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Novotel New York Times Square

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4,415 Reviews from our TripAdvisor Community

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Showing 1,833: English reviews
Reviewed 2 days ago NEW

Fantastic place to stay... View of Time Square was spectacular. Very close to everything. Staff friendly especially the concierges' who arranged all transfers for our forward journey. We did not participate in any of the dining experiences at the Novotel, however bar service was excellent

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Helpful?
Thank Jane R
Hong Kong, China
Reviewed 2 days ago NEWvia mobile

This hotel feels cramped and the service is sub-par to say the least. I've been there two nights. First of all, my general view of the place: Location is great right next to time Square. Perfect for tourists and businessmen alike. Global feel of the hotel is fine, modern and clean, no specific comment. Now to the room. To me...

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Helpful?
Thank Zion51
Londerzeel
Reviewed 3 days ago NEW

we were a bit dissapointed by the size of our room (19th floor) and above all by the size of the wardrobe, much to small to place or hang clothes for2 persons for 7 nights. Idem dito for the place in the bathroom! Even on the 19th floor the street noise was still significant. The personel at the reception was...

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Thank PaulCroughs
Boynton Beach, Florida
Reviewed 3 days ago NEW

Excellent hotel....... Came with family from Florida and Colorado for Thanksgiving week (originally New Yorkers). We had to change the rooms and the staff was wonderfully accommodating, especially Jalil, patient and kept searching till he found what we wanted. Great location, beautiful and delicious Thanksgiving dinner in their lovely restaurant, Supernova which looks out on a great wrap around terrace...

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Thank ladyl6
Brisbane
Reviewed 3 days ago NEWvia mobile

Second time staying here but this time without children in tow. Still a wonderful hotel in a great location looking towards Times Square. Room was very spacious and bathroom well set out with really good water pressure for the shower! Breakfast buffet was delicious and wait staff attentive. Dinner recommendations by front desk very good. We had a small hiccup...

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Helpful?
Thank Mudcrab4
NovotelNYC, Executive Assistant at Novotel New York Times Square, responded to this review

Dear Mudcrab4, Thank you for sharing such nice comments. It is always a pleasure to hear when guests are enjoying a comfortable stay. I do however apologize for the little incident with the operator and will look further into it. In the meantime we hope to see you again and wish you a lovely weekend! Nuria

Lincolnshire
Reviewed 6 days ago NEW

Couldnt have asked for a better situated hotel two minutes walk from Times Square. Check in was quick and faultless, staff very helpful. We had a two double bed room which was perfect for 2 adults and a teenager. Bathroom was clean & well equipped. Couldnt get hairdryer to work and within minutes of asking for a new one I...

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Thank Holidaymaker9
NovotelNYC, Executive Assistant at Novotel New York Times Square, responded to this review

Dear Holidaymaker9, Thank you for taking the time to share your comments regarding your recent stay with us. As opposed to other Novotels, our amenities such coffee/tea are upon request. I apologize for this inconvenience. I thank you again and wish you in the meantime a lovely day. Kind regards, Nuria

Reviewed 1 week ago NEWvia mobile

Excellent location for Times Square and just outside of the main hustle and bustle. Modern up to date lobby with great outside terrace with spectacular view. Too bad it was raining most of our stay and we didn't get a chance to use it. The staff was very friendly and helpful. Would definitely stay here again.

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Thank Stephen L
Brisbane, Queensland, Australia
Reviewed 1 week ago via mobile

Stayed at this lovely place for 4 nights in November. Great location, close to Times Square, subway stations, and many shops around. Nice and reasonably spacious room, comfortable bed. We were offered a welcome drink as an Accor plus member, which is a bonus. The computers provided near reception were great ideas, for exploring areas, booking tours etc. Really enjoyed...

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Thank Saw Yu M
NovotelNYC, Executive Assistant at Novotel New York Times Square, responded to this review

Dear Saw Yu M, Thank you for you such a glowing review. We aim to please our guests which is why I will certainly share your feedback with the rest of the team as encouragement. Thank you again and have a lovely day. Nuria

Melbourne
Reviewed 1 week ago via mobile

Arrived and checked in with Frank. Had to wait a few hours so sat in the restaurant and had some breakfast. Being an Accor we got free hi speed wireless internet for the stay. 12 th floor very quiet, big comfortable room. View of Times Square. Staff lovely especially John the concierge who couldn't do enough for Debbie and me....

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Thank Melinda R
Sydney, Australia
Reviewed 1 week ago

Firstly in respect to rating if I could I would give it only 3.5 stars. The best thing about the Hotel is the location closely followed by being modern and clean. Re little things letting it down about 2 weeks before my stay about 2 weeks ago I received an email from a lady in guest relations advising she would...

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Thank 5MAB2015
NovotelNYC, Executive Assistant at Novotel New York Times Square, responded to this review

Good afternoon, Thank you for taking the time to share your comments concerning your stay at the Novotel New York Times Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With its sophisticated styling, the newly-redesigned 4-Star Novotel New York Times Square invites you to experience the electricity of Times Square. Located in the heart of Manhattan, right in the Theater district, our unique Midtown luxury hotel is within walking distance to New York's best attractions, including Times Square, Central Park, and the prestigious 5th Avenue. You'll be captivated by our stunning panoramic views of Times Square at our trendy new restaurant Supernova. ... more   less 

Additional Information about Novotel New York Times Square

Address: 226 W 52nd Street, New York City, NY 10019-5802
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: £139 - £475 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel New York Times Square 4*
Number of rooms: 480
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Cheap Tickets, HotelsforEveryone, Travelocity, Hotels.com, Odigeo, Priceline and Jetsetter so you can book your Novotel New York Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel New York Times Square Hotel New York City
Accor New York City
Novotel New York City
Novotel Times Square
New York City Novotel
Novotel Hotel New York
Hotel Style:
#4 Green Hotel in New York City
#79 Family Hotel in New York City
#98 Romantic Hotel in New York City
#100 Business Hotel in New York City
#105 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Novotel New York Times Square staff and other travellers.
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Questions? Get answers from Novotel New York Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room overlooking Time Square”
 of 5 bubbles 738janer, 8 Dec 2016 | Read review
“avoid 7th avenue vue, noise!”
 of 5 bubbles PaulCroughs, 7 Dec 2016 | Read review
“We had 3 rooms on 15th floor. All were spacious, well equipped and had comfortable beds and great bathrooms.”
 of 5 bubbles ladyl6, 7 Dec 2016 | Read review
“Higher floors...better view. Elevators are very efficient”
 of 5 bubbles NancyW966, 27 Nov 2016 | Read review
“Higher the better”
 of 5 bubbles mickrobert, 23 Nov 2016 | Read review
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