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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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6,863 Reviews from our TripAdvisor Community

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Showing 5,474: English reviews
Reviewed 5 July 2016

I stayed at the Sheraton with a few girlfriends during the 4th of July holiday weekend and we had a blast! Great beds, great location just outside the bustle of Times Square, super friendly staff. Only hiccup was a huge long line at check-in due to a dance competition - major shout-out to Ivanson at the front desk for maintaining...

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Thank Elizabeth K
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton Times Square Hotel. We are delighted that you chose to stay with us. Thank you also for your kind words about Ivanson at the Front Desk - they made our day, and his! Please come back and see us soon! Warm Regards, The Sheraton Times Square Hotel, Guest...

Dallas, Texas
Reviewed 4 July 2016 via mobile

Staff very friendly, informative and professional. The Sheraton is very clean, rooms were great and the stay was very pleasant. The location is blocks away from Central Park and Times Square. The subway is right on the corner. 3 first time NYC visitors and they loved it.

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Thank tavitatagaloa420
Reviewed 4 July 2016 via mobile

Perfect location since it's right in the heart of Times Square. No pool or spa but we loved the restaurant downstairs and the bar. We're able to order simple appetizers and have a grown up cocktail. This lounge area also was great when we met other family members. Rooms are ok, but no microwave or fridge. They charge extra for...

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Thank Brenda G
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a five-star review of The Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose to stay with us - thank you! Thank you also for your kind words about our Times Square location, restaurant and bar. We also appreciate your constructive feedback about needing a fridge/microwave; thank you...

Melbourne, Australia
Reviewed 4 July 2016

We stayed at the Sheraton New York Times Square for 3 nights and really enjoyed it. This is a very large property but very well organized. The wait time for elevators is reasonable and there is a lot of staff, which is great. The front office team was very friendly despite how busy it actually was! We were assigned a...

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Thank LouAndEm
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a four-star review of The Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose to stay with us - thank you! Thank you also for your kind words about our Times Square location, front office and housekeeping teams. Please come back and see us on your next trip...

Scotland
Reviewed 4 July 2016

We stayed for 3 nights in June and had a brilliant stay on the 28th floor. Check in was no problem. We found the staff all friendly and helpful. The rooms were more than you need for a city break, they are comfortable and had everything you could need. We've stayed in other NYC hotels which are more compact! I...

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Helpful?
Thank mabroonScotland
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a four-star review of The Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose to stay with us - thank you! Thank you also for your kind words about our Times Square location, rooms and staff. We also appreciate your constructive feedback about the room's minibar; thank you...

Bratislava, Slovakia
Reviewed 4 July 2016

this hotel has perfect location it`s got a metro station right behind hotel. Staff was great. Breakfast don`t have so hard to tell how they are. But the room was small ny small so be prepared for that and internet don`t go very well.

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Thank pistekmiroslav
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a four-star review of The Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose to stay with us - thank you! Thank you also for your kind words about our Times Square location and staff. We also appreciate your constructive feedback about room size and WiFi speed; thank...

Reviewed 4 July 2016 via mobile

Excellent location!!! It is very close to Times Square, Rockefeller center, Broadway theatre and Central Park. They also have excellent rates for the location. We didn't use much of their services, but whichever we did was good. Definitely would stay here again.

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Thank Pooja P
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a four-star review of The Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose to stay with us - thank you! Thank you also for your kind words about our Times Square location, rates and services. Please come back and see us on your next trip to NYC!...

New York City, New York
Reviewed 3 July 2016

I'd like to say firstly that check-in was seamless. I am an SPG Preferred member and although the line says, "gold" and "platinum" I was able to get through on the SPG line. And much to my surprise and delight, the check in lady gave me a sign stating, "You are the selected Sheraton guest of the day." which means...

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Thank mangomadness101
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a four-star review of The Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose to stay with us - thank you! Thank you also for your kind words about our Times Square location, staff and "seamless" check-in. We also appreciate your constructive feedback about needing a firmer mattress;...

Milwaukee, WI
Reviewed 3 July 2016

This is a nice hotel overall. The location is ideal to be close to everything without too much noise. The subway is across the street! Definitely request a room away from the elevator for a quieter stay. Big pluses during my stay: they let me check in early and free wifi (if you are a preferred guest member. It is...

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Thank dreamer_iam_travel
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a three-star review of The Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose to stay with us - thank you! Thank you also for your kind words about our Times Square location, check-in ad Wi-Fi. We also appreciate your constructive feedback about housekeeping, your bed and cable...

Houston, Texas
Reviewed 3 July 2016

Great place! Only complaint is the noise in some apartments that are located with window to the city. Better consider double windows for those rooms. Staff was great and service as well. Thank you very much!

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Thank FabricioBBezerra
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a four-star review of The Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose to stay with us - thank you! Thank you also for your kind words about our Times Square and "great" staff and service. We also appreciate your constructive feedback about noise from Times Square;...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Know what kind of view you and how many people are coming in advance.”
 of 5 bubbles 902theb, 21 Mar 2017 | Read review
“Make sure you don't get room 744”
 of 5 bubbles , 20 Mar 2017 | Read review
“higher floors have better views”
 of 5 bubbles joestarrs, 20 Mar 2017 | Read review
“Club lounge is great if you are platinum or on that floor. Get a room away from the elevators since they are noisy and people will probably congregate out there swearing when they have to wait forever for it to arrive.”
 of 5 bubbles drm237, 20 Mar 2017 | Read review
“Do not touch and move products drawer and fridge since you will be charged automatically if you move products. There are Starbucks coffee making kit in the room.”
 of 5 bubbles , 20 Mar 2017 | Read review
5 of 5