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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,071 Reviews from our TripAdvisor Community

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Showing 3,385: English reviews
Portsmouth, New Hampshire
Reviewed yesterday NEWvia mobile

I spent 3 nights in a deluxe king room in a high floor. The room was clean and very comfortable. The front desk, housekeeping and breakfast staff were all friendly and helpful. The entrance to the 6 train is right next door. The only downsides: 1)thermostat doesn't regulate temperature when on auto. (Other family members in another room had the...

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Helpful?
1Thank a36schmidt_12
New Delhi, India
Reviewed yesterday NEW

Very good location,average breakfast, staff helpful,rooms small.slow service in breakfast,to get eggs it take 15 to twenty minutes. No variation in breakfast menu.very good place for business not for relaxation

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Helpful?
1Thank Saha2014
Alexandria, United States
Reviewed yesterday NEW

I stayed at the DoubleTree because I had a business conference in NYC. My husband and 5 year old son accompanied me. The hotel was quick with the check-in and out. The room was very clean and the service was as expected. The only complaint was the room was very warm and we couldn't get the thermostat to adjust the...

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1Thank O8277YKmelaniem
Miami, Florida
Reviewed 2 days ago NEW

My daughter and I stayed at this Diubketree - it was great. The staff location and accommodations were terrific. Rates were high this weekend and the nightly rate Wm for this venue eve. Though a bit high for us it was well beneath the going rate.

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Helpful?
Thank 244graced
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the perfect rating! We are always working very hard to provide a comfortable and fun stay for all of our guests. It is great to hear about the satisfying stay that you and your daughter shared with us! It is also great to hear that you found our staff and location terrific! We hope you plan on...

Salt Lake City, Utah
Reviewed 2 days ago NEW

Stayed here two nights on business because it was a cheap room. Not great service. There is not very good sound insulation. I could hear everyone and everything in the hall. Breakfast is terrible for what they charge and breakfast staff is not very attentive.

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Helpful?
Thank davidmU4693OO
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We're disappointed to hear about your experience, David. We always strive to provide our guests with a fun and relaxing time with us. It's unfortunate to hear your stay was not up to par with the high standard we're accustomed to sharing with our guests. We will address your concerns with our team moving forward. With this said, David, we'd...

London, United Kingdom
Reviewed 2 days ago NEW

Really good location especially having the metro right next door. Hotel itself is a bit tired and could do with a paint job. Our room was a nice size, big telly and comfy bed. Couldn't use the bath as the enamel had come off, the bottom of doors looked like there had been a flood at some point and were...

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Helpful?
1Thank Kerryann08
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the great rating, Kerry Ann. Providing high-quality stays for all of our guests is always our highest priority. It is great to hear that you found our location to be convenient! We hope you plan on staying with us again in the near future. We look forward to hosting you again! Thanks again, Kerry Ann, have a...

Canandaigua, New York
Reviewed 3 days ago NEW

We just by chance got a handicap room which was very well appointed and large. Back of the hotel on 4th floor. However, the lighting in the bathroom was lacking as well as not enough space--shelves, etc.--to lay out your things in there. Great little coffee shop right next door.

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Helpful?
1Thank KathieTL
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the great rating, Kathie! Providing fun and comfortable stays is always what we strive for. It is great to hear that you had a wonderful experience with us. It is also great to hear that you found our location to be convenient. We would love to have you back in the near future! Thanks again, Kathie! Have...

Washington, DC
Reviewed 3 days ago NEW

Stayed for one night in November. Other than a comfortable bed the room was old and unremarkable. Bathroom was clean but could use updating. Desk staff were rushed and barely courteous. Tried to check in early and they told me that I would be called when my room was ready. Never received that call! Good side was the hotel was...

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Helpful?
Thank Brookner1
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, We appreciate the feedback. We're disappointed that your experience with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing.Your satisfaction is important to us so we'll address your concerns with our team moving forward. We look forward to hosting you again soon to share a more positive...

Sheffield, United Kingdom
Reviewed 3 days ago NEW

After visiting New York numerous times this was the 1st time we have chosen to stay in a Hilton, by far the worst hotel we have stayed in whilst visiting New York. On arrival we joined a very long queue to check in, reaching the front eventually we were informed our room wasn't ready . We were told they would...

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Helpful?
Thank wiseowl81
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, We appreciate the feedback. We're disappointed that your experience with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team...

Oakville, Canada
Reviewed 3 days ago NEWvia mobile

Checked in for one night for business travel. I knew December was expensive but at $700usd for one night I wasn't expecting a request for $1 to leave my bag, and $1 to retrieve it because my room wasn't ready. While I like Hilton generally for business travel, I won't be staying here again. And that's only one reason. Unfortunate...

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1Thank 5HABfans
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, We appreciate the feedback. We're disappointed that your experience with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. We do hope you give us another opportunity to share a more positive experience with you. Have a great day.

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: £101 - £430 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#194 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the second floor”
 of 5 bubbles 911richardr, 7 Dec 2016 | Read review
“I was near an elevator and it was still quiet”
 of 5 bubbles pcnbpt, 5 Dec 2016 | Read review
“Street view”
  • Our room, bathroom was to the right, out of shot
 of 5 bubbles BertieNellie, 28 Nov 2016 | Read review
“Great location in mid-town, and close proximity to three subway stops.”
 of 5 bubbles Fergdip, 27 Nov 2016 | Read review
“no idea as we didn't have a good room”
 of 5 bubbles LorraineKirkcaldy, 26 Nov 2016 | Read review
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