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Sanctuary Hotel New York

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Sanctuary Hotel New York
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3,844 Reviews from our TripAdvisor Community

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Showing 3,254: English reviews
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Upavon, United Kingdom
Reviewed 2 days ago NEW

We stayed in the hotel form 11-16 February 2017 and it was our honeymoon. Initial impressions were favourable; its a great location, very clean and the staff very friendly. The room are small as mentioned in numerous other reviews, but pretty and kitsch. The breakfast is truly disappointing; just cereal and bread items/fruit unless you want to pay extra (not...

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Helpful?
Thank ixrtehaikr
Hoffman Estates, Illinois
Reviewed 4 days ago NEW

We spent a couple of nights in Sanctuary and it was indeed a sanctuary in the midst of the busy Times Square. We were greeted by very friendly and helpful staff who goes over and beyond what's expected of them. The rooms are small but sufficient for our needs. The hotel is just a couple of minutes walk to Times...

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Helpful?
Thank tfermin
East Windsor, New Jersey
Reviewed 4 days ago NEW

This boutique hotel is just awful. Lighting is terrible. The rooms are not very clean. I have stayed in many hotels in Europe and I have never experienced a room so small. You literally can shower from your bed. The bed isn't any better. It resembles a college futon in the middle of the floor and was so uncomfortable. I...

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1Thank Caroline B
London, United Kingdom
Reviewed 5 days ago NEWvia mobile

Rather small hotel only couple of minutes walk from Time Square. Bedrooms are small, but functional. Breakfast is very basic continental breakfast, however enough so no need to rush out to look for a breakfast place in the morning . Top floor haven bar seemed popular and hosted burlesque nights. Staff very friendly and helpful , ok hotel for few...

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Thank Tina1235
Cardiff, United Kingdom
Reviewed 5 days ago NEW

My wife and I just spent a week in the Sanctuary. The staff couldn't have been more helpful. Our daughter was getting hitched in NY and the Sanctuary helped us to make it a really memorable event. It's difficult to single any staff members out - they were all so switched on... the S.T.A.R. experience managers Larissa and James, the...

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Helpful?
Thank sim0ng1
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for providing us with such great feedback. We are delighted to know that you and your wife enjoyed your time with us. Larissa, James and the rest of team will be very excited to read about your comments. We hope to have the opportunity to welcome you back again in the near future. Best Regards, Jeremy Poon General...

Toronto, Canada
Reviewed 6 days ago NEW

This is a rock star of a hotel. Discrete, well-placed, exceptionally furnished, and housing every amenity, the Sanctuary Hotel New York is located in the Midtown-Theatre District on 47th Street near Times Square. One hundred and thirteen guest rooms in two towers show lavish attention with chocolate leather headboards, marble countertops, and accents of brass and honey onyx. One tower...

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Helpful?
1Thank Hannah L
Oklahoma City, Oklahoma
Reviewed 6 days ago NEW

My fiancé and I travelled to NYC for Valentine's day this year and we enjoyed the beautiful hotel and welcoming staff. Very close to Times Square, wonderful room and very comfortable with great décor!!

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Helpful?
Thank alayahramsey
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We are delighted to know that you chose the Sanctuary Hotel as the place to celebrate your Valentine's day. We hope to have you back for many more special occasions. Best Regards, Jeremy Poon General Manager

Belfast, United Kingdom
Reviewed 1 week ago via mobile

We recently stayed in the Sanctuary Hotel, location was perfect only a two minute walk to Times Square but on a side street which made it much quieter. Staff were excellent, really friendly & helpful. We were upgraded to a king room as it was my husband's 40th & our 10th wedding anniversary. The lobby & hotel were decorated really...

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Helpful?
1Thank Gillian G
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for choosing the Sanctuary Hotel as the place to celebrate such special occasions. We were delighted to have you here with us and hope to see you back again in the near future. Best Regards, Jeremy Poon General Manager

Franklin, Kentucky
Reviewed 1 week ago via mobile

Very nice customer service! Wonderful room! Very clean and well decorated. My only complaint, more of an observation, it is very low lighting throughout the hotel. The rooms are well lighted, but the bathroom was a bit dark. Difficult to put on makeup on. Room service was quick and great!

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1Thank Rhonda G
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for taking the time to provide us with your feedback. We hope to have you back with us in the near future. Best Regards, Jeremy Poon General Manager

London, United Kingdom
Reviewed 2 weeks ago via mobile

Excellent staff. Nice and cosy room. Clean. The location is very comfy as it is in the heart of Manchattan. People were beet friendly relaxed and helpful. The breakfast served was not great but otherwise the hotel was a very good choice

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Helpful?
Thank Fanoula79
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for your review. I'm sorry if your breakfast experience was below expectations. We are constantly working on new ideas to continuously improve the complimentary breakfast we provide. Your feedback is important and we hope your next stay will be even better. Best Regards, Jeremy Poon General Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Haven Rooftop NYC
Haven Rooftop NYC
Cuisines: American, Bar
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 

Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: £180 - £391 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 111
Reservation Options:
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Hotel Style:
#14 Family Hotel in New York City
#32 Romantic Hotel in New York City
#50 Luxury Hotel in New York City
#69 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Hotel New York staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find a different hotel!”
 of 5 bubbles ixrtehaikr, 27 Feb 2017 | Read review
“Ask for a view - mine was a wall”
 of 5 bubbles K3227VOjeffs, 14 Feb 2017 | Read review
“not really sure”
 of 5 bubbles lsattler2016, 6 Feb 2017 | Read review
“Our room was lovely - 2nd or 3rd floor.”
 of 5 bubbles loulou66, 29 Jan 2017 | Read review
“Just below the rooftop bar room is noisy late at night.”
 of 5 bubbles KevinandTessa, 26 Jan 2017 | Read review
5 of 5