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Carlton Hotel, Autograph Collection

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Carlton Hotel, Autograph Collection
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2,110 Reviews from our TripAdvisor Community

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Showing 1,862: English reviews
Reviewed yesterday NEW

A year in advance i planned a weekend trip to New York for my sister. One of these once in a life time events. i paid more for the hotel because i wanted the weekend to feel special. Unfortunately it was in the middle of a renovation project which i had not been informed about. This involved the restaurant and...

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Helpful?
Thank Elizabeth S
Reviewed yesterday NEWvia mobile

When I went online to book our room the hotel photos made it look like a 5 star hotel. The hotel had everything we needed, a restaurant, a gym, a bar area and walking distance to most things, or so we thought. We arrived to find out that the hotel was undergoing renovations. There was no restaurant, no bar and...

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Helpful?
Thank Michelle C
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valued feedback on your recent stay. I am glad to hear that you enjoyed our guest room and found it comfortable and updated. As you have stated we are currently going through the first phase of our renovation which does affect our public spaces. These renovations are necessary to provide the amenities modern travelers such as...

Reviewed 2 days ago NEWvia mobile

Not even sure where to start. Website photos and words very misleading. I'm a long time Marriott rewards member. I'd basically say close the location, do the renovations and re open. Embarrassed. I reccod for a coworker sense I like Marriott properties… And have to say it did not do anything to convince them to become Marriott members Dated rooms,...

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Helpful?
Thank Greg Y
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valuable feedback on your recent stay. I have shared your concerns with our leadership team to ensure this was an isolated occurrence. Here at The Carlton Hotel we pride ourselves on providing the best experience while here in this great city. Although we are undergoing renovations to our public spaces and guest rooms, we have partnered...

Reviewed 4 days ago NEW

My wife and I have Just returned from the thanksgiving weekend break. We Knew nothing of the renovations, the bar being shut or the restaurant closed. When we queried this with the hotel reception the reponse a very blunt "well it's on our web site". The rooms were very tired and in definite need of updating. The smell outside the...

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Helpful?
1Thank richard e
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking the time to provide feedback on your recent stay with us. I have shared your concerns with our leadership team to ensure this was an isolated occurrence. As you have noticed we are currently undergoing a renovation to update the amenities provided at the Carlton Hotel which is listed on our main website. We have been...

London, United Kingdom
Reviewed 4 days ago NEWvia mobile

We stayed for 5 nights in June. The hotel is very conveniently located, right in the center of Manhatten island, so if you like to discover things on Foot, this is ideal. Me and my wife enjoy walking so didn't catch a subway or taxi to see any of Manhatten, and over the course of the trip were able to...

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Helpful?
Thank SherPunjab
Reviewed 5 days ago NEWvia mobile

We were really reluctant about staying at the hotel due to the renovations but went ahead anyway. Check in was easy and we got upgraded to a Queen room from a standard. The room was a little dated with flakey paint on the walls and the furniture was quite worn but it was clean, plus the bed was comfortable. Only...

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Helpful?
Thank Rachel S
M_Sooklal, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Rachel S, Thanks for your feedback, we're happy you chose to stay with us despite the renovations. We hope to welcome you back once completed. Regards, M Sooklal

Dallas, Texas
Reviewed 1 week ago via mobile

My husband and I stayed two nights over the post Thanksgiving holiday. Over powering reek of urine outside the hotel. No to go coffee cups, broken furniture, non working mini bar fridge, tears in bathmat. Lots of employees standing around, but not doing anything. I've stayed here a couple of times in the last 2 years and this was the...

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Helpful?
Thank Linda M
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your valued feedback. Our apologies for the inconveniences you experienced. We look forward to showing you what the Carlton is all about once our renovations are complete.

Rawcliffe Bridge, United Kingdom
Reviewed 1 week ago via mobile

We have stayed in a number of hotels in New York but this one beats them all so far. Location is brilliant - very central but quiet (for New York that is). The lobby and reception are very welcoming. All staff were happy, smiling, very helpful, attentive and chatty. Check in was quick and easy. We had a superior double...

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1Thank 306smith
Reviewed 1 week ago via mobile

I have a reservation for 15th December for a twin room for a me and a friend (the international definition of 1x room, 2x beds). I emailed a week ago to confirm they had it as a twin (just in case) and no one got back to me! Then phoned reservations today to just be told they can't even put...

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Helpful?
Thank Charlie W
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking the time to provide feedback for your upcoming stay. I would like to apologize if my tone while speaking with you was anything less than hospitable. I have since speaking with you over the phone notated the request for a complimentary upgrade. As discussed during our conversation our property does not have 2 twin beds as...

New Haven, Connecticut
Reviewed 1 week ago

We are Marriott Platinum and usually have great experiences.....the rooms are quaint and could use some updating....we only spent one night here and we enjoyed the visit. One issue I feel I must complain about.....we requested and received a late checkout request for 3 PM.....we went early in the morning to the parade on Thanksgiving day. Afterwards, we just wanted...

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Helpful?
Thank bartpic
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking the time to provide feedback on your most recent stay. I have shared your feedback on our housekeeping procedures in an effort to ensure your incident was isolated. Here at The Carlton we pride ourselves on providing extraordinary customer service, thank you for your kind words on the front office staff. We hope you choose us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Ave, New York City, NY 10016-7412
Region: United States > New York > New York City
Price Range: £128 - £398 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
Reservation Options:
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York
Hotel Style:
#70 Green Hotel in New York City
#194 Family Hotel in New York City
#202 Luxury Hotel in New York City
#213 Business Hotel in New York City
#229 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Hotel, Autograph Collection staff and other travellers.
14 questions
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Detroit, Michigan
10 months ago

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Questions? Get answers from Carlton Hotel, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Did not see any other rooms so cannot comment”
  • Glass's in bathroom
  • The standard room
  • A mini mart instead of tea and coffee in bedroom
 of 5 bubbles K5660NRelizabeths, 6 Dec 2016 | Read review
“Definitely don't choose the small room.”
 of 5 bubbles brettl625, 25 Nov 2016 | Read review
“Make sure your key works; maybe avoid on the 7th floor”
 of 5 bubbles 396robd, 19 Nov 2016 | Read review
“Stay in other hotel until full renovation is done and service is improved!”
 of 5 bubbles ThomasMANN21, 14 Nov 2016 | Read review
“Ask for a view. My room faced a brick wall and the room was already disappointing.”
 of 5 bubbles 918candicei, 4 Nov 2016 | Read review
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