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The Surrey

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The Surrey
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1,771 Reviews from our TripAdvisor Community

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Showing 1,625: English reviews
Raleigh, North Carolina
Reviewed 3 days ago NEW

The Surrey is truly a gem in NYC. The room size compared to many other city properties is fantastic, and the service is incredible. The staff is knowledgeable and professional, while still warm, comfortable and friendly. The food & beverage was fantastic from the bar to in room dining, and although I couldn't experience it I am sure Café Boulud...

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1Thank 106brynn
San Francisco, California
Reviewed 4 days ago NEW

THE Best hotel in NYC. From bell staff, to in room dining, to quality of the rooms and value you cannot beat the Surrey Hotel! The rooms are spacious and so comfortable. I have stayed many times over the past 5 years and it is simply my most favorite hotel in NYC.

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1Thank Ceobabe
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Ceobabe, Thank you so much for your kind words and sharing your experience at The Surrey. I am delighted to hear you have enjoyed your overall stay and always happy to welcome you back. We look forward to welcoming you back soon! Sincerely, Pedro Dias General Manager

Panama Province, Panama
Reviewed 6 days ago NEWvia mobile

The place has a Great Atmosphere best Matini's on Upper Eastside, the entrees are superb. Overall ambiance is Excellent I'll recommend this Bar and hotel for any business meeting or leisure Wine and Dine.

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1Thank JoaquinPTY
PedroDias-GM, Manager at The Surrey, responded to this review

Dear JoaquinPTY, Thank you for taking the time to share your experience at The Surrey. I am very delighted that you have enjoyed your overall stay with us. We look forward to hosting your next visit to New York City! Sincerely, Pedro Dias General Manager

Westchester, Illinois
Reviewed 6 days ago NEW

BEAUTIFUL hotel. The rooms were great! The staff was amazing and the location was perfect. Can't beat a comfy fluffy robe, well stocked mini-bar and super soft beds. Highly recommend this hotel to anyone!

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1Thank Michelle K
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Michelle K, Thank you for taking the time to share your recent experience at The Surrey. I am so happy you enjoyed your overall stay on your girls trip! We look forward to welcoming you back on your future visit to New York City! Sincerely, Pedro Dias General Manager

Reviewed 1 week ago via mobile

I was in NY to have a procedure at Lenox Hill hospital, the Surrey was very convenient and had received excellent reviews. I sprung for a suite and at those prices expected to be coddled and have great amenities. Not! The linens on the beds felt like steel wool. Room service , a grill cheese sandwich was around $35 and...

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2Thank Steven L
Derby, United Kingdom
Reviewed 2 weeks ago

Stayed here for my Husbands Birthday, First room offered we couldn't swing a cat in , but that was soon put right. Second room was better or so we thought. The room even thou high up was very nosiey a each morning around 4 - 5 am the refuse lorries would turn up making a racket, if this was not...

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2Thank Lisa C
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Lisa C, Thank you for your most honest feedback on your recent stay at The Surrey. I would personally like to like to sincerely apologize for the less than perfect stay you have experience. We certainly do hope that these occurrences have not left you with a bad impression. Please rest assure that your feedback is taken very serious...

Brisbane, Australia
Reviewed 2 weeks ago via mobile

Staying here on a trip from Australia with my daughter (17) was so lovely. Have to say we used it mostly as a place to rest our heads whilst massively sightseeing & shopping & for that we found it perfect. We would be out from mid morning until after 10 most days. Housekeeping was immaculate & we were very well...

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2Thank Rachel M
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Rachel M, Thank you so much for sharing your wonderful experience at The Surrey. I am very happy to hear you and your daughter enjoyed your overall stay. I would certainly look into the room service issue you mentioned. I look forward to sharing your feedback with the rest of our team. We take pride in exceeding our guests...

Destin, Florida
Reviewed 2 weeks ago via mobile

My husband and I stayed at The Surrey Feb 2017 for a weekend getaway and the service was exceptional! Friendly, customized and personal. Coco was outstanding and remembered us from a visit last year. Will never stay at another hotel in NYC - The Surrey is perfection!!

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2Thank Penny J
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Penny J, We are very happy to hear you and your husband have enjoyed your overall stay at The Surrey. I look forward to sharing your kind feedback with the rest of our team. We look forward to hosting your next visit to New York City Sincerely, Pedro Dias General Manager

Washington, District of Columbia, United States
Reviewed 2 weeks ago via mobile

The Surrey is just around the corner from my NYC office and when I travel up from DC, is my favorite place to stay. The service is always great, especially Brian who helped me with a complimentary car to the train station in a snow storm. The room service prices are outlandish as to be expected but the rooms are...

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4Thank Rachel N
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Rachel N, Thank you for your kind comments and I look forward to sharing with all of our team members! thank you for acknowledging Brian as he is a great asset to our team! We are glad you enjoyed your overall experience and we look forward to hosting your next visit to New York City! Sincerely, Pedro Dias General...

Philadelphia, Pennsylvania
Reviewed 2 weeks ago

Relais et Chateaux properties are always among the first places we look when traveling, particularly when abroad. They aren't on par with say the Belmond group or Aman resorts, but they typically are in a tier above most. That said, of the 3 we have visited in the past few years, it would seem their US operations need to tighten...

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2Thank Talski37
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Talski37, Thank you for taking the time to review us. As we do take our guest feedback and experience very serious, I personally apologize for the less than satisfactory experience that you had during your recent visit to The Surrey. Please rest assured that this has been communicated to the rest of our team accordingly. I am rather disappointed...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Region: United States > New York > New York City > Upper East Side
Price Range: £312 - £689 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Cheap Tickets, Priceline and Jetsetter so you can book your The Surrey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#13 Spa Hotel in New York City
#20 Green Hotel in New York City
#27 Family Hotel in New York City
#46 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey staff and other travellers.
11 questions
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Questions? Get answers from The Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wish I could but the beds are hideously uncomfortable so can't imagine there is one”
 of 5 bubbles Talski37, 1 Feb 2017 | Read review
“Upper Floor”
 of 5 bubbles RachelSlav, 11 Jan 2017 | Read review
“Ask for higher floors”
 of 5 bubbles cmptravel, 11 Jan 2017 | Read review
“Grand Deluxe rooms for bigger seating area. GD rooms in the corridor (versus the corner) are larger and have two sinks in the bathroom.”
 of 5 bubbles SFTravelerYZ, 6 Jan 2017 | Read review
“our experience is that the rooms are all with a window in the bathroom”
 of 5 bubbles laurancef2016, 4 Jan 2017 | Read review
5 of 5