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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,198 Reviews from our TripAdvisor Community

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Showing 3,492: English reviews
New York City, New York
Reviewed yesterday NEW

I enjoyed my stay at the doubletree hotel, I like the hotel, it has a friendly atmosphere. The location is perfect, accessible to a big variety of restaurants, walking distance to main visiting site, subway at the corner.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank ielattar
Nashville, Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 30 November 2016

We selected this hotel because of our experience with the brand and its location. This location puts guests within walking distance of Broadway shows, Radio City Music Hall, restaurants and shopping. The subway is as close as the nearest corner and is only one stop from Grand Central Station. This was our third visit to this hotel and we have...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
5Thank alphonsomance
About Hotel's Favourite Review
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for sharing with us, Guest! We are delighted to hear that you had a great experience with us at DoubleTree. We definitely agree on our location; we love it, too! We are so lucky to be conveniently located near many significant landmarks. It sounds like you were able to do some sightseeing around the city, which is excellent!...

East Hampton, Connecticut
Reviewed yesterday NEWvia mobile

Overnight stay with family. Choose this hotel based on a friends recommendation. Hotel was nice and clean. Had the opportunity to talk to Pier the manager and he was excellent. Great location and close to transportation.

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Helpful?
Thank Cila83
connecticut
Reviewed yesterday NEW

This place is a dump. First, there is a smell of urine in the hallways that permeated in the three days I was there. I was given a handicapped room even thought I did NOT ask for one which meant that the use of the shower was uncomfortable (there was a giant seat that took up a lot of space...

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Helpful?
Thank elmcity
Wilmington, Delaware
Reviewed 3 days ago NEWvia mobile

Spent two nights on business. Reception staff were very pleasant and helpful and I was offered a welcoming hot chocolate-chip cookie when I arrived (looking like a drowned rat after walking what seemed like flipping miles in the wrong direction in the pissistent rain). Room was clean and comfortable, but the bed was very soft, which does my back in,...

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Helpful?
1Thank Papagaaidq
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4/5 review! We're thrilled to hear that you had a great stay with us! It's wonderful that our team was friendly and accommodating - that's what we like to hear! We're also very pleased that your room was comfortable, however we'll be sharing your concerns about the bed with the appropriate members of our team. We'd love...

Reviewed 3 days ago NEWvia mobile

We stayed in this hotel as part of our package deal. It was a really nice looking hotel and very welcoming. All staff were very helpful and friendly. The rooms were clean and tidy, only thing about the room I didn't like was the view from our window onto a noisy construction site but we were never there in the...

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Helpful?
1Thank Alex W
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 5/5 review, Alex! We're delighted to hear that you had such a great time staying with us! It's wonderful that our team was friendly and we hope they were able to accommodate you in any way possible. We're also very pleased that you enjoyed our central location and were able to experience some of New York's finest...

london
Reviewed 3 days ago NEW

We stayed here and was a lovely Hotel with friendly staff, Great location. Easy to get to everything. The subway was right outside and a few shops too. Only down side was the rooms didn't have any coffee or tea facilities or a mini bar or fridge. Would have been nice to be able to make a tea or coffee...

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Helpful?
Thank carly_smith3
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the perfect review, Carly! We're thrilled to hear that your stay with us was so great! It's wonderful that you enjoyed our central location and were able to experience some of New York's finest attractions. That's what we like to hear! However, your concerns are very important to us and we'll be sharing them with the appropriate members...

London, United Kingdom
Reviewed 4 days ago NEWvia mobile

Had a great trip back end of 2015! Cookie on arrival was a great touch. Rooms were clean and beds were great. Bathrooms were slightly dated but had all you needed Excellent location with everything within walking distance. Subway right next door. Great deal through British Airways and will always stay here when in NYC. Schnippers opposite was great for...

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Helpful?
Thank Tom G
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the wonderful review, Tom! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're happy you appreciated our clean and comfortable rooms. We aim to please! We're looking forward to sharing another amazing experience...

Hastings, United Kingdom
Reviewed 4 days ago NEW

New York is a fantastic place to visit , but not very impressed with Double Tree Metropolitan, the staff where very rude on our arrival and did not make us feel welcome , felt it was an inconvenience to be staying there , room was clean , bathroom a little shabby and needed a little updating ( new door was...

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Helpful?
Thank Elvie C
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback, Elvie. It's unfortunate your time with us was less than ideal. We strive to offer quality service for our guests. We regret that our team didn't make you feel welcome and relaxed during your stay with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. We...

Virginia
Reviewed 4 days ago NEWvia mobile

The hotel has generally sized rooms which is a plus for larger traveling groups. The location is also convenient and has easy access to major attractions, but not the usual crowds. Facility is a bit outdated and noise level can be high due to thin walls and doors. Breakfast downstairs is ok with hot breakfast buffet. There is a sandwich...

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Helpful?
Thank lizzylizzy
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the fantastic rating, Lizzy! We're delighted to hear you enjoyed your stay with us and our wonderful location. We love our location as well. We're overjoyed to be right in the heart of the city! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: £98 - £299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#196 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a high floor.”
 of 5 bubbles carly_smith3, 18 Jan 2017 | Read review
“Go for Hhoners rooms probably a better option”
 of 5 bubbles elviec2013, 17 Jan 2017 | Read review
“shower curtain smells a bit. Bad soundproof but I can live with that.”
 of 5 bubbles mangell2015, 8 Jan 2017 | Read review
“We ended up with a "handicapped accessible room". It was very roomy compared to the others.”
 of 5 bubbles sandral923, 30 Dec 2016 | Read review
“Join Hilton Honors & save on daily wifi costs”
 of 5 bubbles 75carolync, 28 Dec 2016 | Read review
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