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Park Lane Hotel

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Park Lane Hotel
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5,249 Reviews from our TripAdvisor Community

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Showing 4,235: English reviews
Vienna
Reviewed yesterday NEW

We have been staying in this hotel for many years, as it´s location is unbeatable. After changing owners some years ago also the atmosphere had changed dramatically from an elegant hotel to a pretty noisy and busy place struggling with a lot of organisational problems. All different this year: The reservation worked perfectly, check in was effective and friendly, service...

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Helpful?
Thank 349manfreds
Ahoskie, North Carolina
Reviewed yesterday NEW

Wonderful NYC experience at the Park Lane!! Nice rooms, comfy beds, and great location! Harry's bar was a nice way to end the evenings. I would definitely recommend this hotel! Thank you for a pleasing experience!

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Helpful?
Thank apierce196
Moscow, Russia
Reviewed 2 days ago NEW

Location is amazing, yes, but when one pays $500 per night they expect the best. An additional charge of $35-40 for wifi and unlimited international calls was a bad surprise on arrival, particularly if you have no need for the latter. Not representative of best practice. A special thank-you to the doorman, do not remember their name, but he really...

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Helpful?
Thank Alexandra_Cherkasova
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

We appreciate the feedback, Alexandra. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. Our facilities fee allows us to offer additional amenities for all of our guests including our Hospitality Reception and high-speed wireless internet, among other things. We look forward to...

Orlando, Florida
Reviewed 2 days ago NEW

Communication between hotel and guests do not exist! You better be prepared to play 20 questions if you want any answers! The staff is pretty rude and I am not talking about the typical New York City rude either!

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Helpful?
Thank Garret H
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

We appreciate the feedback, Garret. We're deeply disappointed your experience with us was less than perfect. Your experience is not on par with the standard we're capable of providing. We strive to offer quality service and convenience for our guests. We do hope you give us another opportunity to demonstrate the high-caliber service we're accustomed to sharing with our guests....

Belleville Michigan
Reviewed 2 days ago NEW

The rooms are a bit outdated and tired. If you're looking for luxury, this probably won't be right for you. Jr suite on the park was huge but lacked what one might expect for a suite feel. Bath was small and outdated. Rooms are overdue for a makeover. The location is ideally located for Central Park and The MET as...

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Helpful?
Thank J. K
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, We appreciate the feedback. We're happy you enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience. Have a great day.

Toronto, Canada
Reviewed 2 days ago NEW

Charge for the hospitality room in the afternoon, but well worth it. Great drinks, and fantastic food. Staff were great and room was very nice and comfortable. Great views of Central Park. Nice coffee shop in the lobby

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Helpful?
Thank SMFToronto_Canada
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, We're thrilled you had such a pleasant experience with us! It's fantastic you took full advantage of our hospitality reception. We aim to please! We're happy you appreciated the breathtaking views from our prime location! We're looking forward to sharing another amazing experience with you soon! Have a lovely day!

Adirondacks, New York
Reviewed 2 days ago NEW

First time staying at the Park Lane Hotel. Stayed in the Premier Park View Junior Suite with large windows to look upon Central Park. Quick check in, room was large, and bed was very comfortable. Even had complimentary cheese and crackers for us when we arrived! Location was great for us, close to everything we needed. Ms. Cerpa was also...

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Helpful?
Thank Robert L
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thanks for the wonderful review, Robert! It's fantastic you had such a great first experience with us! We strive to offer top-notch service and convenience for our guests. Your comfort and happiness are important to us! We're thrilled you took advantage of our prime location! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!

Cairo, Egypt
Reviewed 2 days ago NEW

As previous reviews stated, the key advantage of this hotel is location. Room size is OK , it is clean, bed comfortable and reception staff in addition to concierge are courteous. The hotel lobby is nothing fancy. Corridors and rooms look old and faded. I find it strange the room does not have a minibar/fridge or even have a courtesy...

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Helpful?
Thank Sherif
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thanks for the 4-star rating and review, Sherif! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We look forward to sharing an even better experience with you next time. Have a lovely...

Orlando, United States
Reviewed 2 days ago NEW

We have visited this hotel three times over the last 15 years and noticed the decline of quality and services it has to offer. There are very few bell hops in the lobby, carpets are dirty and on our first night the water in the tub came out with a brown tint as though the pipes had rust in them....

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Helpful?
Thank George L
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for the feedback, George. It's unfortunate your stay with us was less than ideal. We hope to provide a higher level of service and convenience for our guests. Your satisfaction is important to us so we'll address your concerns with the appropriate members of our team moving forward. We do hope you allow us to host you again...

Melbourne
Reviewed 2 days ago NEW

Aside from not having our room ready until 8:30pm when we had a 5yr old, the hotel was amazing. Just loved the location and the view over Central Park which is to die for! Very friendly and helpful staff. Worth spending a few more $s for the premium floors and facilities. Christmas time in NYC is magical and our son...

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Helpful?
Thank IntrepidMelbourne

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Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 

Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: £148 - £460 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Reservation Options:
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel
Hotel Style:
#174 Luxury Hotel in New York City
#190 Romantic Hotel in New York City
#199 Business Hotel in New York City
#201 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Park Lane Hotel staff and other travellers.
83 questions
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Berwick
over a year ago

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Questions? Get answers from Park Lane Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Premier Park View Room”
 of 5 bubbles 349manfreds, 8 Dec 2016 | Read review
“Partial Central Park view rooms are just that - very partial (perhaps 1/4 of the total view)”
 of 5 bubbles Alexandra_Cherkasova, 7 Dec 2016 | Read review
“Ask for the highest floor possible if you plan to be on the Park side of the hotel. Too much traffic noise even on 14th floor. Windows are old and noise is easily penetrated though them. ”
 of 5 bubbles 174jeffreyk, 7 Dec 2016 | Read review
“Pay the extra and get a park view”
 of 5 bubbles SMFToronto_Canada, 7 Dec 2016 | Read review
“Check the water pipes for rust on occasion.”
 of 5 bubbles Q5406IRgeorgel, 7 Dec 2016 | Read review
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