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Sanctuary Hotel New York

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Sanctuary Hotel New York
Sanctuary Hotel New York
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3,833 Reviews from our TripAdvisor Community

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Showing 3,247: English reviews
Belfast, United Kingdom
Reviewed 2 days ago NEWvia mobile

We recently stayed in the Sanctuary Hotel, location was perfect only a two minute walk to Times Square but on a side street which made it much quieter. Staff were excellent, really friendly & helpful. We were upgraded to a king room as it was my husband's 40th & our 10th wedding anniversary. The lobby & hotel were decorated really...

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Helpful?
Thank Gillian G
Franklin, Kentucky
Reviewed 3 days ago NEWvia mobile

Very nice customer service! Wonderful room! Very clean and well decorated. My only complaint, more of an observation, it is very low lighting throughout the hotel. The rooms are well lighted, but the bathroom was a bit dark. Difficult to put on makeup on. Room service was quick and great!

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Helpful?
Thank Rhonda G
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for taking the time to provide us with your feedback. We hope to have you back with us in the near future. Best Regards, Jeremy Poon General Manager

London, United Kingdom
Reviewed 4 days ago NEWvia mobile

Excellent staff. Nice and cosy room. Clean. The location is very comfy as it is in the heart of Manchattan. People were beet friendly relaxed and helpful. The breakfast served was not great but otherwise the hotel was a very good choice

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Helpful?
Thank Fanoula79
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for your review. I'm sorry if your breakfast experience was below expectations. We are constantly working on new ideas to continuously improve the complimentary breakfast we provide. Your feedback is important and we hope your next stay will be even better. Best Regards, Jeremy Poon General Manager

Brooklyn, New York
Reviewed 5 days ago NEWvia mobile

I looked into the Sanctuary because I had dinner twice at Haven Rooftop and it was a nice & fun atmosphere so I got a room for my boyfriend's birthday. We stayed one night with no complaints. I got the room on a deal so I went for it. Check in was a breeze with Lauren; when she realized it...

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Helpful?
Thank coachqueen321
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for choosing the Sanctuary Hotel as the place to celebrate your boyfriend's special day. Lauren and the rest of the team will be delighted to read about your feedback. We hope to see you back with us soon. Best Regards, Jeremy Poon General Manager

Chateauguay, Canada
Reviewed 5 days ago NEW

While traveling on business in NYC I got stuck in a snow storm. I was inside at a conference, and while I knew the snow was coming I hadn't seen it yet. Clearly all flights out out LGA and JFK were cancelled. The hotel I stayed at the night before ended up sold out as well as the other Marriott...

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Helpful?
Thank Jeff S
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We appreciate the feedback and hope to have the opportunity to welcome you back when it is not under bad weather circumstances. We would love to be your regular designation when traveling to NYC. Please do not hesitate to contact me directly for reservations. I can be reached at Jeremy@sanctuaryhotelnyc.com. Best Regards, Jeremy Poon General Manager

Denver, Colorado
Reviewed 5 days ago NEWvia mobile

One block off of Times Square makes everything super accessible. Remarkably quiet room all things considered. This is on a very busy street that traffic ends up backed up quite a bit. Not the easiest place to grab an Uber. I didn't like that my card was charged immediately upon booking vs. when we actually arrived. Once we arrived, we...

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Thank coloale1
A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 1 week ago via mobile

If seeing theater & wanting a nice "sanctuary " when your back at the hotel.. this is your best bet!! Loved the small boutique hotel with an exceptional staff!! Every question was answered with a smile & an educated answer..

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Thank A TripAdvisor Member
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for your wonderful feedback. We hope to have the chance to welcome you back for another great stay. Best Regards, Jeremy Poon General Manager

Kings Park, New Yorl
Reviewed 1 week ago

Nice boutique hotel one block from Times Square. Small rooms but good for the price. Very friendly staff. Rooms are compact and have shower and sink in the room. The hotel has a rooftop bar that's really nice. It's open all year.

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Thank campabrok
Phoenix, Arizona
Reviewed 1 week ago

I stayed recently for a combination theatre and work trip, and couldn't have asked for a better location. Sanctuary is so easy to get to and from that I was able to walk to/from most appointments (and definitely to all shows we saw!). Such friendly service from all the staff, they are really on top of their game. The hotel...

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Thank Parley S
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We really appreciate when guests take the time to provide us with such great feedback. We would love to see you back with us again in the near future. Please do not hesitate to contact me directly for reservations. I can be reached at Jeremy@sanctuaryhotelnyc.com. Best Regards, Jeremy Poon General Manager

Plainview, New York
Reviewed 1 week ago

My husband and I just loved this hotel. It is elegant and clean. The best part is the staff...so helpful and porfessional. The room was small but I did not mind that. it had everything we needed. We ate in the rooftop bar and in the hotel restaurant as well. The food and the service were very good. We do...

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1Thank lsattler2016
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for your wonderful review. The staff strive to provide the very best for all our guests and I'm glad that you had such a great experience here. We hope to see you back again with us soon. Best Regards, Jeremy Poon General Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Haven Rooftop NYC
Haven Rooftop NYC
Cuisines: American, Bar
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 

Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: £177 - £383 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 111
Reservation Options:
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Hotel Style:
#14 Family Hotel in New York City
#32 Romantic Hotel in New York City
#43 Luxury Hotel in New York City
#69 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Hotel New York staff and other travellers.
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Questions? Get answers from Sanctuary Hotel New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view - mine was a wall”
 of 5 bubbles K3227VOjeffs, 14 Feb 2017 | Read review
“not really sure”
 of 5 bubbles lsattler2016, 6 Feb 2017 | Read review
“Our room was lovely - 2nd or 3rd floor.”
 of 5 bubbles loulou66, 29 Jan 2017 | Read review
“Just below the rooftop bar room is noisy late at night.”
 of 5 bubbles KevinandTessa, 26 Jan 2017 | Read review
“Fourth floor east was very quiet”
 of 5 bubbles angel1265, 3 Jan 2017 | Read review
5 of 5