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Carlton Hotel, Autograph Collection

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Carlton Hotel, Autograph Collection
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2,149 Reviews from our TripAdvisor Community

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Showing 1,895: English reviews
Hackensack, New Jersey
Reviewed 4 days ago NEW

The staffs were very friendly. Unfortunately, when I visited the renovation was underway, thus I could not enjoy the gym and general breakfast service, but the management ensure those were accommodated appropriately. There is a classical atmosphere and you will feel like you are in NYC as you expected from Hollywood Movie. The food and coffee taste were not good,...

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Helpful?
Thank Rok B
Bergamo, Italy
Reviewed 5 days ago NEW

First time in this hotel. Being a Marriott frequent customer, I expected the same standard, considering the fact that Carlton has been recently acquired by Marriott. I've had to ask for a better room after they gave me a very noisy one. The new one, was less noisy but quite poor in terms of maintenance (rusty bath tub). I had...

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Helpful?
1Thank Bruno Z
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valuable feedback about your most recent stay. We are currently in the midst of a major renovation of our public areas and guest rooms as you have noticed. We do apologize for our current appearance and look forward to hosting a future stay once our renovations near completion.

Denver, Colorado
Reviewed 6 days ago NEW

I have been trying almost 3 months to get a return phone call form the front desk manger of this hotel due to a billing error. After multiple voicemails and emails, nothing has been returned. No excuse for not returning any requests for contact. POOR POOR Service.

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1Thank mhcammer
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your feedback. Here at the Carlton Hotel there is always a front desk manager available to answer any questions or concerns. Please feel free to call us at anytime day or night. 212-532-4100

Charlotte, North Carolina
Reviewed 1 week ago NEWvia mobile

The lobby and entrance of the hotel was very nice and the size of the rooms is also great given the small size of most in NYC. The food and bar areas were closed for renovations without any advanced knowledge. While there are plenty of places to eat in NYC, we wanted to eat at the hotel as we heard...

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Helpful?
1Thank Jillian M
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valuable feedback on your most recent stay. Although we are in a state of transition, we continue to pride ourselves on exemplary customer service. My sincerest apologies for the inconveniences you experienced during your stay.

Chicago
Reviewed 1 week ago

I spent two nights at Carlton Hotel, an Autograph Collection Hotel, in New York City this week. If I was not a 30+ year veteran of the hotel industry, I would vow never to stay in any Autograph Collection Hotel again; however, knowing that Marriott allows independent hotels to buy their sales, reservations and loyalty systems in the Autograph Collection,...

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Helpful?
2Thank K8935SSmichaels
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking the time to provide such valuable feedback on your most recent stay. I am saddened to hear your stay was less than enjoyable. I have made an effort to share your feedback with the appropriate leadership team in an effort to ensure this incident was isolated. We hope you allow us to host your next stay...

Millbrae, California
Reviewed 2 weeks ago

So I have stayed here over a dozen times as I live in California and my company is based down the street. I used to love this hotel and would take my family here, we have many great memories. The problem is it was recently bought and has new ownership. Everything and I mean everything has gotten worse. There is...

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1Thank Burlingame_Gaucho
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valuable feedback. Unfortunately renovations are necessary to continually provide the amenities and standards that you know and love. Although we are in a state of transition, we hope you decide to stay with us again so we can show you all we have to offer.

Sneads, Florida
Reviewed 2 weeks ago

We stayed at the Carlton from Dec 26- Dec 30. We had a suite on the 7th floor and it was very spacious and modern. I was very surprised by how large the rooms actually were. Guest Services and staff were great. Our hotel head of security, Joseph, was extremely helpful. The Hotel is undergoing some renovations or else they...

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2Thank mommyofgeorgia
Manchester, United Kingdom
Reviewed 2 weeks ago via mobile

We had a suite for our family of 5. Excellent cleanliness. Staff friendly. Some part of the hotel a little tired and there was some renovation work going on when we stayed over New Year to the gym. The front desk staff were excellent. The concierge was a little disappointing as she was reluctant in engaging and not very helpful,...

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1Thank NickDilworth
Chicago, Illinois
Reviewed 2 weeks ago

I stayed at the Carlton in mid December and it just seems to get worse and worse. This may well be due to new management of the hotel. The rooms are old and tired, there are no hotel amenities to speak of and the service was horrible. There was only one person checking people in as the second employee was...

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Helpful?
Thank Barrovian70
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your valued feedback. We pride ourselves on providing excellent customer service and it seems as though we missed the mark during your stay. Our sincerest apologies for the inconveniences you experienced.

Atlanta
Reviewed 2 weeks ago via mobile

What an awful hotel. We knew their was construction, but it was brutal. When we arrived I notified them of peeling wallpaper, lights out in the bathroom, broken table, and that water gushed from shower to the floor. I called to have the items fixed on Friday afternoon while we were out, nothing was done, I called to have everything...

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Helpful?
Thank Bobby M
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your feedback we kindly ask that you excuse our appearance during our latest transition. Please feel free to contact me personally to discuss compensation on a property level.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Region: United States > New York > New York City
Price Range: £126 - £352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
Reservation Options:
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York
Hotel Style:
#71 Green Hotel in New York City
#194 Family Hotel in New York City
#208 Luxury Hotel in New York City
#213 Business Hotel in New York City
#229 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Hotel, Autograph Collection staff and other travellers.
14 questions
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Detroit, Michigan
11 months ago

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Questions? Get answers from Carlton Hotel, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose any Executive Room”
 of 5 bubbles rokb2013, 19 Jan 2017 | Read review
“Go to a different hotel”
 of 5 bubbles K8935SSmichaels, 13 Jan 2017 | Read review
“Corner room”
 of 5 bubbles 663alainam, 3 Jan 2017 | Read review
“Get a room away from the street”
 of 5 bubbles charlieb275, 23 Dec 2016 | Read review
“Higher floors are less noisy.”
 of 5 bubbles BCTX76, 23 Dec 2016 | Read review
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