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Sanctuary Hotel New York

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Sanctuary Hotel New York
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3,901 Reviews from our TripAdvisor Community

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Showing 3,304: English reviews
Sydney, Australia
Reviewed 2 September 2013

The Sanctuary Hotel was incredible! We had the best stay there, we had heard the rooms in NY are generally tiny so with that in mind our room was fairly spacious with a lovely new bathroom and closet area. The staff could not have been more friendly (even bringing us cupcakes when they found out we got engaged) and gave...

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Helpful?
1Thank Mairéad B
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We are delighted to know that we were able to create such a memorable experience for you. We strive to provide our guest with the best possible stay and the staff will be excited to read about your feedback. Should your travels bring you back to NYC, please think of The Sanctuary Hotel. We would love to welcome you back....

Sammamish, Washington, United States
Reviewed 2 September 2013

I just wanted to take a moment to write about the wonderful concierge service at this hotel. They take the time to customize your trip without any high pressure sales for addons. We got a map which he then annotated with cool walks and neighborhoods to check out based on our likes and our length of stay. This really enhanced...

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Thank Steve C
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for writing a review about your recent stay at The Sanctuary Hotel New York. The staff will be very excited to read about your comments. Our motto is "Service Tailored to Any Request" and I'm glad that we were able to provide you with such a great experience. We hope to have you back with us in the...

Lancaster, United Kingdom
Reviewed 2 September 2013

Well, what can I say? Worth every penny. From the minute out an pulled up outside ($57 from JFK) to the second we left the customer service at Sanctuary was second to none. The staff couldn't do enough to help. Our bags were collected kerbside and placed in a "holding area" whilst we checked in & they then magically appeared...

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1Thank ToniER2013
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We really appreciate when guest take the time out of their busy schedules to write such detailed and wonderful feedback. It sounds to me that your experience here at The Sanctuary Hotel was the ideal stay that we strive to achieve for every guest. The goal is to always create a unique and memorable stay and I'm happy to know...

Melbourne, Australia
Reviewed 2 September 2013

This hotel was recommended by a travel agent and did they hit the mark big time! This hotel was perfect in every way. It is literally around the corner from Times Square and less than 10 minutes walk to the Broadway shows and the great shopping around Fifth Avenue and the Rockefeller Centre. The staff are incredibly attentitive and efficient...

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Helpful?
Thank Susan M
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for sharing such a great review with us. We really appreciate when guests take the time to provide us with feedback. Its reviews such as yours that motivate the staff to continuously put forth effort to provide the very best. We hope to have you back with us soon. Best Regards, Jeremy Poon General Manager

Warren, Ohio
Reviewed 31 August 2013

This was the 5th time we had been to New York and we try to stay at a different place each time. I loved the location, within a few blocks of many of our interests. The entrance and lobby was very "cool". (If you ever stay here you will know what I mean by that) The service was fabulous. The...

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1Thank Kimberly G
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for sharing your experience with us. We love the fact when guest take time out of their busy schedule to provide us with feedback. I'm happy to know that you and your husband enjoyed the services that was provided. We would love for you both to come back in the near future and try out one of our...

Melbourne, Australia
Reviewed 30 August 2013

My wife myself and another couple booked this hotel for 14 nights, we booked it quite earlier in the year and got it at a very reasonable rate. Rooms were very clean and the service at the reception was excellent, also need to mention the friendly guys that great you at the doors. The roof top bar was a great...

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2Thank Raymond B
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We are delighted to know that you decided to stay at The Sanctuary Hotel for such a long trip. We understand the importance of an oversees vacation, and the time spent planning it. Our goal is to ensure that all our guests are as comfortable as possible. We strive to provide all our guests with the most enjoyable and memorable...

Reviewed 29 August 2013

Went for an overnight visit to celebrate my husbands birthday. Staff was amazing and very accommodating with my requests. They had cupcakes delivered to our room and arranged for a special treat for dessert at dinner at Haven Restaurant! My only regret us that we only stayed one night and not longer! Would absolutely recommend The Sanctuary and look forward...

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1Thank Jules518
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We are happy to know that you and your husband enjoyed your time with us at The Sanctuary Hotel. Knowing that your husband had such a pleasant birthday with us, brings a smile to all our faces. We would love to see you back in the near future. Best Regards, Jeremy Poon General Manager

london
Reviewed 27 August 2013

When we pulled up outside the door staff were straight out to help with our luggage, a lovely welcome. Our room was compact but smart and trendy, on the 9th floor. It was spotlessly clean the restaurant on the roof offers good food, a little expensive but nice. The hotel has a reasonably good breakfast included in the price, unusual...

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2Thank bags52
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Our motto is "Service Tailored to Any Request" and here at The Sanctuary, our focus is on the details of a guest experience. Thank you for taking the time to write a review about us. We hope that all your future trips to NYC will be at the Sanctuary Hotel. We hope to see you soon. Best Regards, Jeremy Poon...

Edmonton, Canada
Reviewed 27 August 2013

Just stayed at the Sanctuary hotel last week from August 19 to 21 and absolutely loved the hotel! It had some of the comfiest hotel beds I've ever slept in and the best pillows. Room was very clean and a great size. Not small or cramped at all. Bathroom had double sink, which was very handy for 2 girls getting...

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Helpful?
2Thank StephPowers
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for such a wonderful review. Many guests such as yourself, enjoy the comfort of our plush pillow-top mattresses. I'm happy to know that the staff was able to accommodate your every need and as we continue to strive to provide our guests with the very best, we hope all your future stays with us will be just as...

Brockway, Pennsylvania
Reviewed 27 August 2013

Service was superb. I will stay there again when I come back to NYC for sure! I was there for my sons 11 year olds birthday, and the hotel surprised him with a personally signed Happy Birthday card. The staff working all signed it and he received cupcakes by Bake by Melissa! My older son also stayed at the same...

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2Thank DiannaSnyder
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for choosing The Sanctuary Hotel as the place to celebrate your son's birthday. For a guest to state that this has been the "best hotel they have ever stayed in" is one of the biggest compliments one can receive. We would love to have you back with us for future trips to NYC. Best Regards, Jeremy Poon General...

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Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Haven Rooftop NYC
Haven Rooftop NYC
Cuisines: American, Bar
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 

Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: £205 - £392 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
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Hotel Style:
#14 Family Hotel in New York City
#14 Spa Hotel in New York City
#32 Romantic Hotel in New York City
#51 Luxury Hotel in New York City
#69 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Hotel New York staff and other travellers.
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Questions? Get answers from Sanctuary Hotel New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors to avoid less street noise, although 47th Street is pretty quiet.”
Rockywinn, 4 Apr 2017 | Read review
“It is a quiet hotel already. Room towards street is no problem and nice, because of the natural light.”
BettyOld, 22 Mar 2017 | Read review
“request a room with a view if you want one. They are very accomodating at the desk and will do what they can to give you what you want.”
308deannam, 12 Mar 2017 | Read review
“Ask the check-in person for the type of room that meet's your needs (quiet or street facing)”
bobmO6220LC, 3 Mar 2017 | Read review
“Find a different hotel!”
ixrtehaikr, 27 Feb 2017 | Read review
5 of 5