With so many choices of hotels in NYC things like a great check in expierence makes a difference and I will stay here again and will also recommend it to friends and family.

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Helpful?
Thank mldgarey
Ottawa
Reviewed yesterday NEW

Although I booked the room because it was available from a rewards program, I'd certainly look at booking it again if I were paying cash. The hotel is only a block or so from Times Square, so you are right in the heart of the action. It was a 15 minute walk to the Intrepid Museum, which I enjoyed immensely....

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Thank Blaine A
Reading, Massachusetts
Reviewed 2 days ago NEW

Was able to use points - which was my first surprise that it was easy to book using points. My next surprise was when, because of my gold status they put us up in a corner room, with a view of the Hudson, amazing! Location was perfect for walking to and from the train (both Penn Station and Grand Central...

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1Thank Nate W
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for the excellent review, Nate! We're delighted your experience with us was so wonderful! We endeavor to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing...

Boston, United States
Reviewed 2 days ago NEW

In the heart of Manhattan you can't argue with this hotels great location. The public areas are grand and awe-inspiring. However, the rooms are nothing special, small and typical for an average hotel room,but not a 500 dollar a night hotel. The hotel staff was patronizing and snobbishness, although this could have just been a NY thing.

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2Thank Edward Y
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

We appreciate the feedback, Edward. We're happy you had a pleasant stay with us and enjoyed our prime location and stunning decor. However, we're disappointed that your stay with us was less than ideal. We regret that our rooms didn't exceed your expectations and that our team didn't go above and beyond to make you feel welcome and valued during...

Ottawa, Canada
Reviewed 3 days ago NEW

Best location possible to be in time square .This was my daughters first visit ever to New York we just happen to be there the week of march break when the city was shut down by a snow storm .We went down to the hotel restaurant and met the best waitress ever Takesha they were short staffed and busy but...

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Helpful?
1Thank DonFournier64
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for the fantastic rating, Guest! We're delighted to hear you enjoyed your stay with us and our wonderful location. We love our location as well. We're overjoyed to be right in the heart of the city! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were...

Bear, Delaware
Reviewed 3 days ago NEWvia mobile

We recently stayed at the Crowne Plaza in time Square for the weekend we really enjoyed are stay rooms were very clean and there staff was wonderful thank you to the manger Juliet Chang for making sure everything was perfect I would recommend this hotel thank you Mr & Mrs Mcdonald

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1Thank pat2352016
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for the excellent review, Pat! We're delighted you had such a fantastic experience with us! It's outstanding you enjoyed our prime location and comfortable rooms so much. That's what we like to see! We're thrilled our team took such great care of us! We aim to please! We're looking forward to seeing you again soon! Have a spectacular...

Reviewed 3 days ago NEWvia mobile

Booked the penthouse suite for our family March 3rd to 5th as we met up with friends who came over from England to elope. Was so excited to be staying in Times Square in such a nice room. However we arrived to a filthy room with crusty white stains on the couch (so embarrassing as our friends came to visit...

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2Thank ronnieandchrissy
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

We appreciate the feedback, Ronnie and Chrissy. We're deeply disappointed you had such challenges during your time with us, especially during such a special occasion. We strive to offer quality service and convenience for our guests. Your experience is not on par with the level of service we're accustomed to sharing with our guests. We regret that our team didn't...

northern ireland
Reviewed 3 days ago NEW

We have just returned from a very enjoyable 5 day stay in the Crowne Plaza. The hotel is centrally located to everything in Times Square and beyond with subway stations close by and Hell's Kitchen - ideal location for food just a couple of blocks away. We could not complain about this hotel and would have no problem staying here...

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1Thank Pneuma1
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Guest, thank you for the fantastic rating! We're delighted to hear you had a great stay with us and enjoyed our location! It's very pleasing to hear that our staff took such great care of you and that we could make your anniversary extra special. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent...

San Angelo, Texas
Reviewed 3 days ago NEW

My husband did not travel with us. I chaperoned a large group of high school students. We stayed five nights, then switched hotels after Stella hit because our fights were cancelled and the airline directed us to another state. The staff has got to be the most professional, caring group of hotel workers I have met on any of my...

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1Thank FamilyWithWheelchair
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for the fantastic rating, Guest! We're delighted to hear you enjoyed your stay with us and our wonderful location. We love our location as well. We're overjoyed to be right in the heart of the city! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were...

Dallas, Tx
Reviewed 3 days ago NEWvia mobile

I chose this hotel based off its proximity to Times Square and it was great. We were directly across the street from M&M World and right be t door to the Hersheys store. There's so much in that area that you don't have to walk far to get to anything you need like great restaurants, shopping, Broadway shows, etc. Xhexkin...

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Helpful?
1Thank BRWare
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for the stellar rating! We're elated to hear you had a lovely stay with us and enjoyed our terrific location! We love it as well! We're thrilled to be in the heart of all the action. It's very pleasing to hear that our staff took such great care of you and that we left you with a wonderful...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Times Square Manhattan staff and other travellers.
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Manchester, United Kingdom

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Questions? Get answers from Crowne Plaza Times Square Manhattan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on a corner, away from Times Square. One window looked back towards the river.”
 of 5 bubbles BlaineA_11, 21 Mar 2017 | Read review
“best views amazing staff in the heart of time square quiet very clean”
 of 5 bubbles DonFournier64, 19 Mar 2017 | Read review
“High floors with views over the Hudson appear quieter.”
 of 5 bubbles Pneuma1, 19 Mar 2017 | Read review
“The higher the better for noise reduction and daylight.”
 of 5 bubbles Nigel19482014, 17 Mar 2017 | Read review
“Request a Broadway facing room.”
 of 5 bubbles DanaM60745, 16 Mar 2017 | Read review
5 of 5