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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,255 Reviews from our TripAdvisor Community

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Showing 3,541: English reviews
Atlanta
Reviewed yesterday NEW

I stayed at the DT Metro this week for 2 nights for business. The pros: - Good to great service from most staff. (One waiter & one waitress at breakfast were excellent - I wish I knew their names.) - Surprisingly quiet (and I was on the street side) - Good food (I had breakfast 2X - eggs benedict were...

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Helpful?
Thank mjatl
Nashville, Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 30 November 2016

We selected this hotel because of our experience with the brand and its location. This location puts guests within walking distance of Broadway shows, Radio City Music Hall, restaurants and shopping. The subway is as close as the nearest corner and is only one stop from Grand Central Station. This was our third visit to this hotel and we have...

Review collected in partnership with DoubleTree by Hilton
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7Thank alphonsomance
About Hotel's Favourite Review
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for sharing with us, Guest! We are delighted to hear that you had a great experience with us at DoubleTree. We definitely agree on our location; we love it, too! We are so lucky to be conveniently located near many significant landmarks. It sounds like you were able to do some sightseeing around the city, which is excellent!...

North Tonawanda, New York
Reviewed yesterday NEW

Nice hotel with a great location. Nice bar. Rooms were clean, as was the rest of the hotel that I had seen. Staff was friendly. Only complaint is how loud it is in the rooms when other doors were being closed. Outside noise was not a problem.

Review collected in partnership with DoubleTree by Hilton
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Thank Cindy C
Harrisburg, Pennsylvania
Reviewed yesterday NEW

Will not accomadate a two hour early check in. Service personnel " demand" $ for services such as bag check As a Diamond member- the benefits are minimal- 2 bottles of water for a week stay. Diamond member continental bfast is par.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank P7802FTtheresas
Manchester, United States
Reviewed 2 days ago NEW

We were greeted courteously and professional. The warm cookies have always been a big hit! The overall price for this trip was excellent. The location to transportation (Grand Central Station) is convenient, as are local shopping and dining options.

Review collected in partnership with DoubleTree by Hilton
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1Thank X5365MMshawnm
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the wonderful review!! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location and welcoming team. That's what we like to see! We look forward to sharing another amazing experience with you next time. Have a lovely day!

Glasgow, United Kingdom
Reviewed 4 days ago NEWvia mobile

We stayed for 5 nights for our Honeymoon. Upon arriving there was no queue for checking in. We had booked the standard double room. Since we were staying for 5 nights the receptionist upgraded us to a King sized room and we were given complimentary wifi. The receptionist was very friendly and the free cookies were warm and tasty. These...

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Helpful?
2Thank Alba_Gu_Brath25
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4/5 review! We're thrilled to hear that you had a great stay with us! It's wonderful that your room was upgraded and we're so glad everything was comfortable for you! We're also very pleased that our team provided you with friendly service - that's what we like to hear! We'd love to see you again soon to...

New York's Thousand Islands, New York
Reviewed 5 days ago NEW

This hotel is nearby subway and next to many awesome shops ans restaurants at walking distance. The rooms are clean ans big. The satff is extremely nice and very welcome although breakfast is not provided everything else was great.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Antonio M
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the wonderful review, Antonio! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!

Naperville, Illinois, United States
Reviewed 5 days ago NEWvia mobile

This hotel has gone down hill fast. Service is slow and not attentive; no room service; your "free" btls of water (if Hilton honors) means get a coupon and wait till the bar opens at 5 pm. Rooms are typical small mid town but falling into disrepair. Bad heating/ac (too warm) outlets coming loose ; bathroom so small you can't...

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Helpful?
Thank John R
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback, John. We're disappointed that your time with us was less than ideal. We regret that we couldn't meet your expectations and that our team didn't go above and beyond to assist you. We hold ourselves to a higher standard. We'll address your concerns with the appropriate members of our team moving forward. We hope you give...

Ocoee, Florida
Reviewed 5 days ago NEW

We always stay here and are never disappointed! Hotel staff is wonderful - rooms spacious & great bar. Free internet for Hilton Honors members. Conveniently located to Broadway shows, great dining & all midtown areas

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Sue P
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the wonderful review, Sue! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're happy our team made you feel so welcome! We're looking forward to sharing another amazing experience with you soon! Have...

Cambridge, United Kingdom
Reviewed 5 days ago NEWvia mobile

So after reading all the negative reviews for the hotel I was abit worried but we went ahead with the booking anyway because the price was good we booked 2 rooms for a family holiday 4 nights we arrived about 1pm so early they had 1 room ready which was fine meant we could leave out things in the room...

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1Thank djdougalno1
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, Thank you for the fantastic review! We're thrilled you had such a wonderful experience with us! We strive to offer top-notch service and convenience for our guests. It's wonderful our team made you feel so welcome and assisted you in any way. We aim to please and your praise lets us know we're doing our job! It's outstanding...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: £106 - £297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#198 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“some are a little bigger than others, look at hotel room map.”
 of 5 bubbles Brookland2006, 11 Feb 2017 | Read review
“Ask for a room opposite the lift they are bigger because of the shape of the hotel”
 of 5 bubbles jillm767, 7 Feb 2017 | Read review
“Stay away from the side that has the NY fire department!”
 of 5 bubbles lizzzys, 4 Feb 2017 | Read review
“ask for a king room or double bed size”
 of 5 bubbles , 22 Jan 2017 | Read review
“high floors, less noise”
 of 5 bubbles PhilBarker, 21 Jan 2017 | Read review
5 of 5